Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Microbiology - Constant Screw Ups
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
I have been suffering from a UTI since March. Each and every single sample the results have been "mixed growth". I know it is possible to get a definitive lab result as other hospitals such as in London, are able to test my urine and I am able to start treatment. I have gone 6 weeks without treatment and now my UTI has spread to my kidneys. As any clinician knows, you don't start antibiotics until you know what you are treating. So no, I haven't been treated yet. Either due to incompetence or laziness this lab consistently refuses to test my urine samples correctly. And don't get me started how they tend to lose samples on a fairly regular basis.
Visited Don't know on April 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 25 May 2023
Thank you for taking the time to share your experience with us. I am sorry to hear of the difficulties you have had in received treatment for your infection, I can appreciate how frustrating this is for you. Please do contact our customer care team so that we can follow-up with you personally. We usually get very positive feedback about our laboratory services and so it would be great if we could sort this out for you. Customer care can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience with us. Please do get in touch so we can resolve this for you. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent care
Rated 5 stars out of 5
by Bill Veloz - Posted on 29 April 2023
Had to go in for an angiogram. It was all over while I was waiting for them to start. Absolutely painless, and nothing wrong into the bargain. Excellent care in the short stay Heart Centre. I was there five hours and was well looked after. I didn't need anything, but it would have been supplied if I did. New building, spotless, and well organised. Tip top. Well done everybody.
Visited Cardiology on April 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 05 May 2023
Dear Bill Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment for you at the Basingstoke and North Hampshire Hospital Heart Centre. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled great service
Rated 5 stars out of 5
by roy cowx - Posted on 10 April 2023
i had occaision to bring my wife into the a &e department in the early hours of sunday 9/4/2023 about 03.00 hrs and from start to finish she was treated with kindness and professionism ,she had loads of tests which again was so professional from the hca,nurses,and the doctor who saw her who explained everything to us,i cannot thank them all enough,thanks to all the staff on duty,,,i tried to answer the text you sent me but for some reason it wouldnt go can you pass on a number 1 thanks again
Visited Accident and emergency services on April 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Dear Roy Thank you for taking the time to share your experience of our emergency department services. Please do accept my apologies for this late reply. It is lovely to hear of the care your wife received this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Experience with virtual wards from chest infection
by Amymg68 - Posted on 07 March 2023
I was transfer from Basingstoke hospital to the virtual ward service over the weekend so I could be monitored for my infection from the comfort of my own home. I was called that weekend by a nurse to check my welfare and my symptoms. it made me feel at ease to have this kind of support. It can be overwhelming sometimes dealing with multiple conditions. The nurses looked into my medications and talked me through to help me get a better understanding of what i needed to take which took a weight off my shoulders so i could focus on my recovery.
Visited March 2023
Provided by Care opinion
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Thank you for taking the time to share your experience of our services. Please accept my apologies for this late reply. it is lovely to hear of the support you received from our virtual ward, this really does reflect the high standard of care we strive to provide to all our patients and their families. The enhanced monitoring provided by the virtual ward is giving confidence to our staff, patients and their families that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield
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Review titled Fantastic experience
Rated 5 stars out of 5
by Karen Gibbon - Posted on 29 March 2023
My experience was faultless from the lovely lady directing me to the department, to the lovely ladies who removed the mole. Thank you so much for being so patient, kind and caring. I appreciate all you do!
Visited Dermatology on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Dear Karen Thank you for taking the time to share your experience of our services. Please accept my apologies for this late reply. It is lovely to hear of the care you received this really does reflect the standard of care we strive to provide to all our patients. I know my colleagues will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield
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Review titled Still waiting for the voicemail
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I had a telephone appointment this morning, I had taken my phone everywhere with me this morning to ensure that I did not miss the call. A hour after the appointment time I thought I would check on patient hub appointments, it said that I did not attend the appointment. I called the coordinators, within minutes the Dr then called me and said he had called me multiple times and left a voicemail message. I checked my phone again no one had tried to call me and no voicemail message left. I can only assume the voicemail was left on someone elses phone and not mine!
Visited Ear, Nose & Throat on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 05 May 2023
Thank you for sharing your recent experience of our appointment services, please do accept my apologies for this late response. I am sorry to hear that you did not receive the call you were expecting, I can appreciate how frustrating this must have been for you. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you this time. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing team
Rated 5 stars out of 5
by Chris - Posted on 15 May 2023
I've had four or five procedures within the old cath lab and the new building. I've also spent a night on the CCU. Each time the level of care and professionalism from the whole team has been outstanding. Many thanks to all the staff working in the background in additional to the medical teams.
Visited Cardiology on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 20 July 2023
Dear Chris Thank you for taking the time to share your recent experiences of our cardiology services. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of the Cardiology Department at Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Fell over backwards into bath,
by Marcel 12 - Posted on 29 March 2023
Unable to get out of bath, managed to knock on the bath to get my son attention. Who managed to lift me out. Very shaken and back hurt. Went to bed. Next day felt very sore muzzy head. Coped over weekend but phoned doctor on Monday he saw me straight away and he decided that I needed to go to hospital for a scan, by 10.00 a.m. I was at A&E and was seen to immediately, straight away taken for scan and check up, staff and doctors excellent explained exactly what was going to happen and checked me over. While waiting for results got moved to a side ward and kept an eye on. Extremely lucky nothing broken , two nurses come in to check if I was fit to go home. Then I was discharged. I certainly had first class treatment. When home I had phone calls every few days checking up on me. Well done Basingstoke NHS .
Visited March 2023
Provided by Care opinion
Basingstoke and North Hampshire Hospital has not yet replied.
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Review titled Respectful and caring
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Our Dad was treated with so much respect and care whilst in E 3. He was very poorly and sadly lost his life and the staff were wonderful to our lovely Dad and to us, the family.
Visited Respiratory Medicine on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 04 May 2023
Thank you for taking the time to share your feedback. Please do accept my sincere condolences on the loss of your father, It is very kind of you to share your experience with us at such a sad time for you and your family. It is warming to hear of the care provided to both you and your father, in particular the respect and compassion shown by our staff. I will share your kind words with all of my colleagues on ward E3, I know they will be greatly encouraged by your feedback. Thank you once again for taking the time to share your experience, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent service
Rated 5 stars out of 5
by David - Posted on 23 March 2023
A&E service is exceptional. Everyone I saw was professional and caring. Our much maligned NHS delivered for me, as it always has. Thank you everyone.
Visited Accident and emergency services on March 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 03 May 2023
Dear David Thank you for taking the time to share your recent experience with us. I am glad to hear of the care you received and will share your feedback with the emergency department team, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust