Burnley General Teaching Hospital
Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Non existent care
by Anonymous - Posted on 22 May 2024
Failures to call patients back when leaving a message for rheumatology nurses, lack of care or consultation when on biologics. No consultation or discussion regarding drug changing. No physio, no appointment at the 3 month mark, appointments cancelled, shocking lack of care, as a patient I should be involved in my care and given choices and consent. To not return calls when several messages have been left and I am showing worrying signs of illness again and again and need answers or discuss, shows a lack of care and dismissed the times I have spoken to one nurse bar Steph who show compassion and amazing understanding however I am appalled by the lack of care from everyone else I have dealt with, don’t feel informed or supported and all of this is having an effect on my stress. Anxiety and mental health, I have lost total faith in the service from this department, even my GP can’t get hold of anyone, your service or lack of it makes people worse, and your complaints are rising as you are failing to offer any care never mind excellence, you not calling people back is putting a further strain on GP’s who are not qualified to deal with these conditions/patients and also on A & E departments, there is no excuse to not provide the care you promise, leaving people on dangerous scary medication to find there own way, it’s going to end in deaths or suicide, you should be informing and monitoring patients and calling them back when they have concerns, not ignoring messages left, I wouldn’t recommend east Lancs Burnley/blackburn at all for rheumatology care as it stands right now as it’s a shambles, you’ve failed me so far.
Visited Rheumatology on April 2024
Review titled Burnley General Teaching Hospital
Replied on 24 May 2024
Thank you for taking the time to share your experience on NHS Website about your issues in the Rheumatology service. I am extremely sorry to hear of your recent experience and have fed your comments back to the Directorate Lead Integrated MSK, Pain and Rheumatology Service and they have provided the following response: We are very sorry that you have had a poor experience with the Rheumatology Service at East Lancashire Hospitals Trust. We aim to provide the very best care and support for all of our patients, carers and families and when we fall short we want to understand why and work with our patients to identify any lessons learned and put plans in place to ensure the standards of care are improved and maintained. As you have posted your comments anonymously, it is not possible to conduct a thorough investigation into your specific concerns. We would therefore encourage you to contact the Patient Experience Team and share your details so that this matter can be followed up with a named investigator from the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Alan Dewhurst - Posted on 15 March 2024
I came in for a urology procedure on Monday 04 March 2024, not a very comfortable procedure but the nurses and doctor made me so relaxed and I felt has comfortable as I could have. They all explained everything what they were doing, I couldn’t have had a better team looking after me. Thank you so much for your love and kindness. x
Visited Urology on March 2024
Review titled Burnley General Teaching Hospital
Replied on 15 March 2024
Dear Alan, Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Teaching Hospital during your recent attendance for a urology procedure. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Beautiful kind people.
Rated 5 stars out of 5
by Alan Dewhurst - Posted on 15 March 2024
I’ve just been into the Endoscopy Department for a Colonoscopy procedure and the staff in there were so kind and thoughtful, from start to the finish a nurse looked after me. She took me into a room where they were doing the procedure, also in the room was another nurse and a Doctor. I couldn’t have asked for a more professional team, I was so relaxed even though it wasn’t a nice procedure, they made me very comfortable and relaxed. God Bless the NHS.
Visited Diagnostic Endoscopy on March 2024
Review titled Burnley General Teaching Hospital
Replied on 15 March 2024
Dear Alan, Many thanks for your positive feedback regarding the care and treatment you received at Burnley General Teaching Hospital following your recent visit to the Endoscopy Department for a Colonoscopy. What a lovely review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this and it is a pleasure to pass on to staff within the department. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Diagnostic Laparoscopy +\- Treatment
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
I recently underwent a diagnostic laparoscopy surgery and ended up having my endometriosis taken out. The surgical team were amazing - I could not fault them at all. My anaesthetists were lovely and reassured me through everything and my surgeon was amazing! However, the general ward staff were awful - some more than others. The general feel was as soon as you were out of theatre they wanted you gone. As I was only 24 and very scared of my first procedure on my own, when I came around from the anaesthetic I was teary and very nauseous/dizzy. I was treated as though I was being dramatic and told that if I didn’t get out of bed in the next 20 minutes that I would be moved to a ward that is to busy for me. As I was still confused from just coming round, I ended up being transferred over to the ambulatory care section in a bay and left. When crying in pain and after I had tried to get myself up so that I could he discharged, it took a nurse over half an hour to respond to my buzzer. Whilst I understood that there are other patients much worse, I had hurt my stomach trying to get up as they requested and went really light headed and got stuck. Luckily, my sister was there to help me. By the time I had sat in the chair and the nurse finally came, I was refused a drink as the ward was too busy (again I fully understood this however i was so dizzy from the anaesthetic and was told that my heart rate was high). Overall, as a young patient who underwent what they deem to be a ‘minor surgery’, I was in alot of pain and didn’t feel as though I received a decent level of care from the staff on shift. I was later sent home without pain medication and not told much at all about self care over the next few days. Everyone deserves kindness and sympathy, especially when coming round from an operation, do better.
Visited Gynaecology on January 2024
Review titled Burnley General Teaching Hospital
Replied on 05 February 2024
Thank you for taking the time to share your feedback on the NHS Website. We are sorry your admission to the Gynaecology department was not a positive one, and the Matron Gynaecology and Breast Care is grateful for alerting us to your experience. Please be assured that concerns such as yours are rare, however, we are always keen to learn if patients have not received care they should expect. The Matron Gynaecology and Breast Care would like the opportunity to speak to individuals involved and therefore ask if you could contact our patient experience team to advise of further details including the date of your admission. If you would like to provide your contact details and further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again thank you for sharing your feedback. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great Service
Rated 5 stars out of 5
by Lisa - Posted on 08 December 2023
Visited Urgent Care department and was so impressed with the booking in process, it was fast and straightforward. The staff were so lovely and professional.
Visited Don't know on December 2023
Review titled Burnley General Teaching Hospital
Replied on 08 December 2023
Dear Lisa, Many thanks for your positive feedback regarding the staff at the Urgent Care Centre at Burnley General Teaching Hospital. What a lovely review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
The Ophthalmology department staff at BGH were so attentive and caring. I have had two eye surgeries with them this year and both times I felt comfortable. Despite waiting hours during consultation and admission prep, all the staff members, especially the nurses, were really understanding. Post surgery they also explained what to do and gave clear instructions. My second visit was amazing but hopefully it will be the last!
Visited Ophthalmology on December 2023
Review titled Burnley General Teaching Hospital
Replied on 04 December 2023
Dear Patient Many thanks for your positive feedback regarding the staff in the Ophthalmology Department at Burnley General Hospital. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Still no appointment
Rated 2 stars out of 5
by Gemma - Posted on 09 March 2024
I visited the opthalmology dept in May and was told I would have a follow up in September. After repeatedly chasing up appointments I got one for November which was then cancelled a week before, I was told I would be giving anew appointment but have heard nothing since.
Visited Ophthalmology on November 2023
Review titled Burnley General Teaching Hospital
Replied on 13 March 2024
Dear Gemma, Thank you for taking the time to share your feedback regarding your Ophthalmology appointments. I am sorry to hear that your appointments have been cancelled and that you haven’t been given any information as to why this has happened or received a new appointment. If you would like to get in touch with us directly we can arrange for this to be looked into for you. You can contact the Patient Experience Team at patientexperience@elht.nhs.uk or the Customer Relations Team on Tel 01254 733700 or email complaints@elht.nhs.uk and they can arrange for your concerns to be investigated. Many thanks again for taking the time to provide your feedback. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Still waiting
Rated 3 stars out of 5
by Pauline - Posted on 10 March 2024
Had a 24 hour heart monitor end October 2023, 5 months later and still waiting for the result. Its to be hoped there's nothing wrong!
Visited Cardiology on November 2023
Review titled Burnley General Teaching Hospital
Replied on 11 March 2024
Dear Pauline, Thank you for taking the time to share your feedback on the NHS Website regarding your visit to the Cardiology Department at Burnley Geneal Teaching Hospital for a 24 hour heart monitor. I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for the department so it can be shared with the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again thank you for sharing your feedback. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled I was kept informed of what was happening
by Westie11 - Posted on 10 October 2023
I had to go for a colonoscopy at Burnley General Hospital for the first time and course was feeling apprehensive.. No need to take notice of the comments made about Hospital care as I was treated with kindness, respect and thoughtfulness. All through the procedure I was kept informed of what was happening and constantly asked if I was alright...the staff could not have been better. Over the last few years my experiences of the NHS have been nothing but positive and not as often portrayed in the press.
Visited October 2023
Provided by Care opinion
Review titled Burnley General Teaching Hospital
Replied on 11 October 2023
Many thanks for your positive feedback regarding your visit to Burnley General Hospital for a colonoscopy. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
Provided by Care opinion
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Review titled Urgent eye what a joke
Rated 2 stars out of 5
by Kenneth Marsden - Posted on 14 October 2023
Been visiting opthamology for the last 7 months due to my partners ongoing eye problem, visited on the 11th October 2023 where she had a bandage lens fitted, on Saturday morning had to visit our optician, who diagnosed that the lens had split, he then typed out a referral to the eye department on producing the letter we were told you cannot be seen without an appointment and we couldn't have an appointment because the list was full. After some exchange of words we got an appointment for Sunday. My point is why is there a clinic called urgent eye clinic when no one will see you, we also asked if we went to urgent care and got a referral would they see us then, the answer was no. So what is the point of this place full of little tin gods stopping you seeing a professional person, should be shut down.
Visited Ophthalmology on October 2023
Review titled Burnley General Teaching Hospital
Replied on 16 October 2023
Dear Kenneth, Thank you for taking the time to share your feedback on NHS Website in respect of your recent Ophthalmology experience at Burnley General Teaching Hospital. I am very sorry to hear of your recent experience and understand that the Ophthalmology Manager has spoken with you to explain that the Urgent Eye Clinic is an appointment-only service and the Dr had reviewed the referral and ascertained it was OK to see the following day. Apologies were also given for how the HCA had spoken to you and assurance was provided that the HCA would receive feedback. If you would like to provide further information about your experience you can contact the Patient Experience team at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Kind regards, Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust