Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Gastro Endoscopy and Nurse Team
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
I have just had a Gastroscopy and Colonoscopy and want to thank all those who helped me. The procedure was long and challenging. The doctors and nurses showed exceptional professional, surgical and caring skills, and were both attentive and compassionate.
Visited Don't know on December 2022
Basildon Hospital has not yet replied.
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Review titled Fantastic Communication & Service
Rated 5 stars out of 5
by Tanisha - Posted on 19 December 2022
Today I was meant to have an afternoon appointment for a colonoscopy. There must have been an error in the system as I got a phone call to say I was on the morning list. With a bit of a hurry, I made it to the appointment. When I arrived, I got taken straight through for a quick consultation and the full procedure was explained. The procedure went smoothly, with conversation on what was going on throughout. The nurses were polite and helpful and I could see the camera. Things were explained as they were doing them. As they finished, they did some final checks and then took me through to the recovery ward. There I was checked in on numerous times and given tea and some biscuits. I probably interacted with 10 different members of staff and they were all great. Done in less than 3 hours from entry to exit with professionalism and care. Thank you for making me comfortable.
Visited Don't know on December 2022
Basildon Hospital has not yet replied.
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Review titled Thank you to all A&E staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
Many thanks to all A&E staff at Basildon last Tuesday. The whole team treated me with great kindness and professionalism.
Visited Accident and emergency services on November 2022
Basildon Hospital has not yet replied.
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Review titled Unanswered calls
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
I have been trying for most of the day to find out if an elderly relative has been admitted. Every time I have asked for the Operator and it rings the extension but no one picks up. Very frustrating when you are concerned about a relative. Please pick the phone!!!!!
Visited Don't know on November 2022
Basildon Hospital has not yet replied.
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Review titled Appalling appointment times
Rated 1 star out of 5
by Jade allen - Posted on 25 November 2022
On two occasions now I have had appointments for a scan for my twins.. on each occasion I have been left sitting outside the room for over a hour at a time. I arrive with 10 minutes to spare, but still waiting well over a hour, When I have been given a dedicated time and a slot long enough for a twin scan.. it’s happening every time I attend my appointments and I’m not happy at all! Something needs to be done about this. As it’s unacceptable for a 32 week pregnant women with twins to be sat waiting uncomfortable for all that time. When they have took time from work too for a 10am appointment but still sitting outside at 11.15am and continuing to wait!!!
Visited Don't know on November 2022
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust