Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Left without having treatment
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2024
I went to UTC to see the doctor for my child. I also had my little one with me as I have nowhere else to leave her. The two year old ran in the corridor and one of the receptionist told me that she’s not allowed, it’s dangerous, she could spread the disease. She wasn’t the sick one and she wasn’t running the whole time. Unfortunately the waiting area was so small and there was literally no space left for us to wait. No toys or anything was on display either in the children’s area. I had snacks and other stuff but she just wanted to explore this new area and I couldn’t stop her even though I tried. I wanted to say to the receptionist try saying this to a two year old and see if she understands. I’m normally a strong person but having a sick child with no sleep and a baby who’s tired and bored of waiting I felt terrible for being told off. So we left without seeing the doctor as I didn’t want to confront the receptionist again.
Visited Urgent Treatment Centre on May 2024
Review titled Chase Farm Hospital
Replied on 20 September 2024
Dear Patient, Thank you for sharing your experience with us regarding your recent visit to UTC. We sincerely apologise for the difficulties you faced during your appointment. We understand how challenging it can be to manage a young child in a small waiting area, especially when they are restless. It’s unfortunate that there were no toys or activities available to help keep your little one engaged. Your feedback about the lack of space and resources in our children’s area is invaluable, and we will take it into consideration as we work to improve our facilities. We also regret that our receptionist's communication did not take your situation into account. We truly appreciate your patience in a stressful time, and it’s concerning to hear that you felt uncomfortable during your visit. Our goal is to provide a supportive and understanding environment for all our patients and their families. We hope you will consider giving us another chance to provide the care you need. Please feel free to contact us if you would like to discuss this further or if there’s anything we can do to assist you. Thank you again for your feedback. Best Regards Patient Experience Team
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Review titled Great doctor
Rated 4 stars out of 5
by Sarah - Posted on 25 June 2024
I visited here with my 81yr old mother who had a fall and pain in her leg. Initially the nurse directed us to Barnet hospital in case of a hip fracture but my mum already has had this so we pressed for an x ray to confirm the leg wasn't broken etc and didn't fancy a 12hr wait in Barnet a+e. The doctor assigned to us was the nicest, friendliest and caring man I have met at the hospitals over the years. He joked with my mum to put her at ease and went into the xray with her and helped the xray man position the leg for the pictures. Mums leg was just bruised thankfully but this Doctor was just the best. This review site does not let me leave a name but his first name is the same as that from the Flintstones the cartoon and he deserves praise as he is a great Doctor.
Visited Urgent Treatment Centre on May 2024
Review titled Chase Farm Hospital
Replied on 26 July 2024
Dear Sarah, Thank you for sharing your recent experience at our hospital. We appreciate your feedback and kind words about the care your 81-year-old mother received. We are delighted to hear that the doctor assigned to your mother's case made a lasting positive impression on you. Our doctors are committed to providing compassionate and personalised care to our patients, and it is wonderful to know that this doctor went above and beyond to ensure your mother's comfort and well-being. It's heartening to hear that he used humour to put your mother at ease and even assisted during the X-ray procedure, showing genuine care and dedication. This compliment will be shared with our team on your behalf. Kind Regards Patient Experience Team
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Review titled Great Practice
Rated 5 stars out of 5
by Margaret Clancy - Posted on 18 May 2024
I had several appointments and a surgical procedure and I was treated with kindness and and professionalism throughout my experience
Visited Gynaecology on May 2024
Review titled Chase Farm Hospital
Replied on 26 July 2024
Dear Margaret Clancy, Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you received kind and professional treatment during your several appointments and surgical procedure. We appreciate your recognition of our staff's dedication to providing exceptional care. Our team takes great pride in their work and is committed to making sure that every patient receives the attention, and support they deserve. Your kind words will be passed onto our services. Kind Regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by J Cooper - Posted on 10 May 2024
This was my 4th op & everything time the staff was wonderful The place is spotless would not want to go anywhere else Would recommend Chase Farm anytime
Visited Ophthalmology on May 2024
Review titled Chase Farm Hospital
Replied on 26 July 2024
Dear J Cooper, Thank you for your kind words and for sharing your positive experiences at Chase Farm Hospital. We are delighted to hear that you have had wonderful experiences during all four of your visits. Your feedback is truly appreciated, and we will make sure to share your kind words with the entire team. Your appreciation will undoubtedly motivate them to continue delivering excellent care to all our patients. Kind Regards Patient Experience Team
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Review titled Amazing care.
Rated 5 stars out of 5
by Samantha connelly - Posted on 04 April 2024
The team who work at this hospital is outstanding. I went in for a day surgery, and honestly had the best care I've ever received in a hospital. The nurses were so great and the anesthesiologist was so friendly and understanding of my worries. I felt very calm in the knowledge I fully knew the plan/ the risks. The Dr. Overseeing my case came to check on me after the operation before I went home which was a surprise. And the nurse in the day surgery unit made the best hot chocolate ever. The nurse who was supervising me coming round from anesthesia was so sweet and caring, especially when I began to have issues. She was very knowledgeable. This was honestly the best hospital experience I have ever had in my life. I wish I was allowed to name the nurses and doctors in my review, however I belive its against the review rules. But you can truly see the medicle professionals at chase farm day surgery truly care for their patients and enjoy thier job.
Visited Day treatment services on April 2024
Review titled Chase Farm Hospital
Replied on 10 April 2024
Dear Samantha, Thank you so much for your amazing feedback and for sharing your experience at Chase Farm Day Surgery. We are incredibly grateful for your kind words and are thrilled to hear that you had the best care you've ever received in a hospital. Our team at Chase Farm Day Surgery strives to provide outstanding care to all our patients, and we are delighted to know that you felt well taken care of during your day surgery. It's wonderful to hear that the nurses and anesthesiologist were great and understanding of your worries. We understand that undergoing surgery can be a stressful experience, and our team is dedicated to creating a calm and reassuring environment for our patients. We are also glad to know that you felt fully informed about the plan and risks associated with your surgery. Our medical professionals believe in the importance of clear communication and ensuring that our patients have a complete understanding of their procedures. It's heartwarming to learn that the doctor overseeing your case took the time to check on you after the operation. We believe in the importance of personalized care and ensuring that our patients feel supported throughout their entire journey. We are thrilled that the nurse in the day surgery unit made the best hot chocolate ever for you. Small gestures like these can make a big difference in creating a positive and comforting experience for our patients. Lastly, we are grateful for your mention of the nurse who supervised you during your recovery from anesthesia. Our team takes pride in their knowledge and expertise, and it's wonderful to hear that you felt well cared for during a challenging time. Thank you once again for your glowing review and for recognizing the dedication and passion of our medical professionals at Chase Farm Day Surgery. Your feedback means a lot to us, and we will continue to strive for excellence in providing exceptional care to all our patients. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Warm regards, Patient Experience Team
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Review titled Phlebotomy service was good
Rated 5 stars out of 5
by Steve - Posted on 22 April 2024
Since 2012 I have an annual blood test. The service is always first class as it was today. The appointment was kept on time, the booking in procedure worked well, the phlebotomist was pleasant and took my blood without causing me pain. The hospital has provided a good service to me and they deserve the encouragement of knowing how grateful I always am.
Visited Phlebotomy on April 2024
Review titled Chase Farm Hospital
Replied on 24 April 2024
Dear Steve, It’s wonderful to hear that you’ve consistently had a positive experience with your annual blood tests! Regular health check-ups are crucial for maintaining well-being, and it’s great that the hospital has been providing excellent service. 😊 It’s fantastic that you appreciate the hospital’s efforts, and expressing gratitude can indeed encourage staff to continue providing excellent service! Kind Regards Patient Experience Team
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Review titled Efficient service
Rated 5 stars out of 5
by Sanjay Revanna - Posted on 10 April 2024
Attended UTC on 10th April around 12.30 for ankle injury. Security, triage nurse, ANP and radiology technician were lovely, kind and efficient especially as I was unable to weight bear and needed crutches/wheel chair. From triage to discharge it took about an hour. My only "to improve" feedback would be to the receptionist who registered me- she was rude and obnoxious. Happy to give more details to the admin manage.
Visited Urgent Treatment Centre on April 2024
Review titled Chase Farm Hospital
Replied on 12 April 2024
Dear Sanjay Revanna, Thank you for sharing your experience with us regarding your recent visit to the UTC on April 10th. We are glad to hear that the security staff, triage nurse, ANP, and radiology technician provided you with lovely, kind, and efficient care during your visit. It is our priority to ensure that our patients receive the highest level of support and attention, especially during challenging situations such as an ankle injury. We understand the importance of timely care, particularly when you are unable to weight bear and require assistance with crutches or a wheelchair. It's wonderful to know that our team worked together seamlessly to provide you with prompt and efficient service. Your positive feedback will be shared with the respective departments, as they will be delighted to hear about the positive impact they had on your experience. We sincerely apologise for any negative encounter you had with the receptionist who registered you. We strive to provide a welcoming and respectful environment for all our patients, and it is unfortunate that this was not your experience. Your feedback is crucial to us, as it helps us identify areas for improvement. We kindly request that you provide more details about your interaction with the receptionist to our administrative manager. They will investigate the matter further to ensure that such incidents are addressed and do not occur in the future. You may contact a member of our Patient Experience Team on 02083751328. Once again, we appreciate your feedback and your willingness to provide more details. We will take your comments seriously and use them to enhance our services. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us. Wishing you a speedy recovery and good health. Warm regards, Patient Experience Team
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Review titled Nice unit, lovely staff
Rated 5 stars out of 5
by S Rogers - Posted on 17 April 2024
I recently attended the Endoscopy Unit for a colonoscopy and from the efficient receptionist to the whole medical team that cared for me, made for a much better experience. A special thanks to the Dr that performed the procedure and the nurse that was by my side at all times. They chatted away making me feel more at ease, whilst being thoroughly professional. I wasn't seen on time, but realise the NHS is over stretched.
Visited Gastrointestinal and Liver services on April 2024
Review titled Chase Farm Hospital
Replied on 19 April 2024
Dear S Rogers, It's great to hear that you had a positive experience at the Endoscopy Unit during your colonoscopy! It's important to acknowledge the efforts of the medical team who made you feel at ease and provided you with professional care. The receptionist, doctor, and nurse all played a crucial role in ensuring your experience was as comfortable as possible. You mentioned that you weren't seen on time, and it's important to acknowledge that the NHS is often under significant pressure due to high demand and limited resources. Waiting times can sometimes be longer than anticipated, and it's understandable that this can be frustrating. However, it's important to remember that healthcare professionals strive to provide the best care possible, even in challenging circumstances. Kind Regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by MRS VICTORIA A SELMANI - Posted on 13 May 2024
I am very happy to go there as it is near to me and the staff are very helpful. It was not too long there. Clean tidy
Visited Breast Surgery on April 2024
Review titled Chase Farm Hospital
Replied on 20 September 2024
Dear Mrs Selmani, Thank you for your kind words! We are delighted to hear that you had a positive experience at our facility. It’s great to know that our location is convenient for you and that our staff's helpfulness made your visit enjoyable. We take pride in maintaining a clean and tidy environment for our patients, and we’re glad you noticed. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent care in the future. Kind Regards, Patient Experience Team
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Review titled Excellent Well Thought Out Clinic
Rated 5 stars out of 5
by Deb - Posted on 09 March 2024
I attended the One Stop Breast Clinic and was very impressed with the complete planning of this superb service. It certainly was very reassuring to have the knowledge should extra tests need to be carried out on the same day that they could be by expertise staff who specialise in this area. The Radiologist Doctor explained the procedure very well and inquired if I was alright on more than one occasion which was very reassuring and he was accompanied by a superb Nurse (H). In addition I so appreciate seeing the Consultant who informed me of the complete picture and advised of a follow up appointment with results. Well done to the whole department and management. The little Shopping Baskets are a great addition informing patients to put all your belongings in and to carry it around with you! Thank you.
Visited Breast Surgery on March 2024
Review titled Chase Farm Hospital
Replied on 12 April 2024
Dear Deb, Thank you for sharing your positive experience at the One Stop Breast Clinic. We are thrilled to hear that you were impressed with the comprehensive planning and superb service provided by our dedicated team. Our goal is to provide a seamless and efficient experience for our patients, and we are delighted to know that we succeeded in doing so for you. We are glad to hear that the Radiologist Doctor took the time to explain the procedure to you in a clear and understandable manner. Their consideration and inquiry about your well-being on multiple occasions are indicative of our commitment to providing compassionate care. We will make sure to pass along your kind words to the doctor and the superb Nurse (H) who accompanied them. Additionally, we appreciate your kind words about seeing the Consultant who provided you with a complete picture of your situation and advised on a follow-up appointment for the results. Our consultants are dedicated professionals who strive to provide personalised care and ensure that patients are well-informed about their health. We are also pleased to hear that you found the little Shopping Baskets to be a helpful addition. We understand that patients often have personal belongings with them during their visit, and we aim to make the experience as convenient as possible. Your feedback is truly valuable to us as it motivates us to continue providing the best care and experience for our patients. We will make sure to share your kind words with the entire department and management who work tirelessly to deliver exceptional service. Thank you once again for choosing our clinic and for taking the time to share your positive experience. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. Wishing you good health and well-being. Kind regards, Patient Experience Team
Information supplied by Royal Free London NHS Foundation Trust