Bishop Auckland Hospital
Cockton Hill Road, Bishop Auckland, County Durham, DL14 6ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The best consultation in my lifetime
Rated 5 stars out of 5
by Clare Harley - Posted on 30 October 2023
The Registrar who my husband visited today provided us with the very best consultation we have experienced in our lifetimes. He was friendly, kind, informative, knowledgeable, professional, he explained every aspect of my husband’s condition in great detail as well as the specific medication which had been prescribed for his condition. Afterwards we both commented that it was a pity we could not have had a video of the entire period we were speaking with him as it was so unique. Thank you very much indeed you were the best of the best.
Visited Cardiology on October 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2023
I have had the pleasure to attend ward 18 for knee replacement this week. The care was outstanding, the whole team from the ward staff to the theatre team had the patient at the centre of this care.. Nothing was a problem, I was kept informed and upto date of everything. The physio team were extremely informative. Well done to all the orthopedic team.
Visited Orthopaedics on July 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Oustanding
Rated 5 stars out of 5
by Jenny Ruston - Posted on 04 October 2023
I have a fear of anything to do with my eyes but needn't have worried. From the reception, to the nurse ensuring I was having the correct eye dealt, with down to the nurse assisting the super doctor carrying out the procedure, everyone was outstanding. Thanks to everyone's efforts I now have perfect vision in my left eye. Can't wait to have the right eye done now and this time I won't be any where as afraid as I was the first time round. I can highly recommend ward 9 to anyone requiring cataract surgery. Many thanks
Visited Cataract Surgery on July 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Rachel - Posted on 08 June 2023
I checked into Urgent Care at 8am after a nasty fall and was greeted by a very friendly receptionist who said that X Ray department opened at 9 and would I like to book in which I did for 9.30am. Arrived and was seen almost immediately, sent to X Ray next door, screened and then immediate feedback from the lovely professional on duty. This all took less than hour and I was treated like a human being and all of the staff remembered my name throughout. Thankfully just a sprained ankle, thank you so much to all the caring staff and a stress free experience.
Visited Urgent Treatment Centre on June 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by annie sanderson - Posted on 17 May 2023
After spending several weeks on bah ward 16 I can only praise all the staff (including cleaners) for their care and consideration under some very trying situations. Despite there being a lack of staff they all pulled together and got the job done in a happy and kindly manner. a big thank you to you all
Visited Orthopaedics on May 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Alan Marshall - Posted on 22 April 2023
Your Review: Just had a colonoscopy at Bishop Auckland Hospital today 4th April 2023. The team were fantastic . They were professional and made me feel at ease, kept me informed as to what was happening all the way through the procedure. Ok they found some issues that need addressing,which means a return visit...but I'm sure I will be treated just as well the second time. Thank you
Visited Don't know on April 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Modern but badly designed
Rated 1 star out of 5
by James Edwards - Posted on 28 March 2023
Bearing in mind how recent this hospital is, car parking is far from adequate, waiting time to book in at reception longer, wait for consultant longer. I have always been to the clinic at Darlington where I can park, check in and leave in about 30 minutes. Why has this clinic been moved to Bishop Auckland, over an hour travel round trip? Very disappointed let alone annoyed
Visited Cardiology on March 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
From entering ward 20 to leaving on 21st February my experience was very positive. Without exception all the staff were wonderful and put you at ease. The nurse who inserted the cannula was amazing, I barely felt the needle and have no bruising at all. They can all be extremely proud of their team work.
Visited Gastrointestinal and Liver services on February 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Outstanding example of healthcare
Rated 5 stars out of 5
by Frederick Thomas - Posted on 04 February 2023
Had hip replacement surgery here on 1st Feb 2023. The staff were amazing. Nothing too much trouble. Everything went like clockwork. Cannot praise it high enough. If you are given choice of hospitals for procedure take this one. All staff were professional but cheerful and friendly. I've had my fair share of ops in the past, both NHS and private and this is the best place to go.
Visited Orthopaedics on February 2023
Bishop Auckland Hospital has not yet replied.
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Review titled Fab service
Rated 5 stars out of 5
by Jade lowther - Posted on 26 February 2023
I recently contacted the urgent care team about an injury the lady on the phone was so kind and helpful just wanted her to get some credit she listened intently and gave great advice I called on the 26/02 around 8:45pm . Thankyou and what a fab hospital with excellent staff
Visited Urgent Treatment Centre on February 2023
Bishop Auckland Hospital has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust