Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
I have been so impressed by the care and support my mum received! D ward what a great set up you have, their were 4 patients in one ward with a carer looking after everyone’s needs, he never left that ward, he watch everyone, made a cup of tea if requested by patient. Then you had Drs and nurses also checking all of them! Wow wow wow, keep it up Basingstoke. And Thankyou for looking after my mum so well.
Visited Don't know on October 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 08 November 2022
Thank you for taking the time to share your mother’s recent experience of our services. It is lovely to hear of the compassionate care your mother received; this really does reflect the high standard of care we strive to provide to all our patients and I am sure that everyone who provided care and treatment to her will be greatly encouraged by your words. I do hope she is fully recovered now. Thank you once again for taking the time to share your feedback, it is always appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled An utter shambles again
Rated 1 star out of 5
by Jacob p - Posted on 15 September 2022
I have been under the care of the gynaecology department at Basingstoke hospital for many years. They have now rescheduled my telephone appointment 5 times leaving me feeling like i don't matter. I had an ultrasound in April and had to fight through the information release request to get the results. Im glad i did because i still would have no idea on what was seen. Back in April i wasn't even told why i was having an ultrasound and have been very ill-informed about my care. I was finally going to receive a call from them on the 8th September but no one called despite the receptionist saying someone tried to call me. I had major surgery the day before so on the 8th i had to wait up for a phone call while i should have really been asleep and resting. This isn't the first time I've had issues with this department. I have been scheduled for another telephone appt in November which is totally unacceptable. I understand the pressures of the NHS but I've never had an issue spanning this long before. - I know I'm a trans man and that makes me more complex but i am angered and left upset by the real lack of communication.
Visited Gynaecology on September 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 27 September 2022
Dear Jacob I am so sorry to hear of the difficulties you continue to encounter with our gynaecology department, this is not what we would want for any patient. I have shared your review with the clinical leads of the department and they will be making contact with you in order to discuss your care. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Once again please accept my apologies, we remain committed to improving your care experience. Kind regards Alex Whitfield
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Review titled Amazing staff
Rated 5 stars out of 5
by L Dawe - Posted on 02 September 2022
My daughter, who has moderate learning difficulties and dementia was admitted to hospital after a seizure. From the ambulance trip, through accident and emergency, assessment, x-ray to e1 staff were kind, engaged and totally professional. It made a stressful day a lot less stressful. Can’t thank them enough. The level of communication was brilliant. I think that is the key, good communication and genuinely interested staff who care about the individual patients and their families.
Visited Don't know on September 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 06 September 2022
Thank you for taking the time to share your daughter’s experience of our services. It is lovely to hear of the compassionate and professional care that she received, in particular how well information was shared with you. This really does reflect the high standard of care we strive to provide to all our patients and their families. I would like to assure you that your kind feedback has been shared with the clinical leads of the emergency department, x-ray and E1 ward at Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. I hope you daughter has made a good recovery and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled poor service from receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 13 September 2022
I visited a&e in my capacity of an independent s12 doctor to conduct mental health act assessment on a patient at a&e. I arrived on time for my appointment at 7pm and approached the staff at reception to explain the reason for my visit. The nurse at the front said she was very busy and directed me to the reception desk. I was told to go back to the queue and ait as the receptionist was very busy. I let patients go ahead and waited for 30 minutes but was not attended to. When the queue finished, I attempted to approach the lady behind the desk again. She cut me off before I could say anything and told me to wait until called. Already 30 minutes late for the assessment, I tried to go around the desk to see if my colleagues were there and tell them I was unable to get in. Was then stopped by the other receptionist and escorted back to the desk, where she eventually located the patient and directed me to another part of a&e. I mentioned I was already half an hour late, and the patient was waiting to be seen. Her response was "We are very busy here". However, medical and nursing colleagues were very good and respectful as usual. They understood why I was late and told me they have had similar experience with the reception staff - very rude and inefficient. it is a shame that receptionists come in the way of good service being delivered in a timely manner.
Visited Accident and emergency services on September 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 22 September 2022
Thank you for taking the time to share your recent experience of our services. I am sorry to hear of the challenges you encountered when you arrived to see a patient in the emergency department. This is not the experience we would wish for either our patients or those who come to assess or care for them. I have shared your feedback with the clinical leads for our emergency department but please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. I have also asked the team to look at an alternative process so S12 doctors do not have to wait to be allowed through to the department. Thank you once again for taking the time to share your experience. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent in All Aspects
Rated 5 stars out of 5
by Martin Woods - Posted on 30 September 2022
Attended late for an ENT appointment on Thursday pm 29 September, but was met with great understanding. Was treated professionally, courtesy, compassion and great kindness. Car parking arrangements went very smoothly. Thank you for an efficient service.
Visited Ear, Nose & Throat on September 2022
Review titled Basingstoke and North Hampshire Hospital
Replied on 06 October 2022
Dear Martin Thank you for taking the time to share your recent experience with us. It is lovely to hear of the professional and compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those in our ENT department who provided care and treatment to you, as well as our parking facilities team. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust