Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2024
I recently took my daughter to see a Dr due to her persistent cough, wheezy breathing, high temperature and vomiting. Despite her high temperature and known history of asthma requiring an inhaler, I felt that the consultation was not thorough. The Dr listened to her cough but ultimately did not prescribe any treatment or offer further guidance, which left me feeling concerned and frustrated. As a parent, I always try to manage minor issues at home before seeking medical advice, but this experience did not provide the reassurance I was hoping for. I expected a more proactive approach given my daughter’s symptoms. I hope future patients receive the attention and care they need.
Visited Urgent Treatment Centre on October 2024
Chase Farm Hospital has not yet replied.
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Review titled Great Doctor
Rated 5 stars out of 5
by Olegs Lukicovs - Posted on 03 October 2024
30th of September 2024 at 1 pm my husband and me was an appointment in Enfield Chase Farm Hospital, Department of physiotherapy. Doctor who provided consultation to my husband is one of the best professionals! He was very patient and polite, is incredibly knowledgeable and took the time to answer all our questions. We want to express our heartfelt gratitude for the very professional assessment of the condition of my husband's joints, for very sound advice. Thank you for being an exceptional doctor!
Visited Musculo-skeletal services on September 2024
Chase Farm Hospital has not yet replied.
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Review titled The best consultant , great hospital.
Rated 5 stars out of 5
by J Kerry - Posted on 09 October 2024
I was seen by a consultant who on the two visits I have undertaken in the orthopaedic department . These visits have left me feeling I am in brilliant hands . I now feel valued & safe .
Visited Orthopaedics on September 2024
Chase Farm Hospital has not yet replied.
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Review titled The best nurse ever!!
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I went to get my monthly blood test and was not really feeling it. However, the nurse was such a character and his outgoing personality really made my day. I’m not sure what his name was but he we talked about me wanting to be an actor and he told me that a famous actor was a family friend of his from Ghana!!! It was really interesting and at the end he told me I was so brave I would be a great actor which really made my day !! He was so great and the blood test was flawless and practically painless . I give him a 10/10!!!! I hope all kindness he showed me comes back to him x1000 - thanks !!
Visited Children's & Adolescent Services on September 2024
Chase Farm Hospital has not yet replied.
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Review titled Endoscopy Unit
Rated 5 stars out of 5
by Roz - Posted on 17 June 2024
I had an investigation this morning. I cannot praise all the staff highly enough. They were kind, understanding and professional. They made what was a worrying and uncomfortable procedure a reassuring process. Thank you.
Visited Gastrointestinal and Liver services on June 2024
Review titled Chase Farm Hospital
Replied on 26 July 2024
Dear Roz, Thank you for reaching out and sharing your positive experience with us. We're thrilled to hear that your recent investigation at our facility was met with such high praise. We appreciate your feedback and will make sure to pass on your kind words to our staff. Your appreciation will undoubtedly motivate them to continue providing exceptional care to all our patients. Kind Regards Patient Experience Team
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Review titled Left hand doesn't know what the right hand is doing!
Rated 3 stars out of 5
by Anonymous - Posted on 18 June 2024
Staff we're very pleasant and cheerful but didn't quite know what was going on very disorganized. I was told to go and that everything was okay only to be bought back again on another date because they should have done something else while I was there. The service when it was at Barnet was always busy but well organised.
Visited Breast cancer services on June 2024
Review titled Chase Farm Hospital
Replied on 20 September 2024
Dear Patient, Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us improve our services. We are glad to hear that our staff were pleasant and cheerful during your visit. However, we sincerely apologise for the disorganisation you encountered. It is concerning to learn that there was confusion regarding your care, and we understand how frustrating this must have been for you. We are committed to providing a well-organised and efficient experience for our patients, and your feedback regarding the differences you noticed compared to your experience at Barnet is invaluable. We will address these issues with our team to ensure we enhance our processes moving forward. Kind Regards, Patient Experience Team
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Review titled Excellent efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I attended for screening services. Was referred by my GP and working less than 2 weeks was seen at Chase Farm hospital. Efficient and friendly staff, with results provided on that morning. Thank you.
Visited Breast cancer services on May 2024
Review titled Chase Farm Hospital
Replied on 26 July 2024
Dear Anonymous, Thank you for sharing your positive experience with us regarding the screening services at Chase Farm hospital. We appreciate your kind words and feedback. Your positive feedback is greatly appreciated, and we will make sure to pass it along to our team at Chase Farm hospital. We value your trust in us and will continue to work hard to deliver high-quality healthcare services. Kind Regards Patient Experience Team
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Review titled Magnificent experience
Rated 5 stars out of 5
by Rhian Morgan - Posted on 08 May 2024
I've had an atrocious time with shoulder problems for the past 17 months so it was about time something good happened to me. My treatment this month, for arthroscopic subacromial decompression, rotator cuff tear debridement, biceps tenotomy and joint debridement was faultless. I was back home, pretty pain free within hours, all the staff were kind and efficient, the building was clean and well kept, there were plenty of cups of tea and I cannot recommend this day unit enough. I'd been on the brink of paying for this operation and I'm so glad I didn't.
Visited Orthopaedics on May 2024
Review titled Chase Farm Hospital
Replied on 26 July 2024
Dear Rhian Morgan, We are thrilled to hear that your recent treatment for arthroscopic subacromial decompression, rotator cuff tear debridement, biceps tenotomy, and joint debridement was faultless. It is our priority to provide top-quality care and ensure a smooth and comfortable experience for our patients. We are also glad to hear that your experience was so positive that you would highly recommend our day unit. Your recommendation is the highest compliment we could receive, and we are grateful for your trust in our services. Thank you for sharing your positive experience with us. Your feedback will be passed on to the Day Surgery Team. Kind Regards Patient Experience Team
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Review titled Hugely Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2024
I am very unhappy with the dr that I saw at chase farm rheumatology dept. on 09/04/24 at 09:45. Despite waiting a year for the appointment, he did not take any thorough history. And I was in and out rapidly. The dr appeared to have already decided on a diagnosis before I had even walked through the door! He stated nothing could be done and there was no treatment available! See you in a year. The subsequent diagnostic letter I received, is not factually correct either. I have severe pain and swelling in my fingers on both hands. Painful wrists and elbows, and lumps on my toes. This flares up, then recedes, then flares up again. Each time the joints become more damaged and my range of movement and strength is reduced. The joints develop hot, red, swollen lumps, and can occur from one day to the next. The pain is worse in the morning, so bad, that I dread waking up. I have other long term autoimmune conditions including Hashimoto’s Thyroiditis, dry eyes, dry scalp, ridges on my finger and toenails. However, when I queried if this arthritis could be connected to my autoimmune conditions, he insisted it could not. Belittling my query, he said just because I have other autoimmune conditions doesn’t make it likely the red swelling, heated joints and pain in my fingers etc is connected. Even though the rheumatologist at Harlow, did think It was connected, diagnosed it as inflammatory arthritis and prescribed Hydroxychloroquine. I called Versus Arthritis, and they were surprised I had not been investigated for other conditions such as rheumatoid arthritis and psoriatic arthritis. Your dr also noted I am suffering from flexor tenosynovitis. This condition is known to be more commonly associated with RA or Psoriatic arthritis, however, your dr told me I have osteoarthritis. He said that means there is no treatment, and I don't need another appointment until a years time. Meanwhile my joints are continuing to become more excruciatingly painful and more deformed. The swollen finger joints are very tender and the very distinctive burning pain extends to the finger tip. Also, my fingers are numb! I expected Royal Free / Chase Farm Rheumatology to be a centre of excellence. It was not. The 2nd opinion I received from your dr was less informed than the one from rheumalogy at Princess Alexandra’s in Harlow, and they've been in special measures!
Visited Rheumatology on May 2024
Review titled Chase Farm Hospital
Replied on 06 September 2024
Hi Thank you for providing this feedback. I am sorry that you did not have a good experience using the service at the hospital. Please contact the patient experience team so we can further look into this for you. You can contact us via email: rf.cfhpeg@nhs.net by telephone: 0208 375 1328 by post: Chase Farm Hospital, Patient Experience Team, The Ridgeway, Enfield, EN2 8JL
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Review titled Left without having treatment
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2024
I went to UTC to see the doctor for my child. I also had my little one with me as I have nowhere else to leave her. The two year old ran in the corridor and one of the receptionist told me that she’s not allowed, it’s dangerous, she could spread the disease. She wasn’t the sick one and she wasn’t running the whole time. Unfortunately the waiting area was so small and there was literally no space left for us to wait. No toys or anything was on display either in the children’s area. I had snacks and other stuff but she just wanted to explore this new area and I couldn’t stop her even though I tried. I wanted to say to the receptionist try saying this to a two year old and see if she understands. I’m normally a strong person but having a sick child with no sleep and a baby who’s tired and bored of waiting I felt terrible for being told off. So we left without seeing the doctor as I didn’t want to confront the receptionist again.
Visited Urgent Treatment Centre on May 2024
Review titled Chase Farm Hospital
Replied on 20 September 2024
Dear Patient, Thank you for sharing your experience with us regarding your recent visit to UTC. We sincerely apologise for the difficulties you faced during your appointment. We understand how challenging it can be to manage a young child in a small waiting area, especially when they are restless. It’s unfortunate that there were no toys or activities available to help keep your little one engaged. Your feedback about the lack of space and resources in our children’s area is invaluable, and we will take it into consideration as we work to improve our facilities. We also regret that our receptionist's communication did not take your situation into account. We truly appreciate your patience in a stressful time, and it’s concerning to hear that you felt uncomfortable during your visit. Our goal is to provide a supportive and understanding environment for all our patients and their families. We hope you will consider giving us another chance to provide the care you need. Please feel free to contact us if you would like to discuss this further or if there’s anything we can do to assist you. Thank you again for your feedback. Best Regards Patient Experience Team
Information supplied by Royal Free London NHS Foundation Trust