Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care in A&E
Rated 5 stars out of 5
by Laura L - Posted on 21 January 2024
Having been to A&E twice this week, I want to thank all the staff there. My son had a possible broken finger and my mother-in-law had had a nasty fall with facial injuries. All the staff were so helpful and kind. The Nurse Practitioner who saw to my mother-in-law was so kind and thorough. She was very professional and reassuring. The x-ray team were super efficient and kind too. I hope these positive comments and thanks can be passed on to the team. Thank you all so much.
Visited Don't know on January 2024
Cheltenham General Hospital has not yet replied.
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Review titled Oakley suite
Rated 5 stars out of 5
by S stevens - Posted on 19 January 2024
Care and attention at urology Oakley suite was excellent. Nurses seem to enjoy there work which comes across when you are being treated. Though my treatment continues &another visit pending,I wouldn't hesitate to recommend this dept to anyone. Superb work
Visited Urology on January 2024
Cheltenham General Hospital has not yet replied.
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Review titled Excellent Emergency Care
Rated 5 stars out of 5
by G Sandford - Posted on 19 December 2023
I was admitted to Cheltenham General Hospital on15 December 2023 with chest pain. After 36 hours in Accident and Emergency , I was transferred to the Acute Care Unit. In both areas I was privileged to witness and be the beneficiary of first rate care and attention. Nothing was too much trouble for the wonderfully diverse teams comprising many nationalities who were an excellent example of team work at its best. Although clearly under pressure at many times, they carried out their duties with unfailing professionalism and good humour. My heartfelt thanks to all the Doctors, Nurses, Cleaners, Porters and Catering staff who looked after me. I could not have asked for more. God bless our National Health Service. G Sandford
Visited Don't know on December 2023
Cheltenham General Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Bailey - Posted on 22 December 2023
Battle down outpatients(children's), college road wing 4pm 22/12/23. Considering its close to Christmas....we were the only ones in the waiting room, didn't wait too long. We were seen by 2 lovely nurses, although my daughter was quite distressed over having a blood test, they did fantastic and got the bloods. Now we did have alot of tears and a fair bit of resistance but the ladies were absolutely lovely, chatty, calm and smiling throughout. Thankyou both so much....have a lovely Christmas both
Visited Haematology on December 2023
Cheltenham General Hospital has not yet replied.
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Review titled MDU - very good service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
Staff lovely. Receptionist very helpful and nurses all lovely. They put me at ease and took very good care of me. A very busy department but all very well organised
Visited Haematology on November 2023
Cheltenham General Hospital has not yet replied.
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Review titled Wonderful experience.
Rated 5 stars out of 5
by Mrs Ann M Demaret - Posted on 28 November 2023
I am so grateful to the wonderful kind, caring supportive and gentle staff who kindly cared for my husband today. Everyone was just so warm and helpful. Thank you so very much for a wonderful service . The NHS at its best . Thank you so very much , you are so appreciated.
Visited Diagnostic Endoscopy on November 2023
Cheltenham General Hospital has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Jill - Posted on 30 October 2023
Following my recent visit to the Chedworth Surgical Unit, I wanted to express my deep thanks to all the staff there for looking after me so well. The department is spotless and very well run. I was very anxious after my surgical procedure and the staff in both the recovery and discharge wards were second to none. They could not have been more dedicated in helping with my recovery and ensuring I was well enough to be discharged, even escorting me to my husband who was waiting outside. You are all angels!
Visited Gynaecology on October 2023
Cheltenham General Hospital has not yet replied.
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Review titled Difficult to find clinic from the appointment letter!
Rated 3 stars out of 5
by Anonymous - Posted on 07 August 2023
I had to take a disabled relation to this clinic as mentioned below on the appointment letter; 2 Week Wait Colorectal Outpatient Service - Cheltenham General Hospital - rte Could we find it, no! We asked many people, but they did not know where it was. We drove to the outpatient area but again no one knew where this clinic was! We phoned the number on the letter but that was only a booking office and they did not know the whereabouts of the clinic. Eventually I found a porter, who looked in the hospital internal telephone directory for something similar. He thought it might be the Prestbury Clinic. He then rang the extension number and confirm it was the correct clinic. He also found a wheel chair for my relation and we were able to get to the clinic, even if we were 20 minutes too late! I can't understand why the location of the clinic isn't included on the appointment letter, as that would have narrowed it down to at least one area within the hospital? E.g. (wb) West Block or (cr) College Road Wing, etc... I'm hoping you take notice of this problem and improve your systems accordingly... along with the capital letter filter on this web site...
Visited Don't know on August 2023
Review titled Cheltenham General Hospital
Replied on 11 August 2023
thank you for taking the time to feedback to us about your difficulties in finding the departments for your appointment. I have forwarded your email to the Prestbury clinic so that they are aware of the difficulties
Provided by Care opinion
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Review titled Fantastic caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I had to attend gynaecology for a hysteroscopy. I was feeling quite nervous about this procedure but I couldn't have been in better hands. The staff were kind and caring and explained exactly what would happen. I was in and out in no time and very grateful for the reassurance and care I received.
Visited Gynaecology on August 2023
Review titled Cheltenham General Hospital
Replied on 11 August 2023
thank you for taking the time to feedback to us about your experience and it is very pleasing to hear how good it was.
Provided by Care opinion
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Review titled telephone
Rated 3 stars out of 5
by martin eggleton - Posted on 19 August 2023
I can not get hold of anybody on the telephone, can you give me a telephone which someone will answer. many thanks.
Visited Don't know on August 2023
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust