Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Treated with great respect and kindest
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
Like anyone I was nervous about having a hip replacement . From the moment I arrived I was cared for so well . Every person I met looked after me , they worked as a team . My surgeon was kind , very positive , I completely trusted him to do the surgery. He visited me 4 times on the ward until I went home after 2 nights on ward 9 . The ward was spotless , all the staff were lovely
Visited Orthopaedics on July 2024
Castle Hill Hospital has not yet replied.
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Review titled Brilliant team
Rated 5 stars out of 5
by Neil - Posted on 27 June 2024
The dental team where brilliant today 27/06/2024 they made me feel comfortable and in the hands of professional people I had to have some roots removed but they removed them with ease and no pain
Visited Dentistry and Orthodontics on June 2024
Castle Hill Hospital has not yet replied.
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Review titled Great service and politeness.
Rated 5 stars out of 5
by Michael girbow - Posted on 14 June 2024
Thank you to the consultant I saw recently, what a lovely chap so polite helpful caring , really reassured me regards my condition so knowledgeable and was easy to understand in his diagnosis 👍😊 I must also mention the volunteer lady sue who helped us by taking me to the department we needed having gone in the wrong entrance such a lovely lady thank you 👍😊 also reception at the department very welcoming and polite 👍😊 , to all the staff within the NHS thank you for everything you do take care stay safe.
Visited Neurology on June 2024
Castle Hill Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Pat Galway - Posted on 12 July 2024
Fantastic I was rushed from Scarborough with a heart attack within one hour of arriving I was on the ward having a cup of tea, stent fitted feeling great, everyone was excellent can’t thank everyone enough Thx Again P Galway
Visited Cardiology on June 2024
Castle Hill Hospital has not yet replied.
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Review titled Efficient professional & caring staff
Rated 5 stars out of 5
by Leah H. - Posted on 16 May 2024
A huge thank you from me for my experience today at the Breast care Clinic at Castle Hill. Everything about it - the communication, the 6 different clinical staff, the administrative staff, the organisation of the service was first class. I’ve had plenty of experiences within the NHS that I wouldn’t describe this way but today was a great example of how it should work. So grateful to the employees who struck the balance between kind and patient but efficient and focussed so well. Not easy! Witnessing an experienced radiographer coaching and supporting a colleague learning on the job was a real privilege. I also bore witness to clinical staff dealing generously with stressed, agitated patients; handling non-English speaking patients kindly and effectively. Really impressive. The efficiency of the system and the well oiled machine (I.e. the well trained, professional staff) that implement it was great. Thanks again. Super grateful to be a beneficiary of NHS at its best today.
Visited Breast cancer services on May 2024
Castle Hill Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by John Billinghurst - Posted on 06 May 2024
I cannot praise highly enough the staff at the Urology Department. No delay in being seen and made comfortable, the nursing staff could not do enough, their kindness and patience in easing my worries cannot be praised enough. The nurse who dealt with me despite obvious pressures on her time was outstanding, a credit to the NHS. The time and trouble she took in explaining my aftercare was most reassuring. I wish it were allowed for me to mention her name as she deserves to have her service recognised. Not the first experience sadly I have had at Castle Hill but each time I have been so impressed at the quality of the service.
Visited Urology on May 2024
Castle Hill Hospital has not yet replied.
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Review titled Unsupported
Rated 1 star out of 5
by Ruby - Posted on 04 May 2024
I have found the aftercare from breast cancer lacking and insensitive. I have been left with radiotherapy damage, after breast conserving surgery and radiotherapy. More information needs to be given to patients with small breast cancers on the long term effects of radiotherapy. Not just to be handed a leaflet. Discussions between oncologist and consultant s need to be better explained so patients can make a better informed choice to treatments. I found the whole experience lacking in this area. I felt I had no choices with my treatments. People need to be treated in an individual manner not made to feel like they are on a conveyer belt. They need to feel supported, before during and after treatment. Unfortunately I have felt none of this. I have had a small cancer yes, and it’s treated, yes, but I still have the same feelings worries and concerns of someone with a different diagnosis. I feel dismissed, not listened to and silenced, this is not a nice way to feel. Where is the support?
Visited Breast cancer services on May 2024
Castle Hill Hospital has not yet replied.
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Review titled Great ward.
Rated 5 stars out of 5
by John D. - Posted on 14 April 2024
Just a thankyou to the crew at the urology day ward who did my cystoscopy on a Sunday. I was in and out in a flash and back home before I knew it even though it looked busy. Thanks.
Visited Urology on April 2024
Castle Hill Hospital has not yet replied.
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Review titled Great service and lovely staff
Rated 5 stars out of 5
by Lily Harding - Posted on 11 February 2024
The lady who fitted my catheter yesterday was extremely nice . I nearly fainted twice . Once during the catheter ,and once while I was waiting to go in to have the CT scan done. She was very lovely made conversation. A very beautiful woman. Made sure I was okay and rushed to my aid when I needed it. I can't express how caring she was. Please pass this message onto her and say how thankful I was 😊
Visited Don't know on February 2024
Castle Hill Hospital has not yet replied.
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Review titled blue badge parking
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
trying on line for parking permit is a joke .not every one is a computer expert you must make this service easier.
Visited Don't know on January 2024
Castle Hill Hospital has not yet replied.
Information supplied by Hull University Teaching Hospitals NHS Trust