Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Incredible team
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I brought my 2 year old daughter to a&e yesterday as I was concerned she wasn't deteriorating at home. From the minute she was triagged the nurse triggered her for sepsis and informed the doctors as she was worried. We saw a few doctors who were patient and took a detailed history and I didn't feel rushed and they listened to me with care. The nursing team and doctors worked so well together and made sure my daughter was treated appropriately. I was offered drinks and given regular updates and asked if I was OK which meant so much when I was on my own and worried. Once transferred to the ward the amazing care continued day and night once again by the whole team. I could not fault a thing and have even seen some improvement today with my daughter. Thank you all so much for everything you have done for us.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
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Review titled Excellent Children’s A&E
Rated 5 stars out of 5
by Katie Francis - Posted on 13 September 2023
My two year old had split his chin open so we took him to Basildon. From the reception staff to the care providers, the service was excellent. Very friendly and made us all feel at ease. They treated my son wonderfully and were very kind throughout.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
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Review titled Helpful staffs
Rated 4 stars out of 5
by Rochana - Posted on 12 September 2023
I was admitted for a week during my delivery. All the midwives and HCA were very kind and helpful. The night shift midwives helped me a lot when I was in pain and unable to do anything. Thank you word is not enough for the service they provide. Also I am grateful to the labour department team for helping all day and night.
Visited Maternity services on September 2023
Basildon Hospital has not yet replied.
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Review titled Great, caring service
Rated 5 stars out of 5
by Pam Mahoney - Posted on 10 September 2023
was seen by a lovely doctor, who was extremely professional, explained as they went along, and took the time to put me at ease. I had tests, examination and pain relief whilst waiting. After considering all the test results and discussion with the surgical team, I was provided with treatment and allowed to go home, with advice not to hesitate to go back if I felt worse. I am happily slowly recovering at home. I am so very grateful for the care I received throughout my visit. Thanks to that special Doctor and all the team involved in my care.
Visited Accident and emergency services on September 2023
Basildon Hospital has not yet replied.
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Review titled Unsuitable practice
Rated 1 star out of 5
by EoMircea - Posted on 21 August 2023
Went their with a head injury from a rusted nail that after 111 call should have been reviewed in 1 hour....waited there for 2 hours. asked how long could that take anymore as i have to be at 8:00 in the morning in London for my job(that was happening at (23:30) and been told that is at least one more person in front of me. Btw was the first time to need the a&e or any medical services after 8 years paying my insurance taxes...Considering this I`ve got to the conclusion what the f is the point in paying their f taxes if it will not be ever paid back to us?
Visited Accident and emergency services on August 2023
Basildon Hospital has not yet replied.
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Review titled Fantastic service under enormous pressure
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2023
We wanted to thank the doctors and staff that dealt with my father yesterday. The ambulance staff were tremendously reassuring and the Dr's who dealt with him were, particularly giving the obvious pressure they were under, professional courteous and attentive. Thank you
Visited Accident and emergency services on August 2023
Basildon Hospital has not yet replied.
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Review titled A&E experience
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2023
My recent experience A&E was good. Waiting times were reasonable, tests were done quickly and results came back quickly as well. On arrival at A&E , One doesn't know wether to queue up for reception or triage: a clear sign would be helpful. Also, although junior doctor communicated very clearly with me, I would have liked to have spoken to the consultant.
Visited Accident and emergency services on August 2023
Basildon Hospital has not yet replied.
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Review titled Very prompt
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
GP referred me for an emergency gynaecology appointment, everything all sorted very swift and re assuring. Couldn't fault them in any way. Thankyou
Visited Don't know on August 2023
Basildon Hospital has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Penny - Posted on 18 August 2023
I was a patient in Basildon A&E on Wednesday night/Thursday morning. Every member of staff I met was kind and helpful, there was a long wait time but this was communicated to me in Triage and the estimated timing was spot on. Care was efficient, obs , bloods, triage assessment and ECG all done in one go. The Doctor I saw was kind and understanding as well as thorough and reassuring. He checked if I had had anything to eat and drink several times as did the nursing staff so I felt cared for in a holistic way. I had to have several further tests which were all done very promptly and the Doctor was very conscientious in keeping me informed of the progress on several occasions. Thank you to everyone I met and all those who work hard in the background to keep the service running.
Visited Accident and emergency services on August 2023
Basildon Hospital has not yet replied.
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Review titled Another poor and unsafe discharge from Basildon Hospital
Rated 1 star out of 5
by Christopher Hampson - Posted on 07 August 2023
No communication from the hospital during stay. No diagnosis. No communication from hospital for discharge plan. No care plan to avoid future admittance to this hospital. Usual great service from The East of England Ambulance Service.
Visited Accident and emergency services on August 2023
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust