Charing Cross Hospital
Fulham Palace Road, London, W6 8RFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Confusion
Rated 3 stars out of 5
by Anonymous - Posted on 28 October 2023
Following two abnormal ECGs at St. Mary's A & E on 2nd Oct 2023 my results were referred to Cardiology at Hammersmith who advised me to have an Echocardiogram and 24 hr holter. I had an Echo and holter am on 26th Oct 2023 at Charing Cross. Nobody was able to give me any information as to when my results would be available and to whom they would be sent - myself/GP? A technician asked for GP details, which I thought odd as I have been an Imperial/St. Mary's patient for over four years. These results are very important, especially as I'm hoping for surgery in near future.
Visited Cardiology on October 2023
Review titled Charing Cross Hospital
Replied on 30 October 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the the managers.
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Review titled Saved me great amount of travel time and frustration
by Tincatinca - Posted on 10 November 2023
I had a prescription from Charing Cross Urology which to save me a long journey, the doctor, although unsure if it would work, phoned me to see if I could get it anywhere closer to home. We agreed on a pharmacy to try, so the doctor sent that and it seemed to work. All I had to do was to collect from there. On arriving at the pharmacy, without any paperwork for the prescription I explained what had happened to the member of staff on the inward desk ,which raised the eyebrows. However, taking my details they passed them to the pharmacist for a check, as they were unable to find me on the system. After a short wait a pharmacist came forward to ask for more detail. Then after a further wait, again short, the pharmacist advised that they had found the prescription and it would be with me shortly. I cannot thank them enough as this was for treatment of a UTI a few days before my stone operation and saved me great amount of travel time and frustration. What great service.
Visited October 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 13 November 2023
Dear Tincatinca, Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Kind staff at hip X-ray
by rw52sept23 - Posted on 22 September 2023
I don't have a smart phone but I was asked to go to a link about my hip x-ray in Charing Cross. I was treated wonderfully. The nurses were very kind and made me feel very comfortable even giving me a double gown. I normally hate hospitals but this gave me a really calm feeling. Thank them for me.
Visited September 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 26 September 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our Imaging department at Charing Cross Hospital. I will forward your feedback to senior management in Imaging. I am sure that they will be very happy to receive this. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised . My email address is imperial.pals@nhs.net, and if you put it for the attention of John. Again, many thanks for contacting PALS. Kind regards John
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Review titled Great care in Breast services One stop clinic
Rated 5 stars out of 5
by Lou - Posted on 18 August 2023
I went to have an unusual lump in my breast examined after my GP referred me. The One stop clinic was fairly busy but I was seen promptly by the Consulting Dr and her team who explained to process to me. I then had a mammogram with a radiographer and an ultrasound scan with the surgeon. All of the staff who were involved were very professional and helpful and answered my questions clearly. Fortunately the lump was not suspicious and I was discharged the same day. I was impressed by the speed of service and the reassurance which I received from all of the staff involved and would recommend this service to others.
Visited Breast cancer services on August 2023
Review titled Charing Cross Hospital
Replied on 21 August 2023
Imperial College Healthcare NHS Trust wishes to thank you for your feedback regarding your care and treatment received in the One Stop Breast Clinic at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Managers. Thank you for taking the time to post your feedback. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Sarah S - Posted on 21 August 2023
I attended for a vascular procedure and am very thankful to all the team who looked after me. The surgeon, nursing staff and vascular scientist all explained everything so well and ensured I was comfortable throughout. The secretary was also very helpful in the days leading up. A fantastic NHS service.
Visited Vascular surgery on August 2023
Review titled Charing Cross Hospital
Replied on 22 August 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with our Vascular Surgery Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Eye clinic
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
The lady at the eye clinic is a very rude lady She made me feel very uncomfortable Very unprofessional still waiting for my results since last year Some thing is not right with her
Visited Ophthalmology on August 2023
Review titled Charing Cross Hospital
Replied on 17 May 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologies to you for your experience at the Ophthalmology clinic. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the managers.
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Review titled 6th Floor Fantastic
Rated 5 stars out of 5
by Carole Stuart-Mc Ivor - Posted on 03 August 2023
Dear friend admitted to North Ward f oncology. The staff were fantastic; professional patient skilled compassionate & a collective sense of humour. Huge respect. How they keep their temper when patients are incredibly rude & demanding I don’t know. Consultant, doctors, nurses, cleaners, auxiliaries, everyone contributed to gentling what is, by definition, an extremely stressful situation. Thank you all.
Visited Cancer Services on August 2023
Review titled Charing Cross Hospital
Replied on 04 August 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care. Your feedback has been passed on your comments to the relevant service managers. Thank you. We appreciate and value your comments.
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Review titled The pharmacy at Charing Cross is abysmal
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
So poorly run and planned that scheduled cancer patient day in and day out have lengthy waits for their medication - it’s a known problem with seemingly no solution. Those running this pharmacy should be acutely ashamed of themselves.
Visited Pharmacy services on June 2023
Review titled Charing Cross Hospital
Replied on 27 June 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the managers.
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Review titled I really don't know how to get hold of this department
by Fradk68 - Posted on 25 May 2023
I have been waiting to talk to someone from the musculoskeletal department for the last few years now. I had been referred from my GP to this hospital few years ago. They gave me appointment 8 months later to talk to me at specific time but they never actually call me and send me automated message stating that I missed appointment and reschedule it for next 7 months later. Second time same thing happened. Last year I have been waiting literally near my phone and they did same again. I immediately called reception and only thing they did is apologise and reschedule my appointment for another 8 months later. Having already had a terrible experience of this department, I called the hospital a day before my appointment to make sure someone will call me at specific time of appointment, which was at 11 am. Because of my job it was difficult for me to have appointment at that time, however I had already made arrangement to keep myself free. Nobody called me until 12:15, I missed the call as it was too late for me to receive the call as I was back at work at that time. I really don't know how to get hold of this department while I am suffering.
Visited May 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 05 June 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. Please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net and we will do our best to help.
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Review titled A huge thank you to everyone for giving me my life back
by earmarktt48 - Posted on 12 May 2023
I arrived early for my appointment this afternoon and was seen early by the doctor and members of the dietitian and SLT teams. Today I was given the result of a recent biopsy, which was excellent news. I was given an additional quick examination and the team listened to my progress report. They gave me an outline of how my health will be monitored in the future and were extremely encouraging as always. The whole department, together with oncologists and radiologists, have always been tremendously supportive over the last eleven months of my diagnosis and treatment. I could not be more grateful for their professionalism, skill and kindness. A huge thank you to everyone for giving me my life back.
Visited May 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. We appreciate and value your comments. We wish you well.
Information supplied by Imperial College Healthcare NHS Trust