Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Efficient and caring
Rated 5 stars out of 5
by Susan - Posted on 19 January 2023
I cannot praise A and E enough. My Mum was admitted by ambulance seen immediately by lovely caring staff. Consultant saw me straight away. Scan done within an hour and results phoned through to me by co sultans an hour later.
Visited Accident and emergency services on January 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 06 March 2023
Dear Susan, Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care your mother received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in in the emergency department of Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Thank you once again for your feedback, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled Couldn’t ask for more
Rated 5 stars out of 5
by Nick - Posted on 23 January 2023
Fantastic treatment in A&E, arrived by ambulance and discharged within a couple of hours, with medication, after they ran some tests. Very fortunate to have this as my local hospital. Staff caring and kept me informed at all times.
Visited Accident and emergency services on January 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 30 January 2023
Dear Nick Thank you for taking the time to share your experience of our emergency department services, it is lovely to hear of the great care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the emergency department of the Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I had to have a small tumour removed from my bladder, this being the second time (first time was 2020 just as we went into lockdown) both times it was dealt with very quickly. Everyone was very efficient and caring. I consider myself very lucky to be under the care of Basingstoke and North Hampshire hospital and my friends agree. It would be nice if the staff were made aware of my review. I tell the discharge sister my views and she it was nice to hear as they don’t very often get feedback from patients
Visited Urology on December 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 26 January 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate and efficient care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads for the urology department at the Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Gave up
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2022
After over 7 hrs of trying to speak to someone at 111, it was recommended I attend the hospital to see a consultant. I was in extreme pain and on arrival was advised it would be a further 3-4 hrs before I would see anyone. The nurses were very pleasant and gave me pain relief which was ineffective so I asked for something stronger which they did give me but it was still ineffective. After over a 4 hrs wait and a lady who arrived after me being seen before me I finally saw a doctor who sat in the room for about 30 seconds before telling me there wasn't much he could do for me and I had to wait it out. He decided to run bloods which they could have done 4 hrs ago and had ready but didn't so I had to wait a further 1.5 hrs only to be told they had my results but no doctor to deliver them as my doctor was not around and the others didn't want to pick up the case. I eventually left without the results, no help, still in pain and no idea why I just wasted an entire day sitting in a and e. I am currently in severe pain writing this review now as no further relief was offered.
Visited Accident and emergency services on December 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 December 2022
Thank you for taking the time to share your recent experience of our emergency department services. I am sorry to hear of your experience, I can appreciate how frustrating the delays must have been for you and this isn’t what we would want for any patient. Our emergency departments are extremely busy at the moment and we are trying to warn patients that they may experience delays when attending our departments but I know that is no consolation when you are in pain and kept waiting for so long. I am sorry. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. If you are still in pain, then please do contact 111 again, or your GP. And if it is an emergency then do come back to the hospital. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you this time. Kind Regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust