Calderdale Royal Hospital
Salterhebble, Halifax, West Yorkshire, HX3 0PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Calderdale Royal Hospital.
Reviews
-
Review titled Incompetence
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Original appt was on 27 Feb which was changed to 20 Feb. Arrived for appointment on time. Having waited for 45 minutes past the appointment time I spoke to the receptionist who then went in to consultation room. She returned to tell me 'the machine has broken' and I would have to come back, the next appointment being in March. Why did it take 45 minutes to let me know the machine was broken? Why should I have to wait until March after the original appointment had already been changed? Frankly, I don't believe what I was told, utter shambles
Visited Cardiology on February 2023
Calderdale Royal Hospital has not yet replied.
-
Review titled First class
Rated 5 stars out of 5
by Denise Morrill - Posted on 04 February 2023
From arriving at A&E after an accident with a horse, the care and service I received was wonderful. Staff were kind, caring and I was extremely well looked after. A young doctor even found time to make myself and my husband a cup of tea while we were awaiting CT scan results. Thankyou all concerned
Visited Accident and emergency services on January 2023
Calderdale Royal Hospital has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by David Hancock - Posted on 04 December 2022
I have attended the hospital for diagnostic scans recently on several occasions and the service and staff have been helpful and professional every time. The sunday scan service is a great idea. Keep up the good work.
Visited Diagnostic Imaging on December 2022
Calderdale Royal Hospital has not yet replied.
-
Review titled Appalling Customer Service
Rated 1 star out of 5
by A Patient - Posted on 07 December 2022
I had an outpatient appointment here for the first time. My experience with both the General Reception and Radiography Reception staff left a lot to be desired. Surly, curt, unhelpful would be the words that spring to mind. Ignored me when I stood at the desk, wouldn’t make eye contact, told me to move away as ‘I have confidential information on my desk here’. Finally gave vague directions to where I needed to be. Totally could not be bothered and talked to me as if I was an inconvenience. Really, these staff need some serious training in how to engage with customers. Please don’t blame understaffing/underfunding. I work in 999 services, we don’t treat people like that despite being under the same pressures. Serious failure of management going on here.
Visited Don't know on December 2022
Calderdale Royal Hospital has not yet replied.
-
Review titled Absolutely wonderful… Thank you
Rated 5 stars out of 5
by Sally Clarke - Posted on 16 December 2022
I wasn’t looking forward to going back to Calderdale Royal, but I was so deaf and feeling totally miserable. I saw a lovely doctor In ENT and he was wonderful, even working through his lunch to get me sorted, so I could have a good Christmas. I was sent because I am deaf but it had got a lot worse, my doctors refused to do anything as I had a baha … this resulted in me turning up with fully blocked ears that had to be cleaned before I could have a hearing test! The Doctor also pulled this out of the bag going above and beyond! The nurse who saw me (at the minute squeezing me in) was also amazing she cleared so much wax from my ears I could have made candles with it! I would like to thank the doctor, the nurse who saw me with no appointment as well as the student nurse who had the horrid task of looking down my wax encrusted canals! ( good luck with the graduation in May) I have lived in Halifax for most of my life but moved away and recently moved back up north… I had fallen off the Halifax list and was in tears needing help…the GP refused to do anything saying see the Pharmacist! At Calderdale Royal ENT … these guys pulled out all the stops! I was scared, uncomfortable and really not looking forward to this appointment as back when I was a child going to appointments like this weren’t nice and I had sore ears for weeks after. But everyone who dealt with me today was super gentle, caring and explained everything throughly making sure of my understanding all the way through the appointment. Absolutely fabulous thank you so much, you have no idea what this has meant to me and how much things have changed already… I am looking forward to the future and a hearing device upgrade! Thanks again … have an absolutely fabulous Christmas.
Visited Ear, Nose & Throat on December 2022
Calderdale Royal Hospital has not yet replied.
-
Review titled Fantastic, caring professionals
Rated 5 stars out of 5
by Kathleen Wilson - Posted on 23 February 2023
My husband Danny was admitted on 31st December until 23rd February (nearly 8 weeks) He had sepsis, pneumonia & multiple organ failure!! The care & attention from the doctors & nurses has been outstanding!! They really do perform miracles. The wilson family will never forget.
Visited Intensive Care on December 2022
Calderdale Royal Hospital has not yet replied.
Information supplied by Calderdale and Huddersfield NHS Foundation Trust