Bassetlaw Hospital
Kilton Hill, Blyth Road, Worksop, Nottinghamshire, S81 0BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Above and beyond
Rated 5 stars out of 5
by Louise. bricklebank - Posted on 03 October 2022
I went in for carpel tunnel surgery on both hands. I had a support worker with me as I live with anxiety and ptsd symptoms at times. The nurses especially were absolutely amazing . Every person I came into contact with was calm and utterly lovely. The people who were sedating me even told jokes. I cannot begin to explain how all this helped me. Thank uou
Visited General Surgery on October 2022
Review titled Bassetlaw Hospital
Replied on 19 October 2022
Thank you for sharing your recent experience at Bassetlaw Hospital with us. I am so pleased to hear that our staff put you at ease and helped make the procedure a positive one. I will be sure to pass your kind words on to the relevant teams who will be very appreciative. Best wishes Libby
Provided by Care opinion
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Review titled Poor
Rated 2 stars out of 5
by John - Posted on 12 November 2022
Having to battle to get an appointment with the dept ,I was astonished by how little empathy was shown , from waiting for an urgent referral (2weeks) ended up being 7 weeks , asked various questions on how I felt , then the consultant said “ I wanted to send you for some tests but you will have taken your tablets and eaten “ to which I said “ no I didn’t get informed of this but googled it so I haven’t had tablets or food , the consultant then said great go for these blood tests , I went to get these done and the nurses said I should of been before 9.00 , it was 11.30 , she said it’s not the correct procedure , had bloods done went home ,phone rung , sorry we haven’t done correct tests , went back , all in all iam totally dissatisfied with the way this has been handled , and on top of this the diagnosis is ridiculous , someone needs to be held accountable for these actions and pitfalls ..
Visited Endocrinology and Metabolic Medicine on October 2022
Review titled Bassetlaw Hospital
Replied on 18 November 2022
Hi John. I'm really sorry to hear you are disappointed with the service you have received, this is not the experience we wish for our patients. We would like to discuss your concerns with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764; Freephone: 0800 028 8059; or email: dbth.pals.dbh@nhs.net. Best wishes Libby
Provided by Care opinion
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Review titled Mental health support
Rated 5 stars out of 5
by Louise Bricklebank - Posted on 03 October 2022
I see a cpn and a support worker. Without these people I couldn’t function at the minute. I had to go into hospital for an operation and my support worker took me. She waited with me until I went down to theatre. I can’t begin to explain how that helped. Both her and my cpn have helped more in the last year than anyone ever. I’m beyond grateful
Visited Adult Mental Illness on October 2022
Review titled Bassetlaw Hospital
Replied on 19 October 2022
Thank you for sharing you recent experience at Bassetlaw Hospital with us - your feedback means a lot and we are so glad to hear your visit was a positive one. Thanks again for sharing Best wishes Libby
Provided by Care opinion
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Review titled Cannot get an appointment
Rated 2 stars out of 5
by Robert Jolley - Posted on 05 December 2022
My wife (age 68) has a hereditary hearing condition which means she has 100% hearing loss in her left ear and 80% loss in her right ear. She uses NHS supplied hearing aids, to enable her to hear, which occasionally need attention that can only be administered at a NHS hospital. Since early Sept 22 she has been trying to get an appointment to repair the current hearing aid(s) but all she is continually told is that she is on the waiting list. She attends the Retford hospital as it is closest to where she lives but is prepared to trave to Worksop or Doncaster. My wife's hearing ability is now very bad and yet she cannot get an appointment to have the issue with the hearing aid fixed. From previous experience it would probably take a 15 minute appointment to fix the problem. For someone who has a total dependency on hearing aids to enable anything resembling normal life a three month wait (with no sign of when she will receive an appointment) is extremely bad. Whilst we appreciate the strain that hospitals are under a better system needs to be in place to spread appointments across Doncaster, Worksop and Retford hospitals to provide better patient support.
Visited Ear, Nose & Throat on September 2022
Review titled Bassetlaw Hospital
Replied on 08 December 2022
Thank you for sharing with us your feedback for Bassetlaw Hospital. I am sorry to hear that your wife has been waiting for such a long time for an appointment. Below, I have included the contact details for the Hearing Rehabilitation Centre in Intake, Doncaster. All calls go through Doncaster as that's where the admin team are based but they deal with all Audiology appointments at our sites. I would advise you or your wife contact them to see about making an appointment. Email: dbth.hearing.reahb@nhs.net Phone: 01302 644950 Text: 07796 174900 (text only) Best wishes, Libby
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
I would just like to extend my thanks to all the staff we encountered when my son was admitted for surgery. From arrival at the ambulatory childrens ward each and every staff member we met was kind and caring and did their best to make my son, myself and my husband feel at ease. The play worker was great in trying to keep my son as calm as possible before his procedure, talking him through everything and providing an Xbox to his bedside. The surgeon visited before and after to explain the procedure and outcome. The nurses were attentive at all stages of the day. Thank you all, it was much appreciated. 🤍
Visited Paediatric Surgery on August 2022
Review titled Bassetlaw Hospital
Replied on 05 August 2022
Thank you for sharing your recent experience at Bassetlaw Hospital with us. I am so pleased to read how happy you were with the care your son received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Great teamwork .
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2022
My husband attended A&E in the early hours of August 26th. He was quite distressed on arrival. The triage nurse was very empathetic and soon put him at ease. All tests and checks were fully explained which made him feel comfortable with what was happening. It was obvious this nurse was very dedicated and patient. Similarly the young A&E doctor who then attended to my husband was equally very professional and very thorough. The whole journey through A&E was very impressive. The triage nurse, the dr , the nurses in the admissions all contributed to making a scary experience more bearable. Thanks to all of them for being part of our NHS
Visited Accident and emergency services on August 2022
Review titled Bassetlaw Hospital
Replied on 13 September 2022
Thank you for sharing your experience at Bassetlaw Hospital. I am so pleased to hear you were happy with the care your husband received. What a dreadful experience for you both, its so lovely to read how much the care and compassion you received meant to you at such a traumatic time. I have shared your story with all the teams involved in your care and I know they will be moved by your kind words. With best wishes, Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust