Basingstoke and North Hampshire Hospital
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled left appointment feeling deflated
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Went for an appointment, arrived 10 minutes before and checked in and waited, watched others going in for appointments which were after mine, i didnt complain or moan as i know how busy the clinics are. Eventually someone asked if i was being dealt with, when i said no i was told that the Dr thought i had not turned up and was writing a letter as we spoke to say i was a no show, why i don't know as i had booked in, was told that their system sometimes acts funny, well if that is the case why not come out and check the patient is actually waiting instead of immediately blaming them for non attendance, how rude is that. Then during my appointment had a student doctor in the room which i never consented to and for which i felt was more for their benefit than mine as she was obviously teaching the student. Then instead of helping me with my issue decided that i must be in menopause and asked about whether i had hot flushes and what my appetite was like, not what i was expecting for this type of appointment. I went through my menopause 10 years ago and luckily have not suffered at all, but should i suffer i will see someone who specialises in menopause. Then to add insult told i wouldn't be having the treatment booked in today as the diagnosis in their opinion was different to that i was given 3 years ago and the pain seemed ok now. It would be most helpful if doctors understood that not everyone screams in pain with their problem/issue, this isn't because it doesn't cause them pain but because they are used to the pain they are in as they have had to suffer for years and its something they just get used to. Bone pain can be experienced during menopause i have read but in my instance x-rays and MRI scans show damage so if caused by menopause or not that is irrelevant now, hence the title i feel deflated. I woke up today in the hope some pain may be helped and left the hospital feeling like i had been in to see someone about the menopause and my appetite. I don't want to say bad things about the NHS but in my instance i feel like something is written on my notes that interferes with my care because i see no other reason why someone would treat me this way.
Visited Sports and Exercise Medicine on August 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 22 August 2023
Thank you for taking the time to share your recent experience of out services. I am sorry to hear that your experience was not a positive one. Please do contact our PALS and Complaints Team so that we can follow-up with you personally. They can be contacted at palsandcomplaints@hhft.nhs.uk or 01256 486766. I do hope that you will have a different experience should you need to use our services again. Kind regards Alex Whitfield Chief Executive
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Review titled Scan for blockage in bowel
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
Very pleased with the treatment I received from Basingstoke A/E today. Everyone very helpful, a big thank you.
Visited Accident and emergency services on August 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Perfect
Rated 5 stars out of 5
by Hanna and Ryan - Posted on 18 August 2023
My wife had to be induced and was admitted to the labour ward at basingstoke on the Tuesday. Baby arrived safely on the Wednesday and we left the hospital on the Friday. What made this experience amazing was the staff! we had a birthing plan to have a water birth naturally without any pain relief. When we found my wife had to be induced and put on the hormone drip the idea of having a water birth was out of the window but the staff kept us relaxed and were extremely friendly and caring. so we were put at ease. My wife was experiencing pain from the examinations and the staff had offered pain relief and put all the myths at bay and were very informative and knowledgeable but also understanding and did not pressure us what so ever! so we then decided on pain relief. when we found that the drop was not working for my wife, we were advised that surgery may have to be the outcome. Of course this is extremely scary for my wife especially but again the team had some how managed to keep us calm and informed and assured us and relieved any concerns we had all the while still giving us complete control over our decision. In the end we decided to have the C section. baby and mum are perfectly safe and recovering well. We cannot thank the team enough. These guys are just incredible! every day working tirelessly in hectic situations but always always putting others before them and while doing their job brilliantly. I can't describe how supportive, caring, loving and professional they were. they made us laugh at the right times they kept us informed all the way through and were completely transparent. they got us through a very difficult time and delivered our baby for us and essentially gave us a new meaning in life. from the bottom of our hearts Thank You! so so much! I hope this finds its way to the ladies and gentlemen on the ward because every single one of them from housekeeping to registrars were delivering a service like no other. it worked like clock work! again Thank You Basingstoke Maternity Ward Staff.
Visited Maternity services on August 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 21 August 2023
Dear Hanna and Ryan Thank you for taking the time to share your recent experience with us, and many congratulations on the birth of your baby. It is so lovely to hear of the compassionate and responsive care you received, this really does reflect the standard of care we strive to provide to all women and their families who attend our maternity services. I would like to assure you that your kind feedback has been shared with our Basingstoke and North Hampshire maternity team, I know they will be greatly encouraged by your words. I am glad to hear that you are recovering well, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2023
I went to a&e with an infection I had, the two nurses who was in a&e were so lovely. They was really helpful and supportive, they explained absolutely everything to me which made me feel so much better and at easy as I was very nervous. They both checked up on me throughout my time there and made me feel very comfortable. I thankfully got discharged on the same night but both of the nurses I saw were lovely and made me feel so much better. They was both very calm and explained everything to me and explained all the results to me, they answered all of my questions and gave me very good advice. Thank you so much
Visited Accident and emergency services on August 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 12 September 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Julie Dawes Chief Nurse
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Review titled A&E (Awesome & Excellent)
Rated 5 stars out of 5
by Ian Cunningham - Posted on 03 July 2023
My wife was admitted to A&E on Sunday morning. All the staff were polite, very helpful, and professional. The Doctor she saw was fantastic and put my wife at ease, and I believe praise/recognition should be passed down to this department as it is well deserved. Thank you all.
Visited Accident and emergency services on July 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Dear Ian Thank you for taking the time to share your feedback with us. I am glad to hear that your wife received the professional and compassionate care that we strive to provide to all our patients. Your feedback has been shared with the clinical leads of our emergency department. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Caring staff
Rated 5 stars out of 5
by Ella Freeth - Posted on 19 June 2023
I have a massive phobia of needles, anaesthesia and hospitals in general. The team of anaesthetist,nurses,doctors and surgeons that looked after me have given me my life back by saving my ability to walk, I am so grateful for all of them. I wish I could remember names but it is difficult due to the anaesthesia. Once again, thank you for everything that you do, for me and everyone else.
Visited Orthopaedics on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 18 July 2023
Dear Ella Thank you for taking the time to share your recent experience of our service. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I know everyone who provided care and treatment to you will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Alex Whitfield Chief Executive
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Review titled Amazing experience!
Rated 5 stars out of 5
by Ana F Challis - Posted on 27 June 2023
Thank you so much for all who cared for me when I had my hysterectomy and endometriosis excision done on the 23rd of June. From all the nurses, doctors, care assistants, I couldn’t ask for better care. I was anxious and scared, but everyone put me at ease, heard my concerns and answered my questions, making me feel very reassured and supported. This was a life changing operation, of which I’m recovering, and I’m very grateful to all who made it possible, after 2 and a half years of waiting for it. Even the food was delicious and all staff went above and beyond to make me feel comfortable. The 2 nurses that came to scratch my back, when I was very itchy from one of the medications where absolutely lovely. Thank you!
Visited Gynaecology on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Dear Ana Thank you for taking the time to provide feedback of your recent experience. It is lovely to hear of the compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our Women's Health department. I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Prompt treatment but mainly fantastic staff
Rated 5 stars out of 5
by Arthur Woodhead - Posted on 15 June 2023
I came into the hospital as an emergency on 10th July 2023 with a suspected lung infection. I was very unwell at the time but the staff and doctors looking after me were fantastic. I was later transfered and admitted to ward E2, bay 2 and all the staff on that ward were wonderful, they were kind and caring and really helpful. I would also like to add that the food in your hospital was without doubt the best I have ever had in any hospital I have been in.After 4 days I was taken to the Discharge Lounge on flooe E and once again the staff were so kind and helpful and went over and above to make me feel comfortable. Please,please pass my thanks on to all the departments I have mentioned . You have a hospital you really ought to be very proud of. Thank you once again for all you done for me.
Visited Don't know on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Dear Arthur Thank you for taking the time to share your recent experience with us. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment to you, including our catering department. I know they will be really encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield
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Review titled Perfect service
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I saw the consultant for an investigation on the Monday, had pre-op the following day and was offered procedure the following Monday. All staff that I had contact with were friendly, patient and really very kind. Considering the pressure that they are working under this was really impressive. Can't praise them highly enough.
Visited Gynaecology on June 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 28 July 2023
Thank you for taking the time to share your experience of our services. It is lovely to hear of the professional and compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wonderful staff
Rated 5 stars out of 5
by John - Posted on 22 May 2023
The staff did all they could to put me at my ease. Nothing was too much trouble. They were so kind, caring and knowledgeable. I felt I was in safe hands.
Visited Urology on May 2023
Review titled Basingstoke and North Hampshire Hospital
Replied on 23 June 2023
Dear John Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received, in particular how safe you were made to feel. This really does reflect the high standard of care we strive to provide to all our patients. Your feedback is appreciated and I know my colleagues will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust