Bradford Royal Infirmary
Duckworth Lane, Bradford, West Yorkshire, BD9 6RJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exemplary care
Rated 5 stars out of 5
by Sarah Scherewode - Posted on 05 November 2024
My mother died on ward 7 on 4th November 2024. The care of both my mother and ourselves was exemplary. The love and care shared with us will not be forgotten and made a terrible time for us bearable. We cannot thank the care shown especially to mum. We do not say thank you enough for all the NHS do at times when it really counts.
Visited Stroke on November 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Superb care.
Rated 5 stars out of 5
by Rebekah DARNBROUGH - Posted on 05 November 2024
My mum had a massive stroke and died at the weekend. The team on ward 7 including the palliative care team were absolutely superb and made the whole horrible experience bearable for my sister and I as she died. They cared beautifully for my Mum and all my family. A massive thank you. You are all angels.
Visited Stroke on November 2024
Bradford Royal Infirmary has not yet replied.
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Review titled 10 hrs wait
Rated 1 star out of 5
by MRS S R FORRESTER - Posted on 08 October 2024
Arrived via ambulance at 4.10pm. At 0230am I decided to self discharge as I was informed they only had one doctor working in A&E
Visited Accident and emergency services on October 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Don't need to be there for 11 hours
Rated 2 stars out of 5
by Helenharrison - Posted on 14 October 2024
It was my husband admitted paramedics was fantastic , doctor was really good but some not all !! Are ignorant amd just stand chatting !! I understand they are run off there feet but when there stood chatting about where there going out at weekend ' when I already told one male nurse my husband wanted to go to the toilet .. which he couldn't go himself because he was wired up ... never came !!! To see him ..also was waiting and waiting for doc to discharge him ! Doc came said 2 mins il be back omg all he wanted was to go home .. at last he was realised 4.45 In morning .. I understand they are extremely busy but if they let people go home when they are ok to do so then all the beds wouldn't be full .. also the toilets are disgusting also the bay wasn't much better
Visited Accident and emergency services on October 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Helen - Posted on 18 September 2024
Found the staff in ward 29 very helpful, informative and friendly. Nothing was too much trouble. It was a relaxed and friendly atmosphere.
Visited Dementia Services on September 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Lack of care or empathy
Rated 1 star out of 5
by Sarah - Posted on 22 September 2024
I visited A&E today after displaying symptoms of an allergic reaction to medication. I had such bad chest pains struggling to breathe, which was partly due to me having a panic attack, the nurse did not try to reassure me or show any kind of empathy, she just said you will have to wait in the waiting area like everyone else. The waiting area was full and I had to stand up for over four hours. The area had sick on the floor, sick buckets and empty bottles all over the floor. Staff just walked past it all. The hygiene in the hospital is horrendous, staff not in proper uniform, sat in the assessment rooms in coats with food and drink at their desk. I’d avoid attending this A&E if you are wanting to be treated correctly.
Visited Accident and emergency services on September 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Cannot thank them enough
Rated 5 stars out of 5
by karen Mayhew - Posted on 08 August 2024
I got fast tracked to gynae women’s services M2 the appointment came quicker than expected and came when we were on our way to Cornwall. Gone too far to turn back and as the appointment was almost when we got there I rang to see if we could have a weeks holiday. The lady on the phone was so lovely no problem she said and made it later so instead of having 15 days we had 10, and came back the day before the appointment. The care and concern on M2 was the same 100%. From the excellent lady consultant whom did the procedure So kind and caring to nurses whom talked me through it explained everything and gave excellent nursing care as being a retired nurse myself that is how nursing care should be. A not nice but an excellent experience due to all these people and for this I thank you greatly. I need further surgery but my fear and concerns have gone.
Visited Obstetrics And Gynaecology on August 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
My 94 year old father in law was taken to BRI by ambulance after suffering severe nosebleeds for several hours. I went with him in the ambulance and from the moment we arrived he was treated promptly and with compassion. Every staff member we encountered was caring even up to the lady on A and E reception who insisted on sorting me a taxi home at 1 am. He was transferred to Ward 18 for observation and the staff there kept me up to date by phone and rang when he was on his way home so I could be there when the ambulance arrived. I’ve had several visits to Airedale hospital A and E with him over the last few years and I must say the care at Bradford was much better in every way. Thank you everyone.
Visited Ear, Nose & Throat on August 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Extremely poor practise
Rated 3 stars out of 5
by Anonymous - Posted on 09 August 2024
I have breathing issues Can’t breath in properly I has been here since last 5 hours sitting on benches but progress they have done so far ECG and blood test that’s it I don’t know when someone will call me for treatment,especially when I can’t breathe no one care It’s not busy today . All I can say it’s staff incompetence resulting poor treatment and bad reputation
Visited Accident and emergency services on August 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Poor standards
Rated 1 star out of 5
by Sarah - Posted on 12 July 2024
Dirty and disgusting, from just walking in your suffocated by people smoking outside the a n e department. Waiting area over crowded with people waiting to be seen . How do they expect people who are extremely poorly to stand in the adult waiting area when there is no more chairs. Need to bring back the entrance triage like they did in Covid so patients who need to be seen urgently get the right care needed .
Visited Accident and emergency services on July 2024
Bradford Royal Infirmary has not yet replied.
Information supplied by Bradford Teaching Hospitals NHS Foundation Trust