Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
Volunteers made navigating the hospital easy, staff were very caring and compassionate and made sure I was comfortable while waiting. Satisfied with the medical evaluations, advice and care I was given.
Visited Urology on December 2022
Review titled Castle Hill Hospital
Replied on 09 January 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Patient Experience Team, Volunteer Manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by Lisa Kinch - Posted on 17 November 2022
I visited your department today and have to say how lovely the doctor and nurse was that I saw. Really calm very professional and explained everything in detail to keep me calm. I have to admit I was a little worried before hand but they both made me feel very calm. Excellent care from excellent staff .
Visited Ear, Nose & Throat on November 2022
Review titled Castle Hill Hospital
Replied on 24 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff who looked after you so well and would welcome details of the department/team you went to see, to enable us to do this. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Susan - Posted on 08 November 2022
I was admitted to ward 5 day ward for angiogram at the cardiology department. I was well looked after from when I arrived to when I was discharged. All the nursing staff and doctors were very plesant polite and made me feel at ease. I would give them more than 5stars thank you so much for caring and taking care of me.
Visited Cardiothoracic surgery on November 2022
Review titled Castle Hill Hospital
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the team in the cardiology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Alan Coles - Posted on 01 November 2022
Came in for removal of bowel polyps. Throughout the staff in attendance treated me with the utmost care and attention. The polyps removal was accomplished with great patience and without any discomfort to myself.
Visited General Surgery on November 2022
Review titled Castle Hill Hospital
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the department at Castle Hill Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic Care
Rated 5 stars out of 5
by Gary Dean - Posted on 17 November 2022
The Dean family would like to extend their eternal gratitude for the unbelievable compassionate care and treatment our Mum received during her final days on the Oncology ward. They all went above and beyond when providing us with the support we needed at this time. We wouldn't have any reservations in recommending this hospital and the oncology ward when in need of end of life care.
Visited Oncology - Clinical on November 2022
Review titled Castle Hill Hospital
Replied on 24 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. Our deepest condolences to you and your family for the loss of your mum but we will ensure your kind comments are shared with the oncology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: * Telephone: (01482) 623065 * Email: hyp-tr.pals.mailbox@nhs.net * Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent department
Rated 5 stars out of 5
by J Taylor - Posted on 29 November 2022
Had outpatient appointment in Ear Nose and Throat today. Every member of staff was kind, helpful and professional. I had tests and saw the consultant who took the time to listen to me, was really knowledgeable, helpful and reassuring. They all made me feel like I mattered and I had total confidence in their professionalism. Spotlessly clean waiting and treatment rooms.
Visited Ear, Nose & Throat on November 2022
Review titled Castle Hill Hospital
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the ENT Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS), who can be contacted by: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net, or • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Today i had to take my mum (86) to the Audiology dept at Castle Hill for a hearing test, due to a recent ear infection she was worried about having the test, she needn't have been, the Audiologist was attentive, gave her lots of time, reassured her and was very gentle making the casts for her new hearing aids, she also did a temporary repair on her existing hearing aid and fully explained how her new hearing aids will help her when she gets them. The Audiologist could not have been more professional, the level of care my mum received can only be described as exemplary, on behalf of my mum, thank you.
Visited Ear, Nose & Throat on November 2022
Review titled Castle Hill Hospital
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the audiology department manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled professional
Rated 5 stars out of 5
by David AKESTER - Posted on 16 November 2022
Turps operation undertaken10/11/22. from registering in to the surgical admission lounge, operation and recovery on ward 15 the best way to describe this whole team is truly professional. i will admit to been apprehensive before going in for the operation but everything was fully explained at each stage and the theme no such thing as a silly question seemed to run throughout. I did read some reviews before going in and just to re-assure dont worry you are in safe hands !
Visited Urology on November 2022
Review titled Castle Hill Hospital
Replied on 24 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the manager of the urology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Radiotherapy Department- First Class
Rated 5 stars out of 5
by Graham Shaw - Posted on 09 November 2022
I completed 4 weeks of Radiotherapy last Monday 7th, and would like to complement the staff. They made what could have been an anxious experience, into a stress free one, with their personal and professional conduct. We hear a lot about the NHS in critical terms nowadays, but I for one cannot praise you enough. Many Thanks
Visited Oncology - Clinical on November 2022
Review titled Castle Hill Hospital
Replied on 15 November 2022
Thank you for taking the time to add your comments to the NHS Choice website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with staff in the oncology department. We hope you remain well. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled The service I get is first class
by Johnny Mustang - Posted on 24 November 2022
Because of my deteriorating hearing, I have used the Audiology Department many times. The service I get is first class, always done in a professional and caring way. I cannot thank them enough for the way they have looked after me over the years. I will always be grateful, and I thank god we have these wonderful people to help us when we need them. Thank you.
Visited November 2022
Provided by Care opinion
Review titled Castle Hill Hospital
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the audiology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust