Charing Cross Hospital
Fulham Palace Road, London, W6 8RFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you for the excellent service received
Rated 5 stars out of 5
by Luiza Russell - Posted on 19 April 2023
Had my routine breast screening on a Sunday late afternoon. I cannot praise enough the lovely staff for looking after my wellbeing and working hard on a Sunday late afternoon probably to clear the backlog. The nurse/radiographer was very polite and helpful from the moment of my arrival and during the procedure and she proved to be very calm and professional working under pressure due to some hiccups on the management/appointments department side. Excellent service Excellent way to deal with the pressure. Big thank you to the whole team and NHS
Visited Imaging services on April 2023
Review titled Charing Cross Hospital
Replied on 20 April 2023
Dear Luiza Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our breast screening service at Charing Cross Hospital. I will forward your feedback to senior management in Brest Screening. I am sure that they will be very happy to receive this. Again, many thanks for contacting PALS and for these kind comments. Kind regards John
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Review titled No contcat at all!
Rated 1 star out of 5
by Margaret Ellis - Posted on 17 April 2023
Your Website does not give any details of how to contact the Occupational Therapy Department. Your published Telephone Number for the Charing Cross Hospital has such poor Voice Recognition even after five attempts to get through to the OT Department, nothing worked. I was diverted to some strange queue which did not lead anywhere. I am a long standing and highly experienced Professional and am just horrified that you people are being paid by us for this none service!
Visited Occupational therapy services on April 2023
Review titled Charing Cross Hospital
Replied on 18 April 2023
Dear Margaret, Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience when trying to contact the Occupational Therapy Department. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled Excellent care
Rated 5 stars out of 5
by Karen Murrell - Posted on 26 March 2023
I cannot praise the staff enough for my treatment. The patience skill and care that I received whilst they were under obvious stress and overwork in a completely full area is incredibly admirable
Visited Urgent Treatment Centre on March 2023
Review titled Charing Cross Hospital
Replied on 27 March 2023
Dear Ms Murrell, thank you for your lovely feedback. So that I can forward you feedback, would it be possible to know what Department you came to at Charing Cross Hospital. If you could email me at imperial.pals@nhs.net and put for the attention of Karen Seward. Kindest regards Karen Seward
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Review titled Great surgical team
Rated 4 stars out of 5
by Trish - Posted on 19 February 2023
Wanted to leave a shout out to every member of the fantastic Ophthalmology surgical and nursing team who all looked after me so well yesterday when I had my eye surgery. I had been very anxious especially after some appointments and conversations with other staff in the lead up had led me to feel patronised and my concerns dismissed rather than addressed, but everyone yesterday was amazing and had a truly patient-centred approach and an obvious dedication to getting things right. Yesterday I met teams of people who seem to love and take pride in their work. No praise is too high and no Thank You is enough. With their immense patience and empathy, they got me through things I've found really difficult/impossible before. Wish I could personally fund every single one of them I met yesterday a pay rise, from nurse to anaesthetist to surgeon. Also... my sight is brilliant. I can't leave identifying details but truly hope you see this and recognise yourselves.
Visited Ophthalmology on February 2023
Review titled Charing Cross Hospital
Replied on 20 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Ophthalmology Surgical Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Seen promptly
Rated 5 stars out of 5
by Sarah - Posted on 15 February 2023
I broke my nose after falling and was referred to ent from a&e. I was seen very promptly and dealt with respectfully and with great care. Thank you.
Visited Ear, Nose & Throat on February 2023
Review titled Charing Cross Hospital
Replied on 16 February 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
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Review titled Bring Back Take a Ticket Service
Rated 3 stars out of 5
by Anonymous - Posted on 09 February 2023
Please bring back taking a ticket, when going for a blood test!! Booking an appointment change is thwart with problems for all concerned!!
Visited Phlebotomy services on February 2023
Review titled Charing Cross Hospital
Replied on 14 February 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for any inconvenience. I have forwarded your posting to the the managers.
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Review titled Great Practice
Rated 5 stars out of 5
by Katarzyna - Posted on 21 January 2023
I would like to express gratitude to all the Doctors and Support Staff of Urology department, for excellent care I have received . I was very impressed with professionalism, knowledge and bedside manners of medical personnel.
Visited Urology on January 2023
Review titled Charing Cross Hospital
Replied on 23 January 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care received in the Urology Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the General Manager and Lead Nurse. Thank you for taking the time to post your response. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Friendly and efficient service
by earmarktt48 - Posted on 11 April 2023
Yesterday I had an appointment for an MRI scan at Charing Cross. It was brought forward by about an hour an even though I arrived early, I was seen straight away. The staff were friendly and efficient and I was in and out within about 45 minutes. Earlier in the year I had 3 PET scans rescheduled because the scanner wasn’t working which set the scheduled scan back more than 2 months. The staff were apologetic and when I did have my appointment, it was handled efficiently. However, as my results were not good, I’m concerned that the delay may have hindered the ultimate outcome.
Visited January 2023
Provided by Care opinion
Review titled Charing Cross Hospital
Replied on 12 April 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our MRI unit at Charing Cross Hospital. I will forward your feedback to senior management in Imaging. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the concerns raised . My email address is john.ward22@nhs.net. I am sorry that your scan was delayed. If you would like me to log this as a concern, then please do get back to me with your details. Again, many thanks for contacting PALS. Kind regards John
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Review titled Great A&E
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
Once again I got amazing help from the team at Chelsea & Westminster. I went in with a swollen ankle after a fall: I was looked after promptly, professionally and compassionately. The ankle is broken and a plan was immediately put in place to reduce the pain and make sure that it heals correctly. I’m very grateful.
Visited Critical care on January 2023
Review titled Charing Cross Hospital
Replied on 26 January 2023
Dear Sender Many thanks for your contact with PALS at Imperial College Healthcare. Unfortunately, we do not cover Chelsea & Westminster Hospital. If you could kindly use NHS Choices again and locate Chelsea & Westminster Hospital? I will forward them your comments, but they will not be able to respond to you unless you go via their feedback form. Alternatively, if you want to respond to me with your details, I will pass them on. But of course, there is no obligation to respond if you wish to remain anonymous. kind regards John Ward john.ward22@nhs.net
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Review titled Excellent patient care
Rated 5 stars out of 5
by Debbie - Posted on 18 January 2023
We had reason to attend accident and emergency with our elderly mother, who had taken a fall and had a possible broken wrist and bad cut on her arm. From the moment we arrived the care she received was excellent. Ranging from the receptionist on arrival, through triage and onto A&E E wing were she was treated by nurses and a doctor. It was obvious around us the department was incredibly busy, but, at no point did we feel her care was being affected. All staff took time talking to her, with reassurance and guidance. We honestly cannot fault. Thank you
Visited Urgent Treatment Centre on January 2023
Review titled Charing Cross Hospital
Replied on 18 January 2023
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with in the Accident and Emergency Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
Information supplied by Imperial College Healthcare NHS Trust