Burnley General Teaching Hospital
Burnley General Hospital, Casterton Avenue/Briercliffe Road, Burnley, BB10 2PQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Burnley General Teaching Hospital.
Reviews
-
Review titled Incredible Team
Rated 5 stars out of 5
by Arriane Preston - Posted on 29 August 2022
I visited for Endoscopy/ Colonoscopy, I was incredibly anxious but the team were fantastic from arriving through to departure. Everything was explained thoroughly to me, and they were immediately on top of any discomfort I experienced. Thank you to everyone there, you helped so much to lessen the anxiety and fear I had.
Visited Diagnostic Endoscopy on August 2022
Review titled Burnley General Teaching Hospital
Replied on 30 August 2022
Many thanks for your lovely feedback regarding your recent visit to the Endoscopy Department at Burnley General Teaching Hospital for a colonoscopy. Our staff always strive to deliver, safe, personal and effective care so it is wonderful to receive such a positive review regarding the care and attention you received. I will ensure that your comments are brought to the attention of the staff in the Endoscopy Department. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Many thanks for taking the time to share your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
-
Review titled Assessment Clinic breast screening recall
Rated 5 stars out of 5
by Nadine Parrington - Posted on 31 August 2022
I had a breast scan at Blackburn and was recalled for further investigation..panic stations..I've been to assessment clinic today 31 August, excellent service from start to a successful finish, all my questioned were answered, all staff were lovely, job well done. Big thank you to all.
Visited Breast cancer services on August 2022
Review titled Burnley General Teaching Hospital
Replied on 02 September 2022
What a wonderful review for the staff working in the Breast Screening and Clinic at Burnley General Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
-
Review titled Wonderful, efficient staff
Rated 5 stars out of 5
by Esther Womack - Posted on 23 August 2022
I went to Burnley Urgent Care unit after my GP was unable to see me when I was extremely unwell with a urinary tract infection. I was met at reception by a friendly member of staff who helped me to get signed in on the ipad and I was then signed in by the receptionist. Wait time was up to 3 hours but I was seen within the hour by a nurse who was so empathetic and helpful, she took my temperature and blood pressure and her colleague provided me with some paracetamol. I felt really at ease and it was so nice to have someone so understanding checking me in. I then gave a urine sample and waited for an appointment which was made for me within 20mins of my seeing the nurse. The nurse practitioner came to get me for my appointment and she was absolutely brilliant. She was really friendly and clear with her instructions and she examined my stomach and back. I felt really comfortable with her and she prescribed me some antibiotics as well as giving me useful advice about pain relief and next steps. I was really impressed with her professionalism and her friendly manner. I then was sent to the pharmacy who only took 10minutes to get my prescription ready and was free to go. I think the staff on the urgent care unit are doing a fantastic job, working under pressure as there were many people there waiting to be seen. I haven't been to Burnley hospital before but I would recommend it without reserve. Thank you so much for helping me when I was in so much pain and for making me feel comfortable and at ease while you did.
Visited Don't know on August 2022
Review titled Burnley General Teaching Hospital
Replied on 24 August 2022
What a wonderful review for the staff in the Urgent Care Centre at Burnley General Teaching Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
-
Review titled Ward 15 Awful!
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2022
My father is 87 y.o. and we have been ringing ward 15 for 35 minutes to find out how he is. No one can be bothered to answer the phone
Visited General Surgery on August 2022
Review titled Burnley General Teaching Hospital
Replied on 15 August 2022
Thank you for taking the time to share your feedback and raise your concerns on NHS Website. I am very sorry to hear of the difficulties you have experienced in trying to get through to Ward 15 at Burnley General Teaching Hospital. We sincerely apologise that this has happened and your comments have been shared with senior staff. The Ward Manager has reviewed your feedback and is very sorry this has been your experience on this occasion. We have a dedicated ward clerk Mon-Fri between 07:30 and approx 15:00 to answer the phone. Outside of these times, the ward staff do their best to answer, unfortunately, the needs of the patients on the ward come first. If staff were busy with patient care or medication rounds, this will be their first priority, which I am sure you will appreciate. Thank you for your feedback and we will try to do better where we can. You can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Once again please accept our apologies for your experience and the inconvenience it has caused. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
-
Review titled Colonoscopy
Rated 5 stars out of 5
by Loraine Thorpe - Posted on 01 July 2022
As an extremely nervous patient I was dreading this appointment for my colonoscopy,but from reception,nurses ,consultant all made me feel at ease . The procedure went well and I had nothing to worry about .Thank you to all for your outstanding care .
Visited Diagnostic Endoscopy on July 2022
Review titled Burnley General Teaching Hospital
Replied on 04 July 2022
What a wonderful review for the staff in the Endoscopy Department at Burnley General Teaching Hospital following your recent visit for a colonoscopy. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust