Central Middlesex Hospital
Acton Lane, Park Royal, London, NW10 7NSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Five star service
Rated 5 stars out of 5
by Tony - Posted on 18 June 2024
I can’t thank the staff at Central Middlesex Hospital’s Urology Department for their absolutely wonderful care and attention that they gave me. All the staff on Wednesday, June 12, from the receptionist, cleaner, cook to the consultant, anaesthetist, surgeon, nurses in recovery and those covering in Gladstone 4 ward, were all very professional and outstanding in their jobs. I bought one staff nurse a coffee, I wish I could have bought them all coffees. It was also nice to meet the matron who announced the move of Gladstone ward 4 to Gladstone 1. I never got the chance to sleep in the new ward because I was allowed to go home by Thursday afternoon. I had six stones in my bladder and the laser treatment operation for me as a 64-year-old man was quite worrying. Everybody played their part in my hospital journey from start to finish in keeping me as reassured as possible. I just hope I didn’t snore when they put me to sleep. I will never know.
Visited Urology on June 2024
Central Middlesex Hospital has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
During my time at Cm acad The sister on duty and her team were absolutely fantastic. Being needle phobic, all the staff made me feel comfortable and reassured during blood tests and canulation. The pain management after the surgery was top-notch, and the care for the patients was impeccable. I felt relaxed, not stressed, and safe. A huge thank you to the Sister , all the nurses, Hcas, Anaesthetist, Surgeon, porters, cleaners everyone really. I will surely recommend cm to others.
Visited Don't know on June 2024
Central Middlesex Hospital has not yet replied.
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Review titled Phone lines a shamble . No way to book transport
Rated 3 stars out of 5
by Miss L I Lobb - Posted on 14 May 2024
No-one is answering my calls No call backs . No answers to my messages. My appointment is tomorrow. It's now 2.20 pm the day before. I need transport . To biofeedback. No one to book it. So.. It looks like You ! Had better cancel it. !!!
Visited Don't know on May 2024
Central Middlesex Hospital has not yet replied.
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Review titled Extremely long wait more than 5hour
Rated 1 star out of 5
by MDMDS - Posted on 10 May 2024
Just visited the urgent care centre this morning for a fractured leg and the queue to get seen is just unbelievable. From my experience today I think it’s better to go to Northwick Park a&e - it’s probably the same wait but at least a competent medical professional will get you the help you need rather than be sitting in the waiting area for more than 5hours and getting moaned at by the nurse for asking once how much longer.
Visited Urgent Treatment Centre on May 2024
Central Middlesex Hospital has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
Very happy with the treatment.All the staff were excellent. I was kept well informed all the time i was there. Nice and clean .
Visited Endocrinology and Metabolic Medicine on May 2024
Central Middlesex Hospital has not yet replied.
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Review titled The Strange Case of the Disappearing PA ...
Rated 3 stars out of 5
by Anonymous - Posted on 01 May 2024
Central Middlesex hospital have, in the past, been involved with my care, and I have to say, they've been second to none - professional, efficient, clinically brilliant, kind and caring. Recently, however, I have needed to contact the PA to one of the consultants regarding a re-referral, but there seems to have been a glitch in communication: I have been trying, now, for over a month, to elicit a response to a simple question regarding waiting lists, in order to make a decision on treatment, without success. I have emailed several times, and phoned half a dozen times (leaving several messages on their permanently active answerphone requesting a call back) but all to no avail. I'm beginning to wonder if the PA actually exists at all ... I know the departments are busy and overworked; but is a brief, informative response really beyond reasonable?
Visited Gastrointestinal and Liver services on April 2024
Central Middlesex Hospital has not yet replied.
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Review titled Great Client Care
Rated 5 stars out of 5
by Margaret - Posted on 07 April 2024
What a lovely caring person I had at my appointment. She explained each step of the procedure and put me at ease from the offset. She was so encouraging and voiced her approval and encouragement at each step of the procedure. I greatly appreciated this! I left feeling what a lovely person to have been fortunate to have at both appointments
Visited Respiratory Medicine on March 2024
Central Middlesex Hospital has not yet replied.
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Review titled Outpatients appointment team
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
I tried calling the number given on the paperwork today and was position 40 when connected. I eventually got to position 1 and then got a recording asking me to leave a message, which I did. I also done this 2 or 3 weeks ago and am still waiting for a call back.
Visited Respiratory Medicine on February 2024
Central Middlesex Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Mr S M Hussain - Posted on 12 April 2024
Went in for a sigmoidoscopy and was very anxious about the whole process, the receptionist was very welcoming, professional and friendly; this professional friendly conduct was carried further by the nurses who were at the ready to take me in, led me to my own private room and explained everything clearly and gathered all necessary information from me in the first instance, by this point I was feeling much more prepared. Everything was done at a pace, nothing was rushed, nurse was very professional and considerate regularly checking up on me, thanks to this build up the enema was easy to endure. Following this I was given some time to wait for the procedure, continuing the provision of care and service I had so far enjoyed which was not limited to the nurse as one of the senior staff also checked in on me ahead of the procedure. The procedure itself was much easier to endure than I had anticipated, there were some moments of pain I felt unbearable but this did not last long and was made much easier by the 5 member team that supported, reassured and were engaged and acted to my needs every moment. My vitals were constantly monitored and whenever i felt discomfort they stopped to make sure i was ready to continue all the while engaging and encouraging me. I did not need any kind of anaesthesia or medicine to ease the process as the entire team from receptionist to operating team made it very pleasant. To summarize I entered the department feeling very anxious but left very satisfied and relieved. Additionally I must thank this team as in the future I may require a full colonoscopy yet this experience has left me feeling ready, enlightened and prepared for it.
Visited Diagnostic Endoscopy on February 2024
Central Middlesex Hospital has not yet replied.
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Review titled Compassionate and caring staff
Rated 5 stars out of 5
by Laura - Posted on 05 February 2024
I visited for a preop assessment today and everyone from the gentleman who helped in the car park to the staff member who helped me find where I needed to be to the gentleman running my tests was extremely kind and caring.
Visited Don't know on February 2024
Central Middlesex Hospital has not yet replied.
Information supplied by London North West University Healthcare NHS Trust