Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled excellent
Rated 5 stars out of 5
by veronica rose lane - Posted on 06 February 2023
such nice caring people I arrived with broken arm and damaged foot and was x rayed and arm plastered within three hours. which I think is pretty amazing. Go all you wonderful people! Would like to say more but difficult having to use left hand.
Visited Accident and emergency services on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 February 2023
Dear Veronica Thank you for taking the time to share your recent experience with us. It is lovely to hear of the good care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those in the fracture department of Basingstoke and North Hampshire Hospital, I know they will be greatly encouraged by your words. I do hope you make a good recovery, and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Utterly Speechless
Rated 1 star out of 5
by Chris - Posted on 14 February 2023
Having had a superb visit to the clinic of F floor, the two experienced nurses there were (as is usually the case) struggling to find a vein to draw blood. Rather that treat me like a pin cushion, they wrote a short explanation and sent me to Phlebotomy. As I arrived, a man appeared just ahead of me and explained to the person at reception that they had been sent by their doctor for an urgent blood test. The person in reception told him he needed an appointment. The gentleman explained that he had a racing heath and his doctor thought he was in atrial fibrillation, possibly following a heart attack. No nurse was available at the doctor's to take an ecg, so the doctor had sent him to the hospital urgently, so that blood could be taken in time for it to be tested to confirm if he had in fact had a heart attack (This guy was grey!). The person at reception repeated that he needed an appointment, or he would not be seen. The guy responded "So if I am having heart attack and I drop dead outside, that's OK is it?" The person on reception shrugged and the guy (Quite understandably) stormed off. Now, tell me I'm wrong here, but this guy should have been put in a wheelchair and wheeled round to a&e. I could not believe what I had heard and seen. My turn: I handed over my little note and explained the circumstances, and was allowed to wait for a blood test (2 minute wait - there were just two people in the waiting area and I was one of them). In to see a plebotomist I went, where the person taking my blood asked why I had been sent down to them and (petulantly tapping a vein in the back of my hand) said "Why didn't they take it from there then?" On the second time of being asked the same ill tempered question, I explained "I have no idea, I'm not a doctor". "If they dont try, they'll never learn" said the phlebotomist, who was completely ignorant that between them the two nurses who had tried to get a vein to take blood upstairs had 30+ years experience between them. The final insult being that I have a massive bruise in the area of the blood that was taken. In probably a hundred blood tests in 60 years, this has never happened before, but I was unsurprised because of the careless blaze way the sample was taken. Person at reception needs disciplinary action taken. Plebotomist needs an attitude adjustment.
Visited Haematology on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 17 March 2023
Dear Chris Thank you for taking the time to share your recent experience of our services. I am sorry to hear of your experience and the experience of a fellow patient. this is not the experience we wish for any of our patients I have shared your feedback with the clinical leads of our phlebotomy service, but please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind Regards Julie Dawes Chief Nurse
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Review titled Lovely Eye department
Rated 5 stars out of 5
by Derek Cosgrove - Posted on 16 February 2023
Lovely people (All) in eye department. One of many visits. But queue for Pharmacy ridiculous. Was obliged to give up (parking fee's adding up) 20 people in queue. At least 15 minutes per prescription (I timed them) I assume only one person works in there.
Visited Don't know on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 March 2023
Dear Derek Thank you for taking the time to share your recent experience with us. It is lovely to hear of your positive experience within our eye department. I am sorry to hear of your experience in obtaining medication from our pharmacy and appreciate the frustration you must have had with waiting. I can assure you that I have shared your feedback with the clinical leads of our pharmacy department. If you would like to follow this up with us directly then please do call our customer care team. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind regards Julie Dawes Chief Nurse
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Review titled Great staff and ward
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
We had a great experience with our baby on the children’s day ward. The team were super friendly and supportive, helpful in getting diagnosed and discharged so we could care at home rather than spend the night there. The follow up Chat team are also fantastic, it’s great to feel so supported in the community.
Visited Children's & Adolescent Services on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 March 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate care you and your baby received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in Charlie’s Day Unit and the Children’s Community Team. I know they will be greatly encouraged by your words. Thank you once again for your feedback, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled An example of how effective A&E can be run
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Basingstoke A&E should be shown as a test case on how this type of department can be run. The visible staff, side rooms and continual monitoring. I was astounded by the level of care and the amount of staff working tirelessly to help patients. Some if are grumpy, some really friendly. The patients in the waiting area were so much more relaxed knowing staff were there if needed. Well done for implementing this way of working.
Visited Accident and emergency services on February 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 March 2023
Thank you for taking the time to share your recent experience of our emergency departments services. I am glad to hear of the compassionate care you saw taking place, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the Basingstoke and North Hampshire Hospital emergency department. I know they will be greatly encouraged by your words. Thank you once again for sharing your experience with us. Julie Dawes Chief Nurse
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Review titled Efficient and caring
Rated 5 stars out of 5
by Susan - Posted on 19 January 2023
I cannot praise A and E enough. My Mum was admitted by ambulance seen immediately by lovely caring staff. Consultant saw me straight away. Scan done within an hour and results phoned through to me by co sultans an hour later.
Visited Accident and emergency services on January 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 06 March 2023
Dear Susan, Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care your mother received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in in the emergency department of Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Thank you once again for your feedback, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled Couldn’t ask for more
Rated 5 stars out of 5
by Nick - Posted on 23 January 2023
Fantastic treatment in A&E, arrived by ambulance and discharged within a couple of hours, with medication, after they ran some tests. Very fortunate to have this as my local hospital. Staff caring and kept me informed at all times.
Visited Accident and emergency services on January 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 30 January 2023
Dear Nick Thank you for taking the time to share your experience of our emergency department services, it is lovely to hear of the great care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the emergency department of the Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Great patient care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I had to have a small tumour removed from my bladder, this being the second time (first time was 2020 just as we went into lockdown) both times it was dealt with very quickly. Everyone was very efficient and caring. I consider myself very lucky to be under the care of Basingstoke and North Hampshire hospital and my friends agree. It would be nice if the staff were made aware of my review. I tell the discharge sister my views and she it was nice to hear as they don’t very often get feedback from patients
Visited Urology on December 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 26 January 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate and efficient care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads for the urology department at the Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Gave up
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2022
After over 7 hrs of trying to speak to someone at 111, it was recommended I attend the hospital to see a consultant. I was in extreme pain and on arrival was advised it would be a further 3-4 hrs before I would see anyone. The nurses were very pleasant and gave me pain relief which was ineffective so I asked for something stronger which they did give me but it was still ineffective. After over a 4 hrs wait and a lady who arrived after me being seen before me I finally saw a doctor who sat in the room for about 30 seconds before telling me there wasn't much he could do for me and I had to wait it out. He decided to run bloods which they could have done 4 hrs ago and had ready but didn't so I had to wait a further 1.5 hrs only to be told they had my results but no doctor to deliver them as my doctor was not around and the others didn't want to pick up the case. I eventually left without the results, no help, still in pain and no idea why I just wasted an entire day sitting in a and e. I am currently in severe pain writing this review now as no further relief was offered.
Visited Accident and emergency services on December 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 December 2022
Thank you for taking the time to share your recent experience of our emergency department services. I am sorry to hear of your experience, I can appreciate how frustrating the delays must have been for you and this isn’t what we would want for any patient. Our emergency departments are extremely busy at the moment and we are trying to warn patients that they may experience delays when attending our departments but I know that is no consolation when you are in pain and kept waiting for so long. I am sorry. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. If you are still in pain, then please do contact 111 again, or your GP. And if it is an emergency then do come back to the hospital. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you this time. Kind Regards Alex Whitfield Chief Executive
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Review titled Great communication
Rated 5 stars out of 5
by Mrs Caroline Freeborn - Posted on 03 November 2022
I went to the plaster clinic in October to have a cast put on my arm, then back there today, to have it removed. The staff member was kind, and informative, didn't rush the appointment and gave me advice about how to deal with my arm, both while wearing the cast and today, advice about the do's and don't's in the early days after the cast is removed. Well done and thank you all (this includes the x-ray Dept and consultants) for being so helpful and professional. All in all, a great NHS experience, thank you very much.
Visited Orthopaedics on November 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 11 November 2022
Dear Mrs Freeborn Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate and professional care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with clinical leads for the fracture clinic and radiology department at Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust