Chelsea and Westminster Hospital
369 Fulham Road, London, SW10 9NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Faultless
Rated 5 stars out of 5
by Neil - Posted on 06 April 2023
Came here with a painful, swollen face and it's the best experience I've ever had at a hospital in this country. The staff, all of them, are friendly, knowledgeable and efficient and every single person I dealt with was a credit to the National Health Service. Waiting time was minimal and the place is spotlessly clean.
Visited Accident and emergency services on April 2023
Review titled Chelsea and Westminster Hospital
Replied on 24 April 2023
Dear writer, Thank you for your feedback. I am pleased to read that you had such a great time at the Hospital and will be sure to feed your kind words back to the department. Best wishes, Camelia Patient Experience Co-ordinator
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Review titled Blood tests dept did not follow doctors instructions
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
I was sent for 15 blood tests. Several of them were done incorrectly, such as losing samples and not taking enough samples, meaning I still don't have the information and will have to visit yet again and waste more time and resources. I have no confidence in them at all.
Visited Phlebotomy services on March 2023
Review titled Chelsea and Westminster Hospital
Replied on 24 April 2023
Dear Writer, Thank you for your feedback. I am sorry to read that your experience at Chelsea & Westminster Hospital has not been a positive one. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team on: Email: chelwest.cwpals@nhs.net Tel: 020 3315 6727 Kind regards, The Patient Experience Team
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Review titled Allergic reaction over 5 hours waiting
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Picked up by an ambulance for an allergic reaction. I took all the antihistamines I had. 5 hours waiting no doctor throat is still itching like hell people who have had paper cuts have been seen before me .
Visited Accident and emergency services on March 2023
Review titled Chelsea and Westminster Hospital
Replied on 20 March 2023
Dear Writer, I am really sorry to read about the delay you experienced attending our hospital. If you would like to provide us with more information and discuss your concerns further, please get in touch on: e: chelwest.patientexperience@nhs.net Kind regards, Patient experience team
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Review titled My experience of undergoing a hysteroscopy
by memberzr55 - Posted on 08 February 2023
I have recently had to undergo a second hysteroscopy and biopsy for prolonged post menopausal bleeding at the Chelsea and Westminster Hospital. The care received under the two week pathway had been excellent until I had the hysteroscopy this weekend. I had a direct comparison I could relate to as had had one last April for the same reason, that one was conducted under a protocol of adequate local anaesthesia - I was administered a topical surface LA, waited and then injected LA into my cervix. It was painful but manageable, as was the hysteroscopy and biopsies. The support nurse was excellent and kept me distracted throughout. I was able to leave the outpatient department within 5 minutes of the procedure. This weekend was the polar opposite of pain and care management. Remembering that it was painful I had taken stronger oral pain relief half an hour prior to the booked procedure time. Unfortunately there was an IT issue and there was a delay of an hour, everyone seemed rushed by this. I was informed by the dr that he wasn’t going use LA as this was more painful than the procedure itself which would be reminiscent of period cramps. The whole process was one of the most painful experiences of my life - I previously had stage 4 endometriosis and was accustomed to fainting, vomiting etc due to the pain and would argue this experience was beyond that. A easy score of 9/10! I was tearful and in a lot of pain throughout the procedure including the biopsy and insertion of the mirena coil but found I was apologising to the dr for my pain, the support nurse was quiet other that I could squeeze their hand. After the procedure I was left to walk to the waiting room where other women were waiting for their appointments. There was no recovery area - I was in so much pain I was shaking and began to feel nauseated and started to retch in the toilet. No member of staff checked on me, it took a good hour for me to feel stable enough to leave the department. I was tearful, withdrawn and in pain for the rest of the day This was a direct opposite experience to my first one whereby I was able to resume normal activities within 20 minutes and shows the difference between the use of local anaesthetic and not !
Visited January 2023
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Review titled Chelsea and Westminster Hospital
Replied on 10 February 2023
Dear Writer, I am sorry to read about your experience undergoing a hysteroscopy. Although the care provided beforehand was excellent, it is unfortunate that the same care and support was not provided during and after your procedure, I apologise on behalf of Chelsea and Westminster Hospital and will feed your experience back to the team. If you would like to discuss your experience or raise further concern, please do not hesitate to contact our PALS team: e: chelwest.cwpals@nhs.net t: 020 3315 6727 Best Wishes, Ayana Patient Experience Manager
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Review titled The best of care
Rated 5 stars out of 5
by Jan B - Posted on 22 January 2024
I was assessed by the pain management service for suitability for a spinal cord stimulator in 2023. From my very first point of contact with the team, I have been really impressed by the care and treatment I have received. Everyone from the admin team, through the day admissions team, nurse specialists, physio, psychology, imaging and surgery have been exemplary. They combine professionalism with kindness and empathy. They have exceeded my expectations and I am very happy to have this chance to say a very big thank you to all of them.
Visited Pain Management on January 2023
Chelsea and Westminster Hospital has not yet replied.
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Review titled Horrendous waiting times
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2022
Was referred for a scan after 7 months of waiting for a 10 minute phone call. Had the scan and the technician said that I would need a follow up scan in 5 to 6 weeks to monitor something potentially concerning that was found. I've now just been informed via patientsknowbest that this advice has clearly been disregarded and I'm going to have to wait 4 months for a phone call to discuss the results, yet in the meantime my symptoms have been getting worse. Absolute joke of a department, it shouldn't take that long to speak to someone when concerns have been raised by hospital staff.
Visited Gynaecology on September 2022
Review titled Chelsea and Westminster Hospital
Replied on 17 November 2022
Dear Patient I am sorry to read of your experience. Please could you contact our PALS team with your Full Name, D.O.B and Hospital number and the above description so that they may look into this for you. chelwest.cwpals@nhs.net Kind regards, Patient Experience Team
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust