Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No functioning Audiology 'Service' at Chase Farm
Rated 1 star out of 5
by Laurence Fagan - Posted on 01 March 2023
If your hearing aid stops working and you are almost totally deaf, don't look to Chase Farm for care. Repairs are allegedly contactable for 2 hours a day, 4 days a week, however they cannot and do not operate even this limited service. The phone rings three times and cuts off - no queue or holding on - cuts off. Trying through the switchboard (after the usual long wait) same result, cuts off. How on earth the CCG accepts this disgraceful state of affairs is beyond me. I have been trying for a week and struggling with no hearing, and I dare say many other elderly people are in the same position. Shame on them.
Visited Older people's services on March 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hello Laurence I am sorry for the delay in reading your review and picking up on the issue you were having. I trust this was resolved. I will ensure the department is still made aware of your comments. Please contact our patient experience team either by email at rf.cfhpeg@nhs.net or by phone on 0208 375 1328 if you are still experiencing this. Garnett, Patient Experience Manager.
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Review titled Waiting for a taxi
Rated 4 stars out of 5
by Jeanette - Posted on 17 March 2023
I wanted a taxi was told wait outside by the brown chairs. Waited 45 minutes! Then went back into reception and she said he was looking for me. So there are two entrances and it is not the main entrance for taxis but the one at the back.
Visited Don't know on March 2023
Review titled Chase Farm Hospital
Replied on 08 November 2023
Hi Jeanette I am sorry for the delay in reading your post. Thank you for your feedback. I am sorry that the reception staff did not properly arrange from which entrance the taxi should have picked you up from. I'll feed this back to the reception teams so that this doesn't happen again. Garnett, Patient Experience Manager,
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Review titled Confusing
Rated 4 stars out of 5
by Doug Shipwright - Posted on 28 February 2023
I arrived at main entrance 10 mins before my blood test appointment. When attempting to us the check in machine in main entrance I was told by staff member no need to do that simply go to area G blood tests. I sat with other patients waiting and waiting until I spoke with another patient who advised I should check in at reception. Reception is hidden inside area G with no signage indicating 'Reception please check in' Why not a have a simple sign stating 'Have you checked in? with obvious signage to the reception desk.
Visited Don't know on February 2023
Review titled Chase Farm Hospital
Replied on 01 March 2023
Hi Doug Thank you for your feedback. I apologise that the information you were given was not complete. Though patients attending for a blood test don't need to use they check-in machines they will need to check-in with the receptionist in Zone G. I'll remind our concierge and volunteers of this. Thank you for your suggestion regarding signage. I will pass this onto our facilities team Garnett Guscott, Patient Experience Manager
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Review titled Wellcoming
Rated 5 stars out of 5
by Mark Squillario - Posted on 04 January 2023
Just a warm welcoming hospital the moment you go through main entrance. Staff were like Bees around a Honey Pot soo polite and charming. How could I refuse another of cup of tea! Surgeon and Team seem to have done a brilliant job and spoke with a normal manner putting one at ease. It's a new hospital and beautiful inside with Green colour scheme. I like the individual walled cubicals giving privacy and relaxation and enough room for a party. Thank you all.
Visited General Surgery on January 2023
Review titled Chase Farm Hospital
Replied on 01 March 2023
Hi Mark Thank you for such a positive feedback. I know it can be dauting coming to a hospital so I am please that our staff and environment made this a pleasant experience for you. I will pass on your comments to the team who looked after you.
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Review titled Well done NHS
Rated 5 stars out of 5
by Marg Gough - Posted on 10 January 2023
I had a hysteroscopy this morning at Chase farm went in on time and I immediately felt at ease with the doctor Never felt rushed had everything explained to me before during and after the procedure.Thanks also to the two lovely nurses with me. Room very clean I would definitely recommend this doctor couldn't have had any better treatment I'd gone private well done NHS
Visited Gynaecology on January 2023
Review titled Chase Farm Hospital
Replied on 01 March 2023
Hi Marg Thank you for leaving such a positive feedback. I am please that you felt at ease and that you had all the information you needed. I'll pass your comments back to the team. Garnett Guscott, Patient experience manager.
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Review titled Unbeatable Service
Rated 5 stars out of 5
by Vivian - Posted on 09 December 2022
I’ve just returned home from the surgical ward having had a spinal injection. I just want to say that I defy anywhere, including private hospitals, to provide a better experience. Every nurse (and there were several) and doctor was friendly, helpful and caring. The new hospital sparkles and my private room was super clean and comfortable. I was brought a sandwich and fruit promptly after the procedure, since I had not eaten for several hours, then a cup of tea half an hour later. Though a day case, I was not hurried out. The result of the treatment will take longer to establish, but so far I have only praise for Chase Farm. Oh yes, I also had a brilliant experience at the assessment appointment three weeks ago. Thank you so much.
Visited Orthopaedics on December 2022
Chase Farm Hospital has not yet replied.
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Review titled Unbeatable Service
Rated 5 stars out of 5
by Vivian - Posted on 09 December 2022
I’ve just returned home from the surgical ward having had a spinal injection. I just want to say that I defy anywhere, including private hospitals, to provide a better experience. Every nurse (and there were several) and doctor was friendly, helpful and caring. The new hospital sparkles and my private room was super clean and comfortable. I was brought a sandwich and fruit promptly after the procedure, since I had not eaten for several hours, then a cup of tea half an hour later. Though a day case, I was not hurried out. The result of the treatment will take longer to establish, but so far I have only praise for Chase Farm. Oh yes, I also had a brilliant experience at the assessment appointment three weeks ago. Thank you so much.
Visited Orthopaedics on December 2022
Chase Farm Hospital has not yet replied.
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Review titled Appalling practice lack of care
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
my GP refered me to ENT at chase farm hospital as a emergency as I can hardly breath through my nose, the ENT at chase farm hospital sent me a appointment for November 2022 which I attended, the Doctor at ENT in chase farm hospital that I had a appointment with told me that he will refere me for a scan straight away and that I should receive a scan within a week or two and after a couple of weeks he will ring me up and arrange for me to have a operation on my nose he told me that the bone on my nose is bent and that is why I can not breathe properly for, I waited for 6 weeks and after not receiving a scan appointment and also the ENT not ringing me up like he said he would within a couple of weeks, I rang the ENT at chase farm hospital yesterday to enquire but I was shocked when the ENT secretary told me that the ENT doctor that I had a appointment in November 2022 had not even bothered to refere me for a scan for my nose, he never kept to his word, he also never rang me to arrange for a operation on my nose like he told me he would, why should I have to keep chasing doctors at Chase farm hospital to do there job properly for ?, I am a 60 year elderly women, he knew that my GP refered me to chase farm hospital as a emergency and that I can not breathe properly that I can hardly breath through my nose and he still did not take my health seriously, he did not bother to refere me for a scan like he told me he would he also never bothered to ring me up and arrange a operation he told me I will refere you for a scan on your nose and after a couple of weeks I will ring you up arrange to do a operation on my nose but shockingly he did not do either he never kept to his word I was all forgotten about, appalling practice from ENT at chase farm hospital lack of care
Visited Ear, Nose & Throat on November 2022
Review titled Chase Farm Hospital
Replied on 01 March 2023
Dear Patient Thank you for leaving this feedback. I apologise for the delay in picking up on your feedback and also the delay in the continuation of your treatment. If you are still having problems please could you get in touch with me or a member of the patient experience team either by telephone on 0208 375 1328 or by email at rf.cfhpeg@nhs.net Garnett Guscott, Patient Experience Manager
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Review titled Diabetic eye screening
Rated 1 star out of 5
by ray butcher - Posted on 02 December 2022
Forgot about me. 45 minutes after my appointment before being seen. Had to go to reception to remind them that I was still waiting.
Visited Diabetic Medicine on November 2022
Chase Farm Hospital has not yet replied.
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Review titled Rude Ophthalmology staff
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2022
The way my mother, that speaks little english, was treated by the Ophthalmology staff was disgraceful. The Optometrist abruptly told my mother to leave the room during her scan to put someone else in front of her. She was put in a room on her own. When I questioned it, she brushed it off and ignored what I was saying. This treatment was disgraceful and shows how the staff treat patients who cannot advocate for themselves. On the other hand, the doctors were helpful along with the staff at the desk.
Visited Ophthalmology on October 2022
Chase Farm Hospital has not yet replied.
Information supplied by Royal Free London NHS Foundation Trust