Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
My son fractured his arm and from start to finish of his care journey we cannot fault the hospital. From the staff in children’s A&E, the children’s ward, theatre staff, radiology, fracture clinic, the Drs, Nurses, HCAs, everyone has been amazing. He received a very high level of care and treatment and has made a good recovery. We feel very fortunate to have Basildon as our local hospital representing the value of the NHS. We cannot thank them enough for looking after our son (and us).
Visited Accident and emergency services on February 2023
Basildon Hospital has not yet replied.
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Review titled Children blood test Bad experience!
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2023
I arrived 5 min before the appointment and the nurses were looking like they've been waiting for me and my 5 years old daughter for ages. They rushed us in, very rudely. I don't exaggerated, in 2 minutes we went in and out. Likely my daughter knew what was happening before we went to the appointment and cooperated very well. If they are so quick, why there is 2 months of waiting list?????? I've been there before and 2 other nurses were very nice, comforting my daughter, cheering in the end, give her a stickers - Non of this happened this time. Disgusting!
Visited Don't know on February 2023
Basildon Hospital has not yet replied.
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Review titled Shocking!
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2023
My husband was brought in by ambulance at 1:30am and was admitted and taken down to a ward at 5:30pm. Which I guess is quick by some standards. However, it has taken them more than a week of numerous CT and MRI scans to tell him he has cancer which should have been picked up by the person he was referred to in July. All we got was a "sorry your appointment was overlooked"!!! That "sorry" has led to his tumor being inoperable!!!! We have now been waiting for a stent to be fitted for the last 24hrs and all we keep being told is, "we don't have a specific time, just pm." I'm absolutely fuming and it just feels like they have given up on him!
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
So impressed with fracture clinic no waiting time everything was on time and staff so friendly. Very impressed with Basildon Hospital
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
So impressed with fracture clinic no waiting time everything was on time and staff so friendly. Very impressed with Basildon Hospital
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Orderly, effective care
Rated 5 stars out of 5
by Dave Green - Posted on 16 January 2023
Entered A & E at about 6:20 with GP reference for blood clot. Left with meds and scan booked by 9:45. All staff were polite.
Visited Accident and emergency services on January 2023
Basildon Hospital has not yet replied.
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Review titled Disgusting experience on ward
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
Firstly, let me begin by saying paramedics and A&E staff (minor injuries in particular) were amazing. However, the staff on Katherine monk ward seem incapable of reacting to patient call buttons and would rather stand around chatting to one another leaving patients in wet bed sheets or behind closed toilet doors where a potential fall could have taken place, then implying a job was beneath them due to their title/role. All hospital staff have a duty of care to their patients, this does not seem to be the case on this ward where the majority of staff are displaying extremely poor practice. Extremely unhappy with the level of care that I have witnessed being given to the patients on this ward. So much room for improvement!
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
I was due to be transferred to another ward, and the ward they we’re putting me in, my mum had passed away there so I refused to go, as I was still a patient they had a duty to care to me! I was told to wait in a corridor which I said no to so they put me in a room and left me there for 4 hours! Absolutely disgusting service and rude staff.
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Endoscopy Unit
Rated 5 stars out of 5
by Sue smith - Posted on 23 January 2023
The staff at this unit provided me with excellent care and service. Every person I came into contact with was highly professional. I was made to feel comfortable and at ease by friendly staff. The facilities, cleanliness but primarily the staff are excellent. A valuable asset to Basildon Hospital and to the NHS and more than worthy of a good pay rise.
Visited Don't know on January 2023
Basildon Hospital has not yet replied.
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Review titled Endoscopy Dept
Rated 5 stars out of 5
by Faye Clark - Posted on 21 December 2022
Wanted to say a big thank you to the fantastic staff in the Endo department. Had a procedure here today, and everyone was outstanding and made everything so easy and comfortable. Keep up the good work.
Visited Don't know on December 2022
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust