Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Assembly Line
Rated 4 stars out of 5
by Anonymous - Posted on 07 October 2022
I received great service in Day Surgery however I was very disturbed that in this day and age when we have just been thru Pandemic and masks are supplied tho some still don’t seem to wear them and then to be seated in a room full of patients is unbelievable that precautions are still not being taken to have limited number sitting suitably at a distance from each yet they prevent partners from accompanying advising that to keep patients safe! Don’t get me wrong service was second to none but this crowding of patients in one awaiting to be taken for surgery left me stumped Also was promised by the Doctor that he would come and meet me before discharge not only was advised that he had emergency surgery but having waited were then advised that he had left hospital without even have courtesy to meet me. Where is duty of care!
Visited Day treatment services on October 2022
Chase Farm Hospital has not yet replied.
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Review titled Urgent Care Centre - very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2022
The nurse who dealt with my arm injury dressing couldn't have been more professional and helpful. I was only attending Urgent Care because there were no appointments available at local surgeries and my wound had to be dressed twice a week. I was given excellent attention and further advice as to how to deal with my injury.
Visited Day treatment services on September 2022
Chase Farm Hospital has not yet replied.
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Review titled Hip replacement brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Wow, I couldn't have expected any better service, care, treatment and total professionalism from the very beginning at chase Farm. From security, to registration, operation, recovery and stay Amazing. Everywhere is spotless, presentable. The staff are very approachable, caring, attentive and have a plan to routine. Cannot knock the dedication each and every staff member has shown so far. 6 star service on the nhs.
Visited Orthopaedics on September 2022
Chase Farm Hospital has not yet replied.
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Review titled Exceptional staff
Rated 5 stars out of 5
by Josephine Williams - Posted on 28 September 2022
The staff in the scanning CT department went above and beyond for me. The two radiographers (girls at around 11:20am) I was nervous and they reassured me and their professionalism was outstanding. I hope they get a big thank you as they changed my experience completely.
Visited Don't know on September 2022
Chase Farm Hospital has not yet replied.
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Review titled Endoscopy Unit Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2022
Visited Endoscopy Unit today, The facilities and the staff were both excellent, better than any private hospital I have been to. Thank you
Visited Day treatment services on August 2022
Chase Farm Hospital has not yet replied.
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Review titled Blood test results lost
Rated 1 star out of 5
by Very disappointed - Posted on 09 September 2022
I visited the hospital in May to do my 2 blood test. I received one of the results in 2 weeks time and waiting a month for the results of the other test to come through, unfortunately no results came for that one but just the hospital saying that there is an error with my test and I need to repeat it. I went again to repeat my test on 7th of July. I waited a month and a half and I contacted my GP regarding the results of the repeated test. There was no results and my GP practice contacted the hospital to ask the hospital what happened with my results. The hospital only replied that they don’t have any results for me!! Now I have to go again and that’s very frustrating. I am absolutely disappointed of the Hospital reply because they even didn’t put any effort to find my results and find who did the mistake and who lost the samples!! I would suggest any one that need to do blood test not to visit Chase Farm Hospital due to not competant and unorganized staff!!
Visited Phlebotomy on July 2022
Review titled Chase Farm Hospital
Replied on 20 September 2022
Dear Patient I am sorry that we have not been able to find the results of your previous blood test and the frustration and stress this has caused you. Please contact me either by phone on 0208 375 1328 or by email at rf.cfhpeg@nhs.net so I can get some more details to investigate what went wrong. Garnett, Patient Experience Manager
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Review titled World-class clinic - couldn't be better
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2022
Everything you would want at an anxiety-fuelled appointment : professional and kind staff, reassurance, and exhaustive investigation of a not-so-clear-cut issue. Shining example of the NHS at its best!
Visited Breast Surgery on July 2022
Chase Farm Hospital has not yet replied.
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Review titled Endoscopy dept
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2022
no idea why they aren't on list. Department is modern clean and well laid out. At all times your dignity is maintained which is good as its not a dignified procedure. Staff are lovely esp the nurses.Thanksfor looking after me. I was very nervous but you helped put me at ease.
Visited Don't know on July 2022
Chase Farm Hospital has not yet replied.
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Review titled If you're scared of an MRI.....
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
...don't be - the world's nicest people work here. From Reception to the end, they answered my (many) questions and all the answers were better than expected! I wish I hadn't wasted time worrying and reading out-of-date info online, because the whole experience was so unexpectedly positive. My thanks to the whole team :)
Visited Don't know on July 2022
Chase Farm Hospital has not yet replied.
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Review titled Chasing results
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2022
Was told I don’t have a lump which then they found one when the mammogram was done, had a biopsy and was told 2 week wait, it’s been 5 weeks and I’m having to chase up the results and can’t get through to anyone
Visited Breast cancer services on July 2022
Review titled Chase Farm Hospital
Replied on 04 August 2022
Dear Patient Thank you for your feedback, I am sorry that you have not received your results and have been unable to get through to anyone. Please can you email our PALs service directly at rf-tr.cfhpals@nhs.net, and provide them with your MRN number. They are expecting your email and will be able to assist you in getting your results.
Information supplied by Royal Free London NHS Foundation Trust