Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Basingstoke and North Hampshire Hospital.
Reviews
-
Review titled Incredible staff
Rated 5 stars out of 5
by Karen Lloyd - Posted on 15 February 2024
I recently had 5 days stay in Acc and the Cardiology Ward. All of the staff were superb, right the way through from the paramedics in the ambulance to the cardiologist I saw every day. It almost felt like private health care, they were just so amazing. They left no stone unturned to establish my condition and kept me fully informed every step of the way. Each team continued the great care of the previous team and at no time did I feel unsupported. My huge thank you to all of them and my total gratitude for everything they did. I'm now home, healthy and well informed about my own part in continuing my good health. Thank You Basingstoke Hospital!!
Visited Cardiology on January 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 11 March 2024
Dear Karen Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received from so many of my colleagues, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our ACU and Cardiology wards, I know they will be greatly encouraged by your words. I do hope your continue to make a good recovery, and thank you once again for taking the time to share your recent experience with us, its appreciated. Kind regards Alex Whitfield Chief Executive
-
Review titled Poor breastfeeding support
Rated 3 stars out of 5
by Anonymous - Posted on 18 February 2024
Breastfeeding mum of a 3 month old and needed urgent medical attention. Once I was seen at 3am, I needed to wait for a doctor, purely because they needed to check what I could take due to breastfeeding, and I was told by the staff that they didn’t start work until 9am. Am I to understand there were no other doctors in the hospital? Nobody else who could check which medication I could take so I could get home to my baby? I asked if it was ok for my husband to bring my baby in the morning for her feed, was told no. I asked for a breast pump, was made to feel like it was the biggest issue and a lot of effort and not worth it. I ended up have to go and feed my baby in the car and come back. I was left tearful, engorged and in a lot of pain because I could not feed my 3 month old. Not what I expected from the NHS who are supposed to advocate the “breast is best” but refuse to let me feed or pump. She’s exclusively breastfed, doesn’t have a bottle, and I risked developing clogged ducts and mastitis. Please do better to support breastfeeding mothers who require medical help. I was left extremely emotional and hope the next mother is left with a far better experience than mine.
Visited Accident and emergency services on January 2024
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 February 2024
Thank you for taking the time to share your recent experience of our services. I am sorry to hear of your experience in our emergency department, this is not what we would wish for any of our patients. I can appreciate how upsetting this must have been for you. I would like to assure you that your feedback has been shared with our emergency department clinical leads, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Julie Dawes Chief Nurse
-
Review titled great hospital
Rated 5 stars out of 5
by VIVIENNE Hazell - Posted on 02 December 2023
I was diagnosed with breast cancer just before Covid hit us. Covid made no difference to my treatment. I was seen for the initial appt within the 2 week window and everyone, I mean, everyone was so helpful and lovely. All during the chemotherapy and radiotherapy, I was treated so well, nothing was too much trouble. I would especially like to thank the Rainbow Unit, they are marvellous and really made my stay the best it could have been. Today, December 2023, I have just had another mammogram and again, the staff were so lovely, it is not a pleasant procedure, but they made it as pleasant as possible. Thank you to all the staff who have cared for me. xx
Visited Breast Surgery on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 19 December 2023
Dear Vivienne Thank you for taking the time to share your experience of our services. It is good to hear of the compassionate care you have received during this difficult time. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our Rainbow Unit and cancer services. I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide us with feedback, it’s appreciated. Kind regards Alex Whitfield Chief Executive
-
Review titled Great department
Rated 5 stars out of 5
by Lynne Port - Posted on 12 December 2023
On Sunday 3December, at approximately 5.30 pm My son had to take me to A&E What amazing treatment, I had fallen while visiting my so (I live in Bridgend, South Wales) The staff was amazing and the speed in which they delivered treatment was first class I would like to personally say thank you to everyone that dealt with my arm First class More than I ever expected and so much more professional than the treatment I have received since I returned to my local hospital Thank you so much Lynne Port
Visited Accident and emergency services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 03 January 2024
Dear Lynne Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency departments. I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your recent experience with us. Kind regards Alex Whitfield Chief Executive
-
Review titled Great experience at the maternity unit
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I recently moved to the area and the last month of my care under the maternity team at Basingstoke was fantastic all the staff were caring friendly and put me and my baby first and knew we were in the best possible care antenatal, labour ward and postnatal all had a great experience
Visited Maternity services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 16 January 2024
Thank you for taking the time to share your experience of our maternity services, and many congratulations on the arrival of your baby. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard we strive to give all women and babies who are cared for by our maternity services. I would like to assure you that your kind feedback has been shared with the clinical leads of our maternity department. I know they will be greatly encouraged by your words. I do hope you and your baby are doing well, and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
-
Review titled Really amazing!!
Rated 5 stars out of 5
by Nancy - Posted on 30 December 2023
I needed to be seen for a severe pain in my side and hoped to be diagnosed as we are due to be away for the next four months. Even though the Dept was understaffed the triage was really excellent and once admitted the quality of care was on a par with the best private hospital. I was thoroughly tested and examined by a very competent team who relieved my mind considerably as the diagnosis was not as serious as I had feared. Although my husband and I were there for quite a long time we were made very comfortable and treated like honoured guests. I am very grateful to all the wonderful staff in A and E.
Visited Accident and emergency services on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 15 January 2024
Dear Nancy Thank you for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the compassionate care your received. Our emergency departments are particularly busy at the moment, but my colleagues continue to work hard in providing care to all our patients. I would like to assure you that your feedback has been shared with the clinical leads for our emergency departments, I know they will be greatly encouraged by your words. I do hope you are making a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards
-
Review titled Excellent Care
Rated 5 stars out of 5
by Ronald chivers - Posted on 14 December 2023
My daughter was admitted on 9th december 2023 and was very poorley with sepsis. The entire Medical Staff were brilliant in taking care of my daughter and getting her back to full fitness. I and my family would like to thank you all from the bottom of my Heart
Visited Intensive Care on December 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 03 January 2024
Dear Ronald Thank you for taking the time to share your appreciation of our services. I am so glad my colleagues were able to take good care of your daughter, I know they will be greatly encouraged by your words. I do hope your daughter continues to make a good recovery and thank you once again for taking the time to share your feedback. Kind regards Alex Whitfield Chief Executive
-
Review titled Highly recommend
Rated 5 stars out of 5
by Nikki Lole - Posted on 18 November 2023
The maternity unit staff are a real credit to the hospital. After having a traumatic birth early November due to emergency GA c-section the staff were all just incredible, the midwifes are just so wonderful, professional and very caring. I had to stay in an extra day due to potential issues with my little boys ears and staff went above and beyond to make sure things were sorted asap so we would go home. They were just wonderul. Would defo be going back for baby number 2 :)
Visited Maternity services on November 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 12 December 2023
Dear Nikki Thank you for taking the time to share your recent experience with us and many congratulations on the birth of your son. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all women who are cared for by our maternity department. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment to you and your son, I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide feedback, it’s appreciated. Kind regards Alex Whitfield Chief Executive
-
Review titled Cataract Surgery
Rated 3 stars out of 5
by Sheena Menzies - Posted on 14 February 2024
A long wait for the surgery and as I have Tyoe 1 diavetes, blood glucose getting lower in the afternoon. No after caere follow up appontment, so after 12 weeks, so I called the eye departmet and I now have a follow up appointmwnt on April 16th 2024, that's 5 1/2 months after surgery !! Not a great experience.
Visited Cataract Surgery on November 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 20 February 2024
Dear Sheena Thank you for taking the time to share your experience with us. I am sorry to hear of the delays you have experienced, this is not what we would want for any patient. I would like to assure you that your feedback has been shared with our ophthalmology clinical leads to look into, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Julie Dawes Chief Nurse
-
Review titled Excellent and efficient service
Rated 4 stars out of 5
by Kuganeasan Thambipillai - Posted on 15 November 2023
I was in emergency services for probable gastrointestinal bleeding caused by black diarrhea. I had to wait like 5 hrs . But finally was served and got the all clear. Despite the constant influx of patients the staff cooed exceptionally well each doing like 2 persons job to cope. Towards 6 there were only few remaining staff but they still cooed and put up with constant pressure. Well done to the team of staff on emergency services .sometimes people are impatient they don't realise that the service is not on a first come first service notice but on a priority case by case basis. Perhaps a sign if not already in place would help calm people.many thanks for excellent service.
Visited Gastrointestinal and Liver services on November 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 12 December 2023
Dear Kuganeasan Thank you for taking the time to share your recent experience with us. We recognise that at times our emergency departments get very busy, despite this my colleagues continually strive to provide a high standard of care and treatment to patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they well welcome your feedback. I do hope you are making a good recovery and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust