Castle Hill Hospital
Castle Road, Cottingham, HU16 5JQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Care
Rated 5 stars out of 5
by Gary Dean - Posted on 17 November 2022
The Dean family would like to extend their eternal gratitude for the unbelievable compassionate care and treatment our Mum received during her final days on the Oncology ward. They all went above and beyond when providing us with the support we needed at this time. We wouldn't have any reservations in recommending this hospital and the oncology ward when in need of end of life care.
Visited Oncology - Clinical on November 2022
Review titled Castle Hill Hospital
Replied on 24 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. Our deepest condolences to you and your family for the loss of your mum but we will ensure your kind comments are shared with the oncology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: * Telephone: (01482) 623065 * Email: hyp-tr.pals.mailbox@nhs.net * Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent department
Rated 5 stars out of 5
by J Taylor - Posted on 29 November 2022
Had outpatient appointment in Ear Nose and Throat today. Every member of staff was kind, helpful and professional. I had tests and saw the consultant who took the time to listen to me, was really knowledgeable, helpful and reassuring. They all made me feel like I mattered and I had total confidence in their professionalism. Spotlessly clean waiting and treatment rooms.
Visited Ear, Nose & Throat on November 2022
Review titled Castle Hill Hospital
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the ENT Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS), who can be contacted by: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net, or • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Today i had to take my mum (86) to the Audiology dept at Castle Hill for a hearing test, due to a recent ear infection she was worried about having the test, she needn't have been, the Audiologist was attentive, gave her lots of time, reassured her and was very gentle making the casts for her new hearing aids, she also did a temporary repair on her existing hearing aid and fully explained how her new hearing aids will help her when she gets them. The Audiologist could not have been more professional, the level of care my mum received can only be described as exemplary, on behalf of my mum, thank you.
Visited Ear, Nose & Throat on November 2022
Review titled Castle Hill Hospital
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the audiology department manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled professional
Rated 5 stars out of 5
by David AKESTER - Posted on 16 November 2022
Turps operation undertaken10/11/22. from registering in to the surgical admission lounge, operation and recovery on ward 15 the best way to describe this whole team is truly professional. i will admit to been apprehensive before going in for the operation but everything was fully explained at each stage and the theme no such thing as a silly question seemed to run throughout. I did read some reviews before going in and just to re-assure dont worry you are in safe hands !
Visited Urology on November 2022
Review titled Castle Hill Hospital
Replied on 24 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the manager of the urology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Radiotherapy Department- First Class
Rated 5 stars out of 5
by Graham Shaw - Posted on 09 November 2022
I completed 4 weeks of Radiotherapy last Monday 7th, and would like to complement the staff. They made what could have been an anxious experience, into a stress free one, with their personal and professional conduct. We hear a lot about the NHS in critical terms nowadays, but I for one cannot praise you enough. Many Thanks
Visited Oncology - Clinical on November 2022
Review titled Castle Hill Hospital
Replied on 15 November 2022
Thank you for taking the time to add your comments to the NHS Choice website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with staff in the oncology department. We hope you remain well. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled The service I get is first class
by Johnny Mustang - Posted on 24 November 2022
Because of my deteriorating hearing, I have used the Audiology Department many times. The service I get is first class, always done in a professional and caring way. I cannot thank them enough for the way they have looked after me over the years. I will always be grateful, and I thank god we have these wonderful people to help us when we need them. Thank you.
Visited November 2022
Provided by Care opinion
Review titled Castle Hill Hospital
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the audiology department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic doctors poor after care
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
I attended an Immunology Clinic in which the consultant quickly diagnosed my issues he said he would send a letter to my GP. I am still waiting for this letter and until I get the correct medication I am suffering as usual. The GP informs me I need to speak to the Immunology Department at Castle Hill Hospital. I have tried contacting the hospital them several times but each time the number I am ringing 'clicks' off after no one picks up.
Visited Immunology on October 2022
Review titled Castle Hill Hospital
Replied on 15 November 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in contacting the Immunology Department. We will ensure your comments are shared with the manager of this team to be investigated. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Amazing Care
Rated 5 stars out of 5
by Hazel - Posted on 11 October 2022
I have been under the care of breast services since January 2022 and all I can say is that every member of staff in this department is an angel. The care and attention I have received is second to none with nothing being too much trouble. From screening through to surgery and radiotherapy everyone has had my best interests at heart and I have been made to feel very comfortable and highly valued. At first I was obviously extremely nervous when called back for treatment but I want to say to anyone who finds themselves in the same position that you have absolutely nothing to fear. You will be looked after with professionalism and kindness and will always feel that you’re health and wellbeing are the primary focus of everyone in the department. With very grateful thanks for your continued care and support.
Visited Breast cancer services on October 2022
Review titled Castle Hill Hospital
Replied on 20 October 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the breast care department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Distance and excessive lateness in appointment
Rated 3 stars out of 5
by P . Shillington - Posted on 02 November 2022
Having been attending Grimsby hospital for two partial treatments for Myloma a further treatment was prescribed needing attendance at CH.Around trip for me of100 miles. The first two visits were a total nearly 7 hours waiting. The second visit on the 26 10 2022 finished after the pharmacy had closed which meant a further trip of 100 miles. To pick up the drugs During this visit I enquired about the follow up appointment authorised by the consultant. Despite being 5 days after the authorising the booking office Haemotolgy had no record of the request
Visited Haematology on October 2022
Review titled Castle Hill Hospital
Replied on 09 November 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience at Castle Hill Hospital. We will ensure your comments are shared with the oncology team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic care and service
Rated 5 stars out of 5
by Wesley Beech - Posted on 25 September 2022
Hi, i has here for 2 days. All the staff were very friendly. A credit to the NHS. Made we feel very welcome.
Visited Ear, Nose & Throat on September 2022
Review titled Castle Hill Hospital
Replied on 10 October 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust