Bishop Auckland Hospital
Cockton Hill Road, Bishop Auckland, County Durham, DL14 6ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Mandy Provan - Posted on 05 June 2024
I was in as a day patient for keyhole surgery on my knee and was delighted with the professional and caring staff throughout the hospital.
Visited Orthopaedics on June 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Excellent, courteous, friendly service
Rated 5 stars out of 5
by Clare Harley - Posted on 28 June 2024
On 27 June 2024 my husband attended the Radiology Department, MRI, which I was surprised to see was not listed on the initial list of departments. Upon arrival a member of staff came to speak with him. She sat down beside Ivor and proceeded to go through the process and to check his form was completed correctly. She was superb in her manner and her clarity of speech, as he did not wear his hearing aids, was first class. As she escorted him into the MRI area explaining issues relating to his walking stick she introduced him to the MRI operator. She emphasised the timing of the process and explained in detail all that would happen. It was apparent that he was very relaxed in her presence and after a total of 15 minutes we were leaving the department. Bishop Auckland hospital continues to be the star in the crown in County Durham and long may that continue.
Visited Don't know on June 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Margaret - Posted on 27 June 2024
Thank you ward 18 and to all concerned with my recent knee replacement. The care and attention I received was outstanding, from the cleaner to the consultant. The whole team are worth their weight in gold. Thank you again
Visited Orthopaedics on June 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Lavinia Stoneley - Posted on 20 June 2024
I attended on 18th June 2024 via an appointment made via 111 service with suspected foot fracture. I was very impressed with the care I received from the practitioner and his lovely assistant nurse (who had a lovely "bedside manner"). He explained everything very thoroughly and I felt in very safe hands. Radiographer was also very pleasant and efficient. Receptionists very pleasant too. A big thank you to the team at the urgent care centre.
Visited Urgent care centre on June 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
I had both of my hips replaced on ward 18 , i cannot thank all the staff enough for making my stay enjoyable, they are professional but very helpful and approachable, bishop auckland hospital is one of the best hospitals i have been in .
Visited Orthopaedics on May 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Wonderful people
Rated 5 stars out of 5
by Paul Bedingfield - Posted on 06 April 2024
I went in Tuesday morning to have a total hip replacement (right). The plan was to use spinal anaesthetic. I am very frightened of needles anyway, and some years ago a friend in the Midlands suffered paralysis, and 2 years later death, arising from medical negligence (compensation payment made by NHS) with the same procedure. Not surprisingly I was absolutely terrified. The staff in Ward 18, the anaesthetists and surgical team, even the porters, were terrific, so caring and understanding of my apprehension and so reassuring. I cannot praise them highly enough. When the moment came and I was wheeled to the anaesthetic room my fear really kicked in. I was hoping to be sedated for the spinal but that wasn't so and immediately before that needle went in I was having a panic attack, pulse racing, gasping for breath and I was so lose to calling the whole thing off. However the level of reassurance I received, combined with the knowledge I could not continue my life in agony meant I put my trust in the team. I was sedated for the operation, the last thing I remembered was being taken next door to theatre and seeing doctors in "space suits". After that I must have fallen asleep as I have no recollection of the operation. I had a fairly painful first night with no sleep but regular pain relief and checks from the nursing team got me through. I was X-rayed the second day (Wednesday) and assessed by physio and released that evening aporoximately 30 hours after my operation. I am now home on my (slow) road to recovery but so thankful for how everyone involved has been. Well done to you all.
Visited Orthopaedics on April 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Extremely caring staff
Rated 5 stars out of 5
by Jackie - Posted on 08 April 2024
I visited Ward 20 for a Colonoscopy on Sat morn, 6th April 2024 and just wanted to thank every single person involved on the ward for making the experience and procedure as comfortable and with the least amount of stress as possible. They are all amazing and work so well together. I was extremely anxious and the whole team, the lady on reception,the nurses both in and out of the procedure room and the Endoscopist looked after me with great care, kindness and complete professionalism. Thank you so much!!
Visited Gastrointestinal and Liver services on April 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Karen - Posted on 03 April 2024
Just want to say thankyou to all the staff today. Ward 18 staff/theatre staff. Nurses/domestic, all theatre staff including anesthetists, radiographer, surgeons etc etc etc. So much care, thoughtfulness and a lot of patience and reassurance. Thankyou Thankyou
Visited Orthopaedics on April 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Excellent recent stay
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I was admitted for a complete knee replacement on this unit I was apprehensive on arrival for my op but was soon placed at ease by the lovely friendly staff. I would recommend this ward fully as the care and attention I received was 5 star .
Visited Orthopaedics on April 2024
Bishop Auckland Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Lynn Avison - Posted on 16 May 2024
I had a right hip replacement on the 30th April 2024, ward 18. The staff from cleaner to consultant were exceptional. Nothing was too much trouble. Excellent work everyone, made everyone feel comfortable and well cared for. Had a hip replacement 8 year ago and was always telling people how much it was a brilliant hospital ward, no change there.
Visited Orthopaedics on April 2024
Bishop Auckland Hospital has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust