Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great nurses, carers and doctors but terrible receptionists.
Rated 1 star out of 5
by Afsana - Posted on 04 July 2024
Receptionist are rude, nurse and carers cared really well when I was there but the handover period took a while and I was forgotten while in pain. Receptionist need to understand British people are all kind of skin colour and not only white.
Visited Accident and emergency services on June 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 16 July 2024
Dear Afsana Thank you for taking the time to share your recent experience with us. Ensuring that all our patients are treated respectfully is a core part of the care we provide, and I am very sorry that this was not your experience. To be treated any differently because of your skin colour is completely against everything we stand for, and it absolutely should not have happened. I am glad you felt cared for, although I am very sorry that you felt forgotten while in pain. Pain management is a key part of patient care, and we clearly didn’t get this right for you either. Please do get in contact with our PALS and Complaints Team so that we follow up with you personally and can address the situation with those responsible. PALS can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience. Kind regards Alex Whitfield Chief Executive
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Review titled Basingstoke Ambulance Service
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
I was recently feeling unwell and wasn't sure if the symptoms I was experiencing were serious or not. I decided to call 111 for advice. 111 duly despatched an ambulance. I live in a rural area and expected to wait some time for an ambulance to arrive. I was still on the phone with 111 when the first responder arrived. While he was taking observations another ambulance arrived. The two ladies who attended to me were fantastic and reassuring. After further tests and observations they confirmed all was well. The service gets a lot of bad press but my personal experience, and that of another family member, has been truly marvellous. These professionals do an amazing job with absolute commitment and empathy.
Visited Don't know on May 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 11 June 2024
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received. South Central Ambulance Service are responsible for paramedics and they will be able to share your thanks to the team who attended to you. I have provided the contact details for their patient experience team below to enable you to contact them directly. Telephone: 0300 123 9280 Email: PatientExperience@scas.nhs.uk Many Thanks Julie Dawes Chief Nurse
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Review titled So caring
Rated 5 stars out of 5
by Tiana Fish - Posted on 08 April 2024
Having been taken in in early hours of the morning in excruciating pain. I received kindness and compassion from every member of staff. By early afternoon I was able to go home, source of my pain found and follow up treatment. Thank you.
Visited Don't know on April 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 14 May 2024
Dear Tiana Thank you for taking the time to share your recent experience of our services. It is lovely to hear about the compassionate care you received from our staff. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment to you, and I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Very helpful doctor
Rated 4 stars out of 5
by Bruin White - Posted on 15 May 2024
Dr H (I'm not allowed to include names in this review, which is absurd as the doctor in question deserves recognition) was very helpful and efficient, seeing me on time - or in fact early - on both of my visits to him in the fracture clinic. He marked my MRI as urgent and pushed to have me seen to as quickly as possible to determine the severity of my injury. He answered all questions, gave useful advice, and was both helpful and professional throughout. He even went the extra mile to bring me to his computer and find a knee joint model to show me in better detail exactly what the damage was, which he needn't have and I felt was very informative.
Visited Rheumatology on April 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 11 June 2024
Dear Bruin Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our fracture clinic, however, if you would like to ensure that your message of thanks reaches the member of staff who provided care and treatment to you then please do email the details to our PALS and Complaints Team at PALSandcomplaints@hhft.nhs.uk. I do hope you have made a good recovery and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Very efficient
Rated 4 stars out of 5
by Braden - Posted on 16 April 2024
The nurse who I spoke to was simply excellent, i don’t think you can give credit to names on the reviews but I’ll try: Lima Indigo Victa was great. I was worried about visit with my red eye but I felt at ease and thought the whole appointment was very efficient with customer emotions at first priority.
Visited Accident and emergency services on April 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 15 May 2024
Dear Braden Thank you for taking the time to provide feedback of your recent visit to our hospital. It is lovely to hear you had a positive experience and of the compassionate care you received. This really does reflect the standard of care we strive to provide to all our patients, and I will ensure your kind words are shared with the nurse who treated you. Kind regards Alex Whitfield Chief Executive
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Review titled Completely not accessible
Rated 3 stars out of 5
by Jacob p - Posted on 19 June 2024
I have had this experience with all the departments I have come into contact with at Basingstoke hospital. I am currently under the care of the Orthopedics department and I have autism. I enquired about a rough estimation for my surgery due to booking a holiday and was asked to call the secretary. I have severe anxiety when using the phone so I can't call. There needs to be more accessible options for people like me who find phone calls incredibly challenging.
Visited Orthopaedics on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 June 2024
Dear Jacob Thank you for taking the time to share your recent experience of our services. Ensuring patients can access the information they need in a way that is accessible to them is an important part of the care we provide, and I am sorry we did not get this right for you. We know we need to do more to support patients with autism and it is a priority for us at the moment. Please do contact our PALS and Complaints Team so that we can help answer your questions. They can be emailed at: PALSandcomplaints@hhft.nhs.uk Kind regards Alex Whitfield Chief Executive
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Review titled Excellent Service
Rated 5 stars out of 5
by Tracy Greenall - Posted on 12 March 2024
All a&e /aau staff treated my 82 Year old father extremely well. Very attentive and caring. Also all staff in f1 were very caring and made you feel welcome. Saw staff going over and above their duties for all patients. My father's health became challenging at times and all staff did everything they could to help him feel comfortable. Well done to everyone.
Visited Dementia Services on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 April 2024
Dear Tracy Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care your father received from so many of my colleagues. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department and F1 ward. I know they will be greatly encouraged by your words. I do hope you father has made a good recovery and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled SDEC superstars
Rated 5 stars out of 5
by Allison Hucker - Posted on 29 March 2024
Went to A&E this week with shortness of breath. Right from start process was excellent. Was taken to SDEC and the care there was faultless. Everything explained really well and kept informed at all points. Well done NHS superstars!!
Visited Accident and emergency services on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 May 2024
Dear Alison Thank you for taking the time to share your experience with us, it is lovely to hear of the care you received. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in SDEC, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your feedback with us, it’s appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled very caring and the team was amazing
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2024
very nervous ubtil the angiogram team reassured me that i was inthe care if a first class team and explained all the steps and checked me at every step and nothing as too much trouble and first class and explained each stage a team you can trust and get you back to nomal
Visited Cardiology on March 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 02 April 2024
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the reassurance and care you were given. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our cardiology department at the Basingstoke and North Hampshire Hospital, I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing staff
Rated 4 stars out of 5
by Eloise Jones - Posted on 12 January 2024
I just want to feedback about the care I received at A&E from the hospital staff. My husband and I were blown away by the level of care and kindness from the whole staff team, from Health carers to nursing staff to doctors. You are all absolutely amazing!
Visited Accident and emergency services on January 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 16 January 2024
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you and your husband received. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with my colleagues in the emergency department of Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it’s appreciated. Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust