Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgusting!
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
12pm appointment for day surgery ended up with a 5pm surgery time gowned at 5.30pm and cancelled at 6.30pm as ran out of time!!! No good or water all day as was told to stop food at 6am for the 12pm appointment in which around 10 other people arrived and then the whole saga starts! Communication is terrible and staff are rude and think they are above you
Visited Day treatment services on June 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I am sorry for the delay in reading and responding to your post. I am sorry for the experience you had when you visited the day surgery unit. I hope your procedure was re-arranged and that you have now had it. Please contact the patient experience team either via email at rf.cfhpeg@nhs.net or by telephone at 0208 375 1328 should you wish us to look into what happened.
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Review titled Great treatment
Rated 5 stars out of 5
by Gemma Flanagan - Posted on 30 May 2023
I had to go to chase farm hospital on a Sunday evening after having a fall , hurting my wrist badly,the way they dealt with me was fantastic, very quick, informative and good humoured,a very good emergency experience, many thanks to all there at the time
Visited Don't know on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Gemma Sorry for the delay in reading and responding to your post. Thank you for your lovely comments regarding the treatment you received by our Urgent Treatment Centre team. I'll ensure that they are made aware this. Garnett, Patient Experience Team
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Review titled Fantastic Service!
Rated 5 stars out of 5
by Ellen Louise - Posted on 11 May 2023
I have recently been referred from my GP to the dermatology department at Chase Farm. I have found that the doctors, nurses and secretaries have all been absolutely amazing. I needed a lump removed and they organised it within 4 weeks of my original appointment. The ladies that carried out the procedure were so friendly and really put me at ease. On previous ocassions, I have visited the urgent care department who have the friendliest staff too! They are really helpful and always go above and beyond. I could not recommend this hospital more!
Visited Dermatology on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Ellen I am sorry that I am just reading you post now. Please accept my apologies. Thank you for leaving such lovely comments regarding our staff in dermatology and the urgent treatment centre. I will pass these comments onto them as I am sure they will still enjoy reading them. Garnett, Patient Experience Manager
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Review titled Fixed my mistake
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
In my rush to get my near 90year old mum treated I stupidly went to the wrong hospital. Just presumed GP had sent me to Chase Farm as that is where we previously went. Unfortunately they couldn't accept the referral form because it had a printed signature. After a bit of back and forth with the GP reception a wet signature form was sent through. The forms were accepted and mum was x-rayed within ten minutes. The x-ray and MRI area is excellent and staff at there and GP were so helpful. Thanks
Visited Diagnostic Physiological Measurement on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Apologies for the delay in reading your post. Thank you for relating such a lovely experience. I will pass your comments onto our radiology team who will enjoy reading them. Garnett, Patient Experience Manager.
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Review titled Impressive hospital, impressive care
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
The best hospital experience I have ever had. All the staff were helpful and kind and the medical and nursing staff were exceptional with great knowledge, expertise and excellent people skills. And in the Surgery Ward you get a room to yourself so much less stressful than a noisy ward and less chance of cross infection. Alas, the public transport links are bad from North West London despite Chase Farm being of the Royal Free. No bus from the only accessible station nearby (Oakwood) and difficult to get to for 7 am. But overall, many thanks to the staff at Chase Farm, I can't fault anyone with whom I came into contact.
Visited Gynaecology on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I am sorry for the delay in reading and responding to your post. Thank you for leaving such nice comments regrading the staff who looked after you and our facilities. I will pass this onto the surgical and ward teams who will enjoy reading your comments Garnett, Patient Experience Manager.
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Review titled Unacceptable wait time
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
Due for a steroid injection - no food all day Admitted at midday and wasn’t called in until 6.10pm! Unacceptable for a person aged over 70. Nurses and staff are great though
Visited Day treatment services on April 2023
Review titled Chase Farm Hospital
Replied on 14 November 2023
Hi Patient I'm sorry that we have not been able to read your review sooner. We are currently reviewing admission times and waiting times to achieve staggered admission time for all patients. This will reduce the time patients wait and provide an improved experience. Garnett, Patient Experience Manager
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Review titled day surgery
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
I just want to praise the nursing staff in day surgery. Polite, caring kind & very helpful, each and every one, thanks to all
Visited Day treatment services on April 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I'm sorry for the delay in reading your post. Thank you for leaving such a nice feedback. I'll highlight your comments to our day surgery team. Garnett, Patient Experience Team
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Review titled No functioning Audiology 'Service' at Chase Farm
Rated 1 star out of 5
by Laurence Fagan - Posted on 01 March 2023
If your hearing aid stops working and you are almost totally deaf, don't look to Chase Farm for care. Repairs are allegedly contactable for 2 hours a day, 4 days a week, however they cannot and do not operate even this limited service. The phone rings three times and cuts off - no queue or holding on - cuts off. Trying through the switchboard (after the usual long wait) same result, cuts off. How on earth the CCG accepts this disgraceful state of affairs is beyond me. I have been trying for a week and struggling with no hearing, and I dare say many other elderly people are in the same position. Shame on them.
Visited Older people's services on March 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hello Laurence I am sorry for the delay in reading your review and picking up on the issue you were having. I trust this was resolved. I will ensure the department is still made aware of your comments. Please contact our patient experience team either by email at rf.cfhpeg@nhs.net or by phone on 0208 375 1328 if you are still experiencing this. Garnett, Patient Experience Manager.
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Review titled Waiting for a taxi
Rated 4 stars out of 5
by Jeanette - Posted on 17 March 2023
I wanted a taxi was told wait outside by the brown chairs. Waited 45 minutes! Then went back into reception and she said he was looking for me. So there are two entrances and it is not the main entrance for taxis but the one at the back.
Visited Don't know on March 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Jeanette I am sorry for the delay in reading your post. Thank you for your feedback. I am sorry that the reception staff did not properly arrange from which entrance the taxi should have picked you up from. I'll feed this back to the reception teams so that this doesn't happen again. Garnett, Patient Experience Manager,
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Review titled Confusing
Rated 4 stars out of 5
by Doug Shipwright - Posted on 28 February 2023
I arrived at main entrance 10 mins before my blood test appointment. When attempting to us the check in machine in main entrance I was told by staff member no need to do that simply go to area G blood tests. I sat with other patients waiting and waiting until I spoke with another patient who advised I should check in at reception. Reception is hidden inside area G with no signage indicating 'Reception please check in' Why not a have a simple sign stating 'Have you checked in? with obvious signage to the reception desk.
Visited Don't know on February 2023
Review titled Chase Farm Hospital
Replied on 01 March 2023
Hi Doug Thank you for your feedback. I apologise that the information you were given was not complete. Though patients attending for a blood test don't need to use they check-in machines they will need to check-in with the receptionist in Zone G. I'll remind our concierge and volunteers of this. Thank you for your suggestion regarding signage. I will pass this onto our facilities team Garnett Guscott, Patient Experience Manager
Information supplied by Royal Free London NHS Foundation Trust