Burnley General Teaching Hospital
Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic in-patient care on gynaecology & breast care ward
Rated 5 stars out of 5
by Kelly M - Posted on 19 July 2024
I was admitted to gynaecology/ breast care ward in July for surgery. I have received one thousand percent care from the surgeon , the doctors & the nursing staff . Also the kitchen ladies & the cleaning lady were great at monitoring my food allergies. I had some post op complications & had an extended stay. At all times I was looked after with kindness , care and dignity despite being short staffed and my needing extra care. I cannot praise all of the staff on here enough. They are truely an amazing team who care deeply for their patients. Thankyou so very much.
Visited Gynaecology on July 2024
Review titled Burnley General Teaching Hospital
Replied on 19 July 2024
Dear Kelly, Thank you for taking the time to tell us about your recent inpatient stay on the Gynaecology and Breast Care Ward at Burnley General Teaching Hospital following surgery. It is lovely to receive such positive feedback regarding the care and service you received during your stay from all staff including the catering and cleaning staff and we are delighted to pass this on to all the team who cared for you, they will very much appreciate your comments as they always strive to deliver safe, personal & effective care. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Faciliator
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Review titled Informal complaint
Rated 5 stars out of 5
by Mr Neil Richards - Posted on 26 June 2024
Following a referral to salford laser clinic 2 Feb 24, the specialist requested I go on isotretinoin which needs to be administered by my local hospital burnley dermatology before they can start treatment. I have been on lymecycline for 6 months followed by doxycycline for just over 5 months. Unfortunately my specialist at Burnley, who has been really great in getting me the referral at salford, I believe has or is off sick which extended the appointment to 19 June 2024, which was cancelled due to her sickness. I attended salford laser clinic on 21 June where they confirmed the current treatment was not having any effect and i needed to go on the Isotretinoin before they can do anything. I understand other dermotology doctors can prescribe and undertake required tests i request this is considered as this is delaying my treatment. I have not been contacted by anyone to rearrange the appointment, which i assume maybe due to continued sickness or backlog of patients. I understand that this treatment maybe administered by other doctors and would request this option is considered to enable treatment to progress at salford laser clinic. My patient number rxr4362417 I do appreciate how short of resources you may be and sorry to register this informal complaint, happy to discuss by phone 07810810288
Visited Dermatology on June 2024
Review titled Burnley General Teaching Hospital
Replied on 26 June 2024
Dear Mr Richards Thank you for raising your concerns about the cancellation of your dermatology appointment at Burnley General Hospital. I am sorry that this is delaying your treatment at Salford and I have forwarded your concerns to our Customer Relations Team and someone will be in contact with you to discuss this further. For your information, the Customer Relations Team can be contacted directly on Telephone Number - 01254 733700 or email - complaints@elht.nhs.uk Kind regards Melissa Almond Senior Patient Experience Facilitator East Lancashire Hospitals NHS Trust
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Review titled Wonderful stay at hospital.
Rated 5 stars out of 5
by catherine - Posted on 29 May 2024
I was discharged Monday from ward 15 the staff on this ward are amazing. Friendly warm and caring. I was thinking as I was watching them work this is how nurses should truly be they went above and beyond. I didnt meet anyone who was looking miserable or unhappy in my whole stay. They helped me through an ordeal which I had worried about months before so Thank you So Much to you all.
Visited Orthopaedics on May 2024
Review titled Burnley General Teaching Hospital
Replied on 31 May 2024
Dear Catherine, Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Hospital when you stayed on ward 15. What a wonderful review for the staff in orthopaedics. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Orthopedics and elective care unit
Rated 5 stars out of 5
by Fiona - Posted on 08 May 2024
I was admitted as a day case at 7.30am and had to wait for my surgery until 3.30pm but the staff on the elective unit were brilliant. So caring and attentive. Always communicating. My surgery has gone well and follow up care was brilliant. Shout out to all on the unit including the students. All were brilliantly professional and attentive. The orthopedics team have done a brill job, anasthetics staff were great for keeping me calm and i'm extremely grateful to them. Time scale from first consultation to surgery has been about 11 weeks
Visited Orthopaedics on May 2024
Review titled Burnley General Teaching Hospital
Replied on 09 May 2024
Dear Fiona Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Hospital when you attended for surgery as a day case. What a wonderful review for the staff in orthopaedics and the elective care centre. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Fantastic!
Rated 5 stars out of 5
by Richard Baldwin - Posted on 06 April 2024
I have just had ACL reconstruction surgery and currently on ward 15. All the team who undertook the surgery were great, humorous, knowledgeable and reassuring. I have a long term anxiety disorder which I let ward 15 know when I arrived as it raises certain challenges and has been heightened this last few weeks. Unbelievably, the calmest I have been in the last 2 weeks is whilst staying at ward 15! This is purely down to the professionalism, approachability and dedication of the team here. I can not praise then enough, a genuinely fantastic team and department! Many thanks!
Visited Orthopaedics on April 2024
Review titled Burnley General Teaching Hospital
Replied on 08 April 2024
Dear Richard, What a wonderful review for the staff working in the Orthopaedic Department at Burnley General Teaching Hospital following your recent stay on Ward 15 after ACL reconstruction surgery. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled No further along
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
I was originally referred in early 2023 for problems relating to struggling to conceive. It is now 15 months later and I’m not much further along than I was last year. I’ve been passed from clinic to clinic - once I had waited over an hour and a half past my appointment time to be told booked in the wrong clinic and there was nothing to be done for me that day (after taking the afternoon off work). I turned up for a consultation to be told the Doctor couldn’t review a test I had and I needed it redoing, wasting time and again taking time off work to attend the appointment. I’m no further along than I was last year, still struggling to conceive and no answers as to possibly why that is. It’s a bad service and I wouldn’t recommend. Probably still be waiting for further tests this time next year. One positive though, all the ladies who have performed the ultrasounds have been amazing and lovely! Very good at their jobs and friendly and informative. They are amazing at what they do and no disrespect to them at all!
Visited Gynaecology on April 2024
Review titled Burnley General Teaching Hospital
Replied on 17 May 2024
Hello, Thank you for your feedback regarding your appointment in the Gynaecology Department at Burnley General Teaching Hospital and thank-you for taking the time to provide this. It is lovely to hear that you found the care you received from the ultrasound staff to be amazing. However, I am sorry that you have experienced problems with appointments. Your comments have been sent to the senior staff within the department and the Directorate Manager for Gynaecology apologises that the service has not met your requirements. The Gynaecology team are currently working on a service improvement project with regards to their reproductive medicine services. We appreciate that there can be many tests that need to be undertaken to determine the next steps for a patient and the project will ultimately streamline these and ensure a face to face appointment. If you would like to provide further information about your experience you can contact the Patient Experience by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Non existent care
by Anonymous - Posted on 22 May 2024
Failures to call patients back when leaving a message for rheumatology nurses, lack of care or consultation when on biologics. No consultation or discussion regarding drug changing. No physio, no appointment at the 3 month mark, appointments cancelled, shocking lack of care, as a patient I should be involved in my care and given choices and consent. To not return calls when several messages have been left and I am showing worrying signs of illness again and again and need answers or discuss, shows a lack of care and dismissed the times I have spoken to one nurse bar Steph who show compassion and amazing understanding however I am appalled by the lack of care from everyone else I have dealt with, don’t feel informed or supported and all of this is having an effect on my stress. Anxiety and mental health, I have lost total faith in the service from this department, even my GP can’t get hold of anyone, your service or lack of it makes people worse, and your complaints are rising as you are failing to offer any care never mind excellence, you not calling people back is putting a further strain on GP’s who are not qualified to deal with these conditions/patients and also on A & E departments, there is no excuse to not provide the care you promise, leaving people on dangerous scary medication to find there own way, it’s going to end in deaths or suicide, you should be informing and monitoring patients and calling them back when they have concerns, not ignoring messages left, I wouldn’t recommend east Lancs Burnley/blackburn at all for rheumatology care as it stands right now as it’s a shambles, you’ve failed me so far.
Visited Rheumatology on April 2024
Review titled Burnley General Teaching Hospital
Replied on 24 May 2024
Thank you for taking the time to share your experience on NHS Website about your issues in the Rheumatology service. I am extremely sorry to hear of your recent experience and have fed your comments back to the Directorate Lead Integrated MSK, Pain and Rheumatology Service and they have provided the following response: We are very sorry that you have had a poor experience with the Rheumatology Service at East Lancashire Hospitals Trust. We aim to provide the very best care and support for all of our patients, carers and families and when we fall short we want to understand why and work with our patients to identify any lessons learned and put plans in place to ensure the standards of care are improved and maintained. As you have posted your comments anonymously, it is not possible to conduct a thorough investigation into your specific concerns. We would therefore encourage you to contact the Patient Experience Team and share your details so that this matter can be followed up with a named investigator from the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Alan Dewhurst - Posted on 15 March 2024
I came in for a urology procedure on Monday 04 March 2024, not a very comfortable procedure but the nurses and doctor made me so relaxed and I felt has comfortable as I could have. They all explained everything what they were doing, I couldn’t have had a better team looking after me. Thank you so much for your love and kindness. x
Visited Urology on March 2024
Review titled Burnley General Teaching Hospital
Replied on 15 March 2024
Dear Alan, Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Teaching Hospital during your recent attendance for a urology procedure. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Beautiful kind people.
Rated 5 stars out of 5
by Alan Dewhurst - Posted on 15 March 2024
I’ve just been into the Endoscopy Department for a Colonoscopy procedure and the staff in there were so kind and thoughtful, from start to the finish a nurse looked after me. She took me into a room where they were doing the procedure, also in the room was another nurse and a Doctor. I couldn’t have asked for a more professional team, I was so relaxed even though it wasn’t a nice procedure, they made me very comfortable and relaxed. God Bless the NHS.
Visited Diagnostic Endoscopy on March 2024
Review titled Burnley General Teaching Hospital
Replied on 15 March 2024
Dear Alan, Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Teaching Hospital following your recent visit to the Endoscopy Department for a Colonoscopy. What a lovely review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this and it is a pleasure to pass on to staff within the department. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Diagnostic Laparoscopy +\- Treatment
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
I recently underwent a diagnostic laparoscopy surgery and ended up having my endometriosis taken out. The surgical team were amazing - I could not fault them at all. My anaesthetists were lovely and reassured me through everything and my surgeon was amazing! However, the general ward staff were awful - some more than others. The general feel was as soon as you were out of theatre they wanted you gone. As I was only 24 and very scared of my first procedure on my own, when I came around from the anaesthetic I was teary and very nauseous/dizzy. I was treated as though I was being dramatic and told that if I didn’t get out of bed in the next 20 minutes that I would be moved to a ward that is to busy for me. As I was still confused from just coming round, I ended up being transferred over to the ambulatory care section in a bay and left. When crying in pain and after I had tried to get myself up so that I could he discharged, it took a nurse over half an hour to respond to my buzzer. Whilst I understood that there are other patients much worse, I had hurt my stomach trying to get up as they requested and went really light headed and got stuck. Luckily, my sister was there to help me. By the time I had sat in the chair and the nurse finally came, I was refused a drink as the ward was too busy (again I fully understood this however i was so dizzy from the anaesthetic and was told that my heart rate was high). Overall, as a young patient who underwent what they deem to be a ‘minor surgery’, I was in alot of pain and didn’t feel as though I received a decent level of care from the staff on shift. I was later sent home without pain medication and not told much at all about self care over the next few days. Everyone deserves kindness and sympathy, especially when coming round from an operation, do better.
Visited Gynaecology on January 2024
Review titled Burnley General Teaching Hospital
Replied on 05 February 2024
Thank you for taking the time to share your feedback on the NHS Website. We are sorry your admission to the Gynaecology department was not a positive one, and the Matron Gynaecology and Breast Care is grateful for alerting us to your experience. Please be assured that concerns such as yours are rare, however, we are always keen to learn if patients have not received care they should expect. The Matron Gynaecology and Breast Care would like the opportunity to speak to individuals involved and therefore ask if you could contact our patient experience team to advise of further details including the date of your admission. If you would like to provide your contact details and further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again thank you for sharing your feedback. Kind regards Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust