Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cancelled Appointment - Twice
Rated 1 star out of 5
by JOHN SEXTON - Posted on 11 January 2024
Cancelled Appointment - Twice 1st appointment cancelled by letter 2nd appoint cancelled by telephone 3 Hours before the appoint Appointment is for minor surgery and has been over 9 months waiting with no idea what my next - 3rd appointment date will be.
Visited Don't know on January 2024
Basildon Hospital has not yet replied.
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Review titled Shear incompetence
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
My partner who is suffering from cancer was admitted 4 days ago, for other problems, today they decided to move him from one ward to another. He was specifically advised that there was a bed available on the second ward. This was a total lie. Apparently the Site team chose to move him to a corridor. We have been advised by the first ward that this is the second complaint today towards the Site team. I do not understand why this incompetence is allowed to continue and why they are still employed. This is damaging both my partner’s and my mental health.
Visited Don't know on January 2024
Basildon Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Ian Curtis - Posted on 14 December 2023
been putting of going to a&e for 6 weeks but taking 7 tramadol tablets and the pain was still unbearable had to go to a&e waited 45minutes to get triage and then a 20 minutes wait to go into majors from having my blood tests and drips sorted out the staff was outstanding saw a orphapedic surgeon who said she will arrange a mri scan ,in less than 24hrs had a phone call from the hospital got my scan in 4 days time ,I know people moan about our nhs it's not there fault its the government who has not been spending the money on our Fantastic nhs, they would rather waste it on other things, I just can not thank the staff who treated me enough thank you
Visited Accident and emergency services on December 2023
Basildon Hospital has not yet replied.
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Review titled Amazing care, compassionate staff and overall outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 26 December 2023
I was admitted on Christmas Eve for severe sickness and nausea, malnourishment and dehydration. The staff here were so understanding and compassionate even with it being over Christmas they still strived and did their best, I cannot fault them at all and this has probably been one of the my most understanding and safe hospital experiences.
Visited Accident and emergency services on December 2023
Basildon Hospital has not yet replied.
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Review titled Excellent Cardiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
My husband had a heart attack on 21st. Cardiology Department was excellent. Can not fault it. Within arriving at the hospital he had a stent put in in about half hour, he did not wait at all. Thank you so so much.
Visited Don't know on November 2023
Basildon Hospital has not yet replied.
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Review titled Unfriendly staff when you need support
Rated 1 star out of 5
by Marian - Posted on 17 November 2023
I had an appointment for blood test today 17/11/23 early appointment. The staff at the desk was extremely rude. It's shocking to see people like her working in a public service where is about saving lives. I am disgusted on how she talks and deal with people. I need to wait for weeks to re book my appointment with a different clinic as she made the worst experience ever. I am so sorry that I don't have her name to share it but if someone is interested improve (probably not) public health experience is easy to do that.
Visited Don't know on November 2023
Basildon Hospital has not yet replied.
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Review titled Day unit
Rated 5 stars out of 5
by Kim pugh - Posted on 19 October 2023
I can’t thank the staff enough there were so helpful and friendly and very passionate about there job from front desk to theatre room amazing visit today Thankyou everyone from the day unit Basildon
Visited Don't know on October 2023
Basildon Hospital has not yet replied.
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Review titled Long delay
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Poor management, unnecessary long delay Queue for a ticket then queue to register then queue to see a nurse then over 5 hours to see the minor departure clinician then queue for x Ray then Waite hours for results. It was a simple fall and obvious brusis and need x Ray to decide if a fracture or not . This could saved so much time if the triage nurse organized the X-ray . Clinicians works so so so slowly, they look fed up . They need better management and insensitive to work properly.
Visited Accident and emergency services on October 2023
Basildon Hospital has not yet replied.
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Review titled Wont answer the phone
Rated 1 star out of 5
by Terence Wise - Posted on 26 October 2023
Trying to find out about my wife , I'm extremely worried , she is in A&E has dementia , must be terrified , hasn't eaten for four days , is she being admitted ? she is 76 , why bother to have a phone, I must hang up now after 20 minutes . you're heartless.....
Visited Accident and emergency services on October 2023
Basildon Hospital has not yet replied.
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
Arrived at 12:00 with suspected Melena, was triaged quick, was seen by a doctor after an hour, great, this is where it goes downhill. I was then sent to the main waiting room with being told “you might need a camera to check”. I finally checked at reception at 20:00 after waiting 6 hours. Couldn’t give me any information just that I needed to continue waiting. After another 2 hours at 2200 I asked again and was told I was waiting for a bed, but no reason why, no reason for tests, just that I’m waiting for a bed. After 30 more minutes for a total of over 10 hours of waiting with no food or drink, I self discharged, with a potential internal bleed. Honestly a shocking experience with no communication, no quiet waiting area with comfortable chairs.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust