Bristol Royal Infirmary
Marlborough Street, Bristol, Avon, BS2 8HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding People at Bristol Royal Infirmary :)
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I can not praise these people enough, their dedication and professionalism is exemplary. their attention to looking after me saved my life. absolutely nothing was too much trouble. I spoke to one clinician about it who said their always striving for perfection, I duly informed her that it had been attained above and beyond. from the cleaners, the dinner ladies to the nursing staff and the Doctors. it was not my finest hour, yet they treated me with the greatest respect and patience. I will never forget them or what they did for me. I can not thank them enough.
Visited Intensive Care on July 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Ent
Rated 5 stars out of 5
by Samantha Noyes - Posted on 14 June 2023
I came to A&E this morning with a lot of pain in my tonsils my neck was swollen I felt dizzy and sick 🤒 the doctors and nurses here were so quick to help me and make sure I was out of pain and throughout the day the nurses kept checking on me I definitely felt looked after 😌
Visited Don't know on June 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Lovely people!
Rated 5 stars out of 5
by Ian Macleod - Posted on 04 May 2023
My mother was taken into the BRI with chest pains late on the evening of May 3rd this year. She was initially attended to by paramedics, who collected her from her home in Keynsham at around 10pm. I am in Hull, so was obviously unable to help at short notice. Fortunately my Sister (who lives nearer) was able to get to Mum reasonably quickly. The staff I was able to speak with on the phone at BRI were exceptional and I am not particularly happy at not being 'allowed' to name them. In any event; Mum was discharged from the hospital this morning (May 4th) and is now safely back home. Can I say we have all, as a family, been deeply moved by the caring attitude and sheer professionalism shown by all of the nhs staff involved in Mum's care. I re-iterate: these people should be named and thanked in person, as well as being properly paid!! Regards. Ian Macleod
Visited Accident and emergency services on May 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Mike Hamlin - Posted on 19 May 2023
My ageing mother recently spent a week in your care - bri ward c705. Throughout she was treated with dignity and respect. There was a warm atmosphere on the ward but this was coupled with great attention to detail. She felt she had been treated like a human being and not just a 'patient' - thank you, all of you!
Visited Cardiology on May 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Excellent service and staff
Rated 5 stars out of 5
by Bob levey - Posted on 07 May 2023
Professional staff extremely helpful and kind. I loved my experience at BRI surgery to include pre-op No other words just all around excellent. Lung operation 5/5/23 fantastic surgeons.
Visited Respiratory Medicine on May 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Amazingly quick resposne
Rated 5 stars out of 5
by John Stephen Waldron - Posted on 22 May 2023
I reported to A&E dripping blood from a severed secondary artery after a gardening accident. The treatment was quick, calm and kind.
Visited Accident and emergency services on May 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Quick and efficient care
by Steam87 - Posted on 09 March 2023
At the beginning of March 2023 I was admitted as an inpatient at the Bristol Heart Institute for a scheduled heart valve replacement. I have Congenital Heart Disease and heart monitoring and valve replacement is routine for me and I have become familiar with the BHI well over a number of months due to being an inpatient for a related incident and procedure. I was admitted quickly and efficiently into the Day Care Unit on Ward C602 during the early hours of the morning and the nurses were friendly and informative, allowing me to ask questions and preparing me for going to the Cath Lab in a short while. My family members were also reassured and kept informed throughout. My specialist cardiologist visited me as well and talked through the procedure and I was given the opportunity to ask questions and sign the consent form. I was also visited by the anesthetist who discussed my personal health history, current medication and today's procedure down in the lab later on. I was given dignity throughout as I had to change clothes into a gown and wheeled down to the Cath Lab when the time came. My personal belongings were labelled and kept to one side by the nursing team. After my procedure I was taken back to the Day Care Unit for a short while as part of my recovery. The nurses were friendly again but were contradicting one another at one point as to whether I should be getting up and out of bed to walk after my surgery to see if my groin incision was fine. I had been given a General Anesthetic and so I was groggy and dizzy throughout the rest of the day but I was asked to walk around the ward ready to be transferred upstairs to Ward C705. One nurse told me not to walk around too much and to stay in bed and rest after the GA. I was transferred later on during the evening to C705 but I felt communication was lacking during this time between nurses. The new nurse on C705 thought I had undergone an ablation when in fact I had just had a heart valve replacement and two stents fitted to my artificial conduit. I had to explain. Overall I feel the experience was positive in the Day Care Unit and was in no way worrying. I had visions beforehand of being in a busy ward with lots of hectic patients and staff running around but this wasn't the case. Things were very organised and I was glad to be taken care of here.
Visited March 2023
Provided by Care opinion
Bristol Royal Infirmary has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Sarah Evans - Posted on 03 March 2023
We can only say thank you. My partner went in for surgery and the whole process from assessment, surgery, recovery and ward was outstanding. The team in every sector were so friendly, helpful and efficient. He was seen by everyone within the hour. If a patient required help they were there quickly and made sure everyone was cared for. Thank you so much.
Visited Gastrointestinal and Liver services on March 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Not Good!
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Not good in short! Overflowing sanitary bins only emptied once a month throughout Hospital and its generaly dirty. I asked for a doctor at 9am on a Saturday didn't arrive at my bed untill 6 that night as there is only 1 doctor working throughout the hospital of 669 beds on weekends. If your looking for a good Hospital go to Southmead I regret coming here for help a total waist of time and it's a dirty old Hospital. Asked for pain killers to the nurse at about 10 pm to which i had a prescription written up for in my notes at and received nothing all night if your ill this place is not worth coming to and will make you feel worse. This place needs to be closed build bristol city centre a new Hospital with all new staff . It took 3 days to get me on medication that started to work so I would have been out by now if they didn't percribe me the complete wrong stuff in beginning.
Visited Respiratory Medicine on March 2023
Bristol Royal Infirmary has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
I was admitted to Same Day Emergency Care after having a slow heart rate taken. Everybody on a307 was fantastic and professional.
Visited Accident and emergency services on February 2023
Bristol Royal Infirmary has not yet replied.
Information supplied by University Hospitals Bristol and Weston NHS Foundation Trust