Burnley General Teaching Hospital
Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Lisa - Posted on 08 December 2023
Visited Urgent Care department and was so impressed with the booking in process, it was fast and straightforward. The staff were so lovely and professional.
Visited Don't know on December 2023
Review titled Burnley General Teaching Hospital
Replied on 08 December 2023
Dear Lisa, Many thanks for your positive feedback regarding the staff at the Urgent Care Centre at Burnley General Teaching Hospital. What a lovely review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
The Ophthalmology department staff at BGH were so attentive and caring. I have had two eye surgeries with them this year and both times I felt comfortable. Despite waiting hours during consultation and admission prep, all the staff members, especially the nurses, were really understanding. Post surgery they also explained what to do and gave clear instructions. My second visit was amazing but hopefully it will be the last!
Visited Ophthalmology on December 2023
Review titled Burnley General Teaching Hospital
Replied on 04 December 2023
Dear Patient Many thanks for your positive feedback regarding the staff in the Ophthalmology Department at Burnley General Hospital. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Still no appointment
Rated 2 stars out of 5
by Gemma - Posted on 09 March 2024
I visited the opthalmology dept in May and was told I would have a follow up in September. After repeatedly chasing up appointments I got one for November which was then cancelled a week before, I was told I would be giving anew appointment but have heard nothing since.
Visited Ophthalmology on November 2023
Review titled Burnley General Teaching Hospital
Replied on 13 March 2024
Dear Gemma, Thank you for taking the time to share your feedback regarding your Ophthalmology appointments. I am sorry to hear that your appointments have been cancelled and that you haven’t been given any information as to why this has happened or received a new appointment. If you would like to get in touch with us directly we can arrange for this to be looked into for you. You can contact the Patient Experience Team at patientexperience@elht.nhs.uk or the Customer Relations Team on Tel 01254 733700 or email complaints@elht.nhs.uk and they can arrange for your concerns to be investigated. Many thanks again for taking the time to provide your feedback. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Still waiting
Rated 3 stars out of 5
by Pauline - Posted on 10 March 2024
Had a 24 hour heart monitor end October 2023, 5 months later and still waiting for the result. Its to be hoped there's nothing wrong!
Visited Cardiology on November 2023
Review titled Burnley General Teaching Hospital
Replied on 11 March 2024
Dear Pauline, Thank you for taking the time to share your feedback on the NHS Website regarding your visit to the Cardiology Department at Burnley Geneal Teaching Hospital for a 24 hour heart monitor. I am very sorry to hear of your concerns and I have fed your comments back to the senior staff for the department so it can be shared with the team. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again thank you for sharing your feedback. Kind regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled I was kept informed of what was happening
by Westie11 - Posted on 10 October 2023
I had to go for a colonoscopy at Burnley General Hospital for the first time and course was feeling apprehensive.. No need to take notice of the comments made about Hospital care as I was treated with kindness, respect and thoughtfulness. All through the procedure I was kept informed of what was happening and constantly asked if I was alright...the staff could not have been better. Over the last few years my experiences of the NHS have been nothing but positive and not as often portrayed in the press.
Visited October 2023
Provided by Care opinion
Review titled Burnley General Teaching Hospital
Replied on 11 October 2023
Many thanks for your positive feedback regarding your visit to Burnley General Hospital for a colonoscopy. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
Provided by Care opinion
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Review titled Urgent eye what a joke
Rated 2 stars out of 5
by Kenneth Marsden - Posted on 14 October 2023
Been visiting opthamology for the last 7 months due to my partners ongoing eye problem, visited on the 11th October 2023 where she had a bandage lens fitted, on Saturday morning had to visit our optician, who diagnosed that the lens had split, he then typed out a referral to the eye department on producing the letter we were told you cannot be seen without an appointment and we couldn't have an appointment because the list was full. After some exchange of words we got an appointment for Sunday. My point is why is there a clinic called urgent eye clinic when no one will see you, we also asked if we went to urgent care and got a referral would they see us then, the answer was no. So what is the point of this place full of little tin gods stopping you seeing a professional person, should be shut down.
Visited Ophthalmology on October 2023
Review titled Burnley General Teaching Hospital
Replied on 16 October 2023
Dear Kenneth, Thank you for taking the time to share your feedback on NHS Website in respect of your recent Ophthalmology experience at Burnley General Teaching Hospital. I am very sorry to hear of your recent experience and understand that the Ophthalmology Manager has spoken with you to explain that the Urgent Eye Clinic is an appointment-only service and the Dr had reviewed the referral and ascertained it was OK to see the following day. Apologies were also given for how the HCA had spoken to you and assurance was provided that the HCA would receive feedback. If you would like to provide further information about your experience you can contact the Patient Experience team at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Kind regards, Sarah Ridehalgh Patient Experience Facilitator
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Review titled burnley is a brilliant hospital kind and caring
Rated 5 stars out of 5
by Jimmy - Posted on 05 August 2023
went to burnley hospital had polyps removed on 04/08/2023 and everyone from the cleaners and domestics and receptionists nurses doctors consultants were so helpfull and kind and caring and from my arrival and first seeing the receptionists it was only 5 mins later that a nurse took me to the endoscomy ward she was so kind and helpfull she answered all my questions to perfection giving me so much useful information I told her I did not want any pain relief or sedation she said if I wanted or needed any pain relief or gas and air I could still have it in case I changed my mind, then when I was in theatre she sat by me and held my hand and she kept me so reassured and feeling safe asking if I was OK then the doctor who performed the endoscopy was so brilliant I never asked for or needed any pain relief or sedation or gas and air because I was never in pain and the only discomfort was when he put c02 in its like feeling bloated and feeling like you need to pass wind I think the c02 is so he has more room to take out the polyps and see everything more clear, and as I watched everything he was doing on the big tv monitor it took my mind of any discomfort and it helped the time go by so quickly then after I was took to the ward and given a nice cup of tea and a nice sandwich then another kind nurse told me everything I needed to know and about things like how there could be blood leaking for a while from the procedure but if there is a lot like half a cup full I would need to ring some contact numbers and she gave me even more really good advice as well, so anyone having any doubts about having any polyps removed please go to burnley hospital you will be treated like a friend rather than just a number I am 71 years old and been to many hospitals like preston royal and chorley but burnley is by far the the best by a country mile so thank you burnley hospital for really caring about my feelings of trepidation and making me feel safe and treating me like a friend may God bless you all for the wonderful kindness and service you gave to me I wish you all good health and happiness in your precious lives for the years ahead kind regards jimmy
Visited Diagnostic Endoscopy on August 2023
Review titled Burnley General Teaching Hospital
Replied on 07 August 2023
Dear Jimmy What a wonderful review for the staff working in the Endoscopy Department at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled I’ve got nothing but praise for all of you
by violetrw79 - Posted on 08 August 2023
Had a cataract at the end of July Congratulations to the whole team Smiley, reassuring, not at all patronising Well done I’ve got nothing but praise for all of you Regards
Visited August 2023
Provided by Care opinion
Review titled Burnley General Teaching Hospital
Replied on 08 August 2023
What a wonderful review for the staff working in the Ophthalmology Department at Burnley General Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
Provided by Care opinion
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Review titled Worst practice
Rated 1 star out of 5
by Justyna Walkowiak - Posted on 18 September 2023
I was referred to hospital December last year, had some tests then I was forgotten by hospital. With hepl of my GP I got my appointment in July this Year, but they had strike in hospital that time and my appointment is cancelled. I ended in nowhere, they didn't change my appointment on different day, not getting any answer from hospital, I was waiting for this appointment more than half of Year, they are useless.
Visited Gynaecology on July 2023
Review titled Burnley General Teaching Hospital
Replied on 22 September 2023
Dear Justyna, Thank you for taking the time to share your experience on the NHS Website. I am very sorry to hear of the difficulties you are experiencing. I have fed your comments back to the senior staff for the Gynaecology department. The Matron for Gynaecology is sorry you are having to wait such a long time for your appointments, please be reassured you have not been forgotten. We have been experiencing considerable waiting times due to a backlog of patients but will endeavor to see you as soon as possible. The booking teams will contact you in due course. Should you wish to discuss this further, please do not hesitate to contact me via the main hospital number, 01282 425071. Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on Tel: 01254 733700 or email: complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great patient care
Rated 5 stars out of 5
by Carole Lawson - Posted on 10 June 2023
I recently had a TKR at this hospital, and cannot thank the wonderful staff on ward 15 enough for their exceptional care during my stay, they all worked really hard, but were all so lovely and caring, and I can't thank them all enough for the way I was looked after . So thank you all ,you were all wonderful Carole x
Visited Orthopaedics on June 2023
Review titled Burnley General Teaching Hospital
Replied on 12 June 2023
Dear Carole What a wonderful review for the staff working on Ward 15 at Burnley General Teaching Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust