Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Still waiting for the voicemail
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I had a telephone appointment this morning, I had taken my phone everywhere with me this morning to ensure that I did not miss the call. A hour after the appointment time I thought I would check on patient hub appointments, it said that I did not attend the appointment. I called the coordinators, within minutes the Dr then called me and said he had called me multiple times and left a voicemail message. I checked my phone again no one had tried to call me and no voicemail message left. I can only assume the voicemail was left on someone elses phone and not mine!
Visited Ear, Nose & Throat on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 05 May 2023
Thank you for sharing your recent experience of our appointment services, please do accept my apologies for this late response. I am sorry to hear that you did not receive the call you were expecting, I can appreciate how frustrating this must have been for you. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you this time. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing team
Rated 5 stars out of 5
by Chris - Posted on 15 May 2023
I've had four or five procedures within the old cath lab and the new building. I've also spent a night on the CCU. Each time the level of care and professionalism from the whole team has been outstanding. Many thanks to all the staff working in the background in additional to the medical teams.
Visited Cardiology on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 20 July 2023
Dear Chris Thank you for taking the time to share your recent experiences of our cardiology services. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the Cardiology Department at Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Fell over backwards into bath,
by Marcel 12 - Posted on 29 March 2023
Unable to get out of bath, managed to knock on the bath to get my son attention. Who managed to lift me out. Very shaken and back hurt. Went to bed. Next day felt very sore muzzy head. Coped over weekend but phoned doctor on Monday he saw me straight away and he decided that I needed to go to hospital for a scan, by 10.00 a.m. I was at A&E and was seen to immediately, straight away taken for scan and check up, staff and doctors excellent explained exactly what was going to happen and checked me over. While waiting for results got moved to a side ward and kept an eye on. Extremely lucky nothing broken , two nurses come in to check if I was fit to go home. Then I was discharged. I certainly had first class treatment. When home I had phone calls every few days checking up on me. Well done Basingstoke NHS .
Visited March 2023
Provided by Care opinion
Basingstoke and North Hampshire Hospital has not yet replied.
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Review titled Respectful and caring
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Our Dad was treated with so much respect and care whilst in E 3. He was very poorly and sadly lost his life and the staff were wonderful to our lovely Dad and to us, the family.
Visited Respiratory Medicine on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 04 May 2023
Thank you for taking the time to share your feedback. Please do accept my sincere condolences on the loss of your father, It is very kind of you to share your experience with us at such a sad time for you and your family. It is warming to hear of the care provided to both you and your father, in particular the respect and compassion shown by our staff. I will share your kind words with all of my colleagues on ward E3, I know they will be greatly encouraged by your feedback. Thank you once again for taking the time to share your experience, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent service
Rated 5 stars out of 5
by David - Posted on 23 March 2023
A&E service is exceptional. Everyone I saw was professional and caring. Our much maligned NHS delivered for me, as it always has. Thank you everyone.
Visited Accident and emergency services on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 03 May 2023
Dear David Thank you for taking the time to share your recent experience with us. I am glad to hear of the care you received and will share your feedback with the emergency department team, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled excellent
Rated 5 stars out of 5
by veronica rose lane - Posted on 06 February 2023
such nice caring people I arrived with broken arm and damaged foot and was x rayed and arm plastered within three hours. which I think is pretty amazing. Go all you wonderful people! Would like to say more but difficult having to use left hand.
Visited Accident and emergency services on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 February 2023
Dear Veronica Thank you for taking the time to share your recent experience with us. It is lovely to hear of the good care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those in the fracture department of Basingstoke and North Hampshire Hospital, I know they will be greatly encouraged by your words. I do hope you make a good recovery, and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Utterly Speechless
Rated 1 star out of 5
by Chris - Posted on 14 February 2023
Having had a superb visit to the clinic of F floor, the two experienced nurses there were (as is usually the case) struggling to find a vein to draw blood. Rather that treat me like a pin cushion, they wrote a short explanation and sent me to Phlebotomy. As I arrived, a man appeared just ahead of me and explained to the person at reception that they had been sent by their doctor for an urgent blood test. The person in reception told him he needed an appointment. The gentleman explained that he had a racing heath and his doctor thought he was in atrial fibrillation, possibly following a heart attack. No nurse was available at the doctor's to take an ecg, so the doctor had sent him to the hospital urgently, so that blood could be taken in time for it to be tested to confirm if he had in fact had a heart attack (This guy was grey!). The person at reception repeated that he needed an appointment, or he would not be seen. The guy responded "So if I am having heart attack and I drop dead outside, that's OK is it?" The person on reception shrugged and the guy (Quite understandably) stormed off. Now, tell me I'm wrong here, but this guy should have been put in a wheelchair and wheeled round to a&e. I could not believe what I had heard and seen. My turn: I handed over my little note and explained the circumstances, and was allowed to wait for a blood test (2 minute wait - there were just two people in the waiting area and I was one of them). In to see a plebotomist I went, where the person taking my blood asked why I had been sent down to them and (petulantly tapping a vein in the back of my hand) said "Why didn't they take it from there then?" On the second time of being asked the same ill tempered question, I explained "I have no idea, I'm not a doctor". "If they dont try, they'll never learn" said the phlebotomist, who was completely ignorant that between them the two nurses who had tried to get a vein to take blood upstairs had 30+ years experience between them. The final insult being that I have a massive bruise in the area of the blood that was taken. In probably a hundred blood tests in 60 years, this has never happened before, but I was unsurprised because of the careless blaze way the sample was taken. Person at reception needs disciplinary action taken. Plebotomist needs an attitude adjustment.
Visited Haematology on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 17 March 2023
Dear Chris Thank you for taking the time to share your recent experience of our services. I am sorry to hear of your experience and the experience of a fellow patient. this is not the experience we wish for any of our patients I have shared your feedback with the clinical leads of our phlebotomy service, but please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind Regards Julie Dawes Chief Nurse
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Review titled Lovely Eye department
Rated 5 stars out of 5
by Derek Cosgrove - Posted on 16 February 2023
Lovely people (All) in eye department. One of many visits. But queue for Pharmacy ridiculous. Was obliged to give up (parking fee's adding up) 20 people in queue. At least 15 minutes per prescription (I timed them) I assume only one person works in there.
Visited Don't know on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 March 2023
Dear Derek Thank you for taking the time to share your recent experience with us. It is lovely to hear of your positive experience within our eye department. I am sorry to hear of your experience in obtaining medication from our pharmacy and appreciate the frustration you must have had with waiting. I can assure you that I have shared your feedback with the clinical leads of our pharmacy department. If you would like to follow this up with us directly then please do call our customer care team. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind regards Julie Dawes Chief Nurse
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Review titled Great staff and ward
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
We had a great experience with our baby on the children’s day ward. The team were super friendly and supportive, helpful in getting diagnosed and discharged so we could care at home rather than spend the night there. The follow up Chat team are also fantastic, it’s great to feel so supported in the community.
Visited Children's & Adolescent Services on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 March 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate care you and your baby received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in Charlie’s Day Unit and the Children’s Community Team. I know they will be greatly encouraged by your words. Thank you once again for your feedback, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled An example of how effective A&E can be run
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Basingstoke A&E should be shown as a test case on how this type of department can be run. The visible staff, side rooms and continual monitoring. I was astounded by the level of care and the amount of staff working tirelessly to help patients. Some if are grumpy, some really friendly. The patients in the waiting area were so much more relaxed knowing staff were there if needed. Well done for implementing this way of working.
Visited Accident and emergency services on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 March 2023
Thank you for taking the time to share your recent experience of our emergency departments services. I am glad to hear of the compassionate care you saw taking place, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the Basingstoke and North Hampshire Hospital emergency department. I know they will be greatly encouraged by your words. Thank you once again for sharing your experience with us. Julie Dawes Chief Nurse
Information supplied by Hampshire Hospitals NHS Foundation Trust