Bishop Auckland Hospital
Cockton Hill Road, Bishop Auckland, County Durham, DL14 6ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 5 stars out of 5
by Catherine - Posted on 25 December 2022
Staff on phone and on site doing exceptional work in very busy circumstances. We used 111 online but after 7 hours waiting for a within-the-hour call we called 111 to see if we should be doing anything different and they arranged a the urgent treatment centre to ring us back. A call an hour or two later, an appointment a couple of hours after with medicines given and a child now feeling much better and able to enjoy Christmas morning :) I liked that staff warned us there would still be a wait even with an appointment so we could be prepared. The doctor answered our questions (and was clear and very honest about any uncertainties etc). It was also great medicines were given direct to us (no need to find a pharmacy late at night on Christmas Eve) and tips given to successfully get medicines into a child were helpful. Thank you so much
Visited Urgent Treatment Centre on December 2022
Bishop Auckland Hospital has not yet replied.
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Review titled No duty of care
Rated 2 stars out of 5
by Anonymous - Posted on 10 December 2022
Rang this hospital at 12:30 ( I never ever ring as I always think an appointment could go to a child) anyways rang them back at 3 as still hadn’t had a call back. To then wait 50 minutes to speek to some one to say the doctor knows your condition is worse yet still no phone call. Rang then again to be fobbed off It’s now 7:44 no phone call at all there’s no duty of care at all
Visited Urgent care centre on December 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Great hospital and staff
Rated 5 stars out of 5
by Paul Robinson - Posted on 13 December 2022
I went for a colonoscopy on the 12th of December 2022 the staff at bishop Auckland are great look after you very well no long waits very pleased with it
Visited General Medicine on December 2022
Bishop Auckland Hospital has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust