Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wellcoming
Rated 5 stars out of 5
by Mark Squillario - Posted on 04 January 2023
Just a warm welcoming hospital the moment you go through main entrance. Staff were like Bees around a Honey Pot soo polite and charming. How could I refuse another of cup of tea! Surgeon and Team seem to have done a brilliant job and spoke with a normal manner putting one at ease. It's a new hospital and beautiful inside with Green colour scheme. I like the individual walled cubicals giving privacy and relaxation and enough room for a party. Thank you all.
Visited General Surgery on January 2023
Review titled Chase Farm Hospital
Replied on 01 March 2023
Hi Mark Thank you for such a positive feedback. I know it can be dauting coming to a hospital so I am please that our staff and environment made this a pleasant experience for you. I will pass on your comments to the team who looked after you.
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Review titled Well done NHS
Rated 5 stars out of 5
by Marg Gough - Posted on 10 January 2023
I had a hysteroscopy this morning at Chase farm went in on time and I immediately felt at ease with the doctor Never felt rushed had everything explained to me before during and after the procedure.Thanks also to the two lovely nurses with me. Room very clean I would definitely recommend this doctor couldn't have had any better treatment I'd gone private well done NHS
Visited Gynaecology on January 2023
Review titled Chase Farm Hospital
Replied on 01 March 2023
Hi Marg Thank you for leaving such a positive feedback. I am please that you felt at ease and that you had all the information you needed. I'll pass your comments back to the team. Garnett Guscott, Patient experience manager.
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Review titled Unbeatable Service
Rated 5 stars out of 5
by Vivian - Posted on 09 December 2022
I’ve just returned home from the surgical ward having had a spinal injection. I just want to say that I defy anywhere, including private hospitals, to provide a better experience. Every nurse (and there were several) and doctor was friendly, helpful and caring. The new hospital sparkles and my private room was super clean and comfortable. I was brought a sandwich and fruit promptly after the procedure, since I had not eaten for several hours, then a cup of tea half an hour later. Though a day case, I was not hurried out. The result of the treatment will take longer to establish, but so far I have only praise for Chase Farm. Oh yes, I also had a brilliant experience at the assessment appointment three weeks ago. Thank you so much.
Visited Orthopaedics on December 2022
Chase Farm Hospital has not yet replied.
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Review titled Unbeatable Service
Rated 5 stars out of 5
by Vivian - Posted on 09 December 2022
I’ve just returned home from the surgical ward having had a spinal injection. I just want to say that I defy anywhere, including private hospitals, to provide a better experience. Every nurse (and there were several) and doctor was friendly, helpful and caring. The new hospital sparkles and my private room was super clean and comfortable. I was brought a sandwich and fruit promptly after the procedure, since I had not eaten for several hours, then a cup of tea half an hour later. Though a day case, I was not hurried out. The result of the treatment will take longer to establish, but so far I have only praise for Chase Farm. Oh yes, I also had a brilliant experience at the assessment appointment three weeks ago. Thank you so much.
Visited Orthopaedics on December 2022
Chase Farm Hospital has not yet replied.
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Review titled Appalling practice lack of care
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
my GP refered me to ENT at chase farm hospital as a emergency as I can hardly breath through my nose, the ENT at chase farm hospital sent me a appointment for November 2022 which I attended, the Doctor at ENT in chase farm hospital that I had a appointment with told me that he will refere me for a scan straight away and that I should receive a scan within a week or two and after a couple of weeks he will ring me up and arrange for me to have a operation on my nose he told me that the bone on my nose is bent and that is why I can not breathe properly for, I waited for 6 weeks and after not receiving a scan appointment and also the ENT not ringing me up like he said he would within a couple of weeks, I rang the ENT at chase farm hospital yesterday to enquire but I was shocked when the ENT secretary told me that the ENT doctor that I had a appointment in November 2022 had not even bothered to refere me for a scan for my nose, he never kept to his word, he also never rang me to arrange for a operation on my nose like he told me he would, why should I have to keep chasing doctors at Chase farm hospital to do there job properly for ?, I am a 60 year elderly women, he knew that my GP refered me to chase farm hospital as a emergency and that I can not breathe properly that I can hardly breath through my nose and he still did not take my health seriously, he did not bother to refere me for a scan like he told me he would he also never bothered to ring me up and arrange a operation he told me I will refere you for a scan on your nose and after a couple of weeks I will ring you up arrange to do a operation on my nose but shockingly he did not do either he never kept to his word I was all forgotten about, appalling practice from ENT at chase farm hospital lack of care
Visited Ear, Nose & Throat on November 2022
Review titled Chase Farm Hospital
Replied on 01 March 2023
Dear Patient Thank you for leaving this feedback. I apologise for the delay in picking up on your feedback and also the delay in the continuation of your treatment. If you are still having problems please could you get in touch with me or a member of the patient experience team either by telephone on 0208 375 1328 or by email at rf.cfhpeg@nhs.net Garnett Guscott, Patient Experience Manager
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Review titled Diabetic eye screening
Rated 1 star out of 5
by ray butcher - Posted on 02 December 2022
Forgot about me. 45 minutes after my appointment before being seen. Had to go to reception to remind them that I was still waiting.
Visited Diabetic Medicine on November 2022
Chase Farm Hospital has not yet replied.
Information supplied by Royal Free London NHS Foundation Trust