Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Two hours and still waiting
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Arrived for appointment to find others already waiting over an hour. Notice on wall said delay 40-60 minutes. We have now been waiting over two hours for an appointment. No updates, glacial speed of service, staff walk past and don’t engage or offer updates. I’m here as a carer and son has now had to cancel days work. Three other patients seen in the last two hours. Something is very wrong if this is considered appropriate customer service. We would have left an hour ago, but decided to wait as the 10am appointment was finally seen at 11.40am. I wish we had gone home and re-booked.
Visited Respiratory Medicine on April 2023
Cheltenham General Hospital has not yet replied.
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Review titled Incredible staff
Rated 5 stars out of 5
by John Hampson - Posted on 14 April 2023
Pre anaesthesia meeting with wonderful people, welcoming, efficient, who all gave clear explanations and comments. This was impressive.
Visited Vascular surgery on April 2023
Cheltenham General Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Elizabeth Wadley - Posted on 13 March 2023
From the time of arrival to the point of discharge, the care I received from every member of the team was excellent. Everyone introduced themselves and informed me of their role in my care. My pressure areas were checked in theatre !! Every area was clean. I was offered drinks and analgesia at regular intervals post operatively and despite needing frequent support overnight, was attended to immediately, every time. I received a full explanation of my treatment from my anaesthetist and surgeon and was issued with written and verbal instructions regarding my treatment and postoperative care including assurance of referral for community physiotherapy. I received a letter for my follow up consultation 2 days after discharge. As a health professional I am concerned by the criticism that is directed towards NHS colleagues and therefore it was wonderful to receive such high standards of care and professionalism from all members of this team during my admission. Thank you !!
Visited Orthopaedics on March 2023
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust