Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cancelled day surgery operation
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Booked in for day surgery operation with phone cofirmation. Admitted to surgery at 12noon with all stats taken to be told at 3.00 that the surgery was booked after the unit effectively closed. Witnessed 2 other patients arrive at 7am and not seen until 2pm. What a shameful shambles of organisation.
Visited Day treatment services on June 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I am sorry for the delay in reading and responding to your post. Please also accept my apology for you procedure being cancelled. I hope that this has been re-arranged and that you have had your procedure. Please contact the patient experience team should you wish us to look into this further. You can contact the team either by email at rf.cfhpeg@nhs.net or by phone on 0208 375 1328. Garnett, Patient Experience Manager.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
After having two biopsy taken and told that i need to return in 1 weeks time, i have had no communication regarding my results or an appointment. I have tried several numbers which all lead to an answer machine. after three days someone did call but could not find any information about me on their system. They said they would call me back before the end of the day, but I heard nothing. Its been really difficult trying to speak to a person.
Visited Breast Surgery on June 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I am sorry that I am only just now reading and responding to your post. Please accept my apology for the difficulty you have had getting the result of your biopsy. I hope you have now received this. Please contact our patient experience team if this has not yet been resolved or there is another issue you would like to raise. We can be contact via email at rf.cfhpeg@nhs.net or by telephone on 0208 375 1328. Garnett, Patient Experience Team.
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Review titled The best of the b(r)e(a)st...
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
The Breast Surgery Clinic at Chase Farm is everything a clinic should be - it's staffed by experienced professionals who are respectful and kind, and do everything they can to be as reassuring as possible. Today I had the biopsy I had always dreaded and, as they promised, it was completely painless! There are two parts to medicine - the technical skills and the "bedside manner". Luckily for the patients, this clinic understands, and provides, the best of both :)
Visited Breast Surgery on June 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Sorry for the delay in reading and responding to your post. Thank you for leaving such positive review of the staff in our Breast Clinic. I will pass your comments onto them as I know they will enjoy reading it. Garnett, Patient Experience Manager
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Review titled Disgusting!
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
12pm appointment for day surgery ended up with a 5pm surgery time gowned at 5.30pm and cancelled at 6.30pm as ran out of time!!! No good or water all day as was told to stop food at 6am for the 12pm appointment in which around 10 other people arrived and then the whole saga starts! Communication is terrible and staff are rude and think they are above you
Visited Day treatment services on June 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I am sorry for the delay in reading and responding to your post. I am sorry for the experience you had when you visited the day surgery unit. I hope your procedure was re-arranged and that you have now had it. Please contact the patient experience team either via email at rf.cfhpeg@nhs.net or by telephone at 0208 375 1328 should you wish us to look into what happened.
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Review titled Great treatment
Rated 5 stars out of 5
by Gemma Flanagan - Posted on 30 May 2023
I had to go to chase farm hospital on a Sunday evening after having a fall , hurting my wrist badly,the way they dealt with me was fantastic, very quick, informative and good humoured,a very good emergency experience, many thanks to all there at the time
Visited Don't know on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Gemma Sorry for the delay in reading and responding to your post. Thank you for your lovely comments regarding the treatment you received by our Urgent Treatment Centre team. I'll ensure that they are made aware this. Garnett, Patient Experience Team
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Review titled Fantastic Service!
Rated 5 stars out of 5
by Ellen Louise - Posted on 11 May 2023
I have recently been referred from my GP to the dermatology department at Chase Farm. I have found that the doctors, nurses and secretaries have all been absolutely amazing. I needed a lump removed and they organised it within 4 weeks of my original appointment. The ladies that carried out the procedure were so friendly and really put me at ease. On previous ocassions, I have visited the urgent care department who have the friendliest staff too! They are really helpful and always go above and beyond. I could not recommend this hospital more!
Visited Dermatology on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Ellen I am sorry that I am just reading you post now. Please accept my apologies. Thank you for leaving such lovely comments regarding our staff in dermatology and the urgent treatment centre. I will pass these comments onto them as I am sure they will still enjoy reading them. Garnett, Patient Experience Manager
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Review titled Fixed my mistake
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
In my rush to get my near 90year old mum treated I stupidly went to the wrong hospital. Just presumed GP had sent me to Chase Farm as that is where we previously went. Unfortunately they couldn't accept the referral form because it had a printed signature. After a bit of back and forth with the GP reception a wet signature form was sent through. The forms were accepted and mum was x-rayed within ten minutes. The x-ray and MRI area is excellent and staff at there and GP were so helpful. Thanks
Visited Diagnostic Physiological Measurement on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Apologies for the delay in reading your post. Thank you for relating such a lovely experience. I will pass your comments onto our radiology team who will enjoy reading them. Garnett, Patient Experience Manager.
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Review titled Impressive hospital, impressive care
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
The best hospital experience I have ever had. All the staff were helpful and kind and the medical and nursing staff were exceptional with great knowledge, expertise and excellent people skills. And in the Surgery Ward you get a room to yourself so much less stressful than a noisy ward and less chance of cross infection. Alas, the public transport links are bad from North West London despite Chase Farm being of the Royal Free. No bus from the only accessible station nearby (Oakwood) and difficult to get to for 7 am. But overall, many thanks to the staff at Chase Farm, I can't fault anyone with whom I came into contact.
Visited Gynaecology on May 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I am sorry for the delay in reading and responding to your post. Thank you for leaving such nice comments regrading the staff who looked after you and our facilities. I will pass this onto the surgical and ward teams who will enjoy reading your comments Garnett, Patient Experience Manager.
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Review titled Unacceptable wait time
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
Due for a steroid injection - no food all day Admitted at midday and wasn’t called in until 6.10pm! Unacceptable for a person aged over 70. Nurses and staff are great though
Visited Day treatment services on April 2023
Review titled Chase Farm Hospital
Replied on 14 November 2023
Hi Patient I'm sorry that we have not been able to read your review sooner. We are currently reviewing admission times and waiting times to achieve staggered admission time for all patients. This will reduce the time patients wait and provide an improved experience. Garnett, Patient Experience Manager
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Review titled day surgery
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2023
I just want to praise the nursing staff in day surgery. Polite, caring kind & very helpful, each and every one, thanks to all
Visited Day treatment services on April 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi I'm sorry for the delay in reading your post. Thank you for leaving such a nice feedback. I'll highlight your comments to our day surgery team. Garnett, Patient Experience Team
Information supplied by Royal Free London NHS Foundation Trust