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Central Middlesex Hospital

Acton Lane, Park Royal, London, NW10 7NS

Contact details and Patient Advice and Liaison Service (PALS)

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Reviews

Displaying 21 to 21 of 21

  1. Review titled Polite, kind and helpful staff.

    Rated 4 stars out of 5

    by Kiran - Posted on 29 March 2023

    Everyone from reception desk to the nurses were really helpful, kind and nice, did not wait too long at all. The only downside was that the second part of assessment was over the phone on a separate appointment. Though I had my mobile with me, Wi-Fi dropped, so the phone did not ring or buzz. Once Wi-Fi picked up again, I missed two calls in the space of a few minutes. I am no tech expert, but I do feel this is why we should have more face to face meetings. I tried ringing the dept at least 10 times in one day, but no answer. Then I rang the help desk at the hospital, they transferred me, no response. Then I was given a direct number, and again no response after being told they arrange there own appointments, I rang and once again no response. My problem has existed for longer than 4/5 years, and I finally get to the moment where I can be fixed, and I feel the NHS has let me down, not the people who saw me and interacted with me, they were lovely. But the system the NHS has right from GP service all the way to the hospitals.

    Visited Anaesthesia services on March 2023

    Report as unsuitable

    Review titled Central Middlesex Hospital

    Replied on 30 March 2023

    Dear Sir/Madam, Thank you for taking the time to leave your feedback. Its lovely to hear your experience with our Trust in general has been positive but its a shame to hear that technical issues may have impacted your care. We are always eager to hear from our patients their experience whether it be positive or negative. Its a great way for our services to learn and grow. Therefore if you are interested we would love to hear more of your experience. Please email us at LNWH-tr.PATIENTEXPERIENCE@nhs.net. Thank you once again for your time. Kind Regards, Emma Calnan - Patient Experience Officer

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    Provided by Care opinion

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