Cheltenham General Hospital
Sandford Road, Cheltenham, Gloucestershire, GL53 7ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Nurse colonoscopy service
Rated 5 stars out of 5
by Jonathan Mawdesley-Thomas - Posted on 12 December 2022
What a great idea to have skilled Nurses doing these procedures , I had a colonoscopy and biopsy , from receptionist, to staff nurse to colonoscopist …. All first class . Thank you .
Visited Colorectal cancer services on December 2022
Cheltenham General Hospital has not yet replied.
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Review titled Staff Going the Extra Mile
Rated 5 stars out of 5
by Jim Onions - Posted on 29 December 2022
I would like to pass on my thanks to all the staff who managed the A&E department in Cheltenham on the afternoon and evening of 27th December 2022. The department was the busiest that I had ever seen, with the waiting room full and many people queuing down the corridor outside Radiology, others were sitting on the floor or were standing. Waiting time was 5-hours. Regardless of these pressures the reception, nursing, and Doctor team were exceptional and maintained their composure, and professionally moved us through the system. We were warned that A&E would close at 10pm (we arrived at 5.20pm) and therefore potential that we may not be seen that evening. Instead, staff from wards were reassigned to manage the A&E and we were eventually seen at 3.30am. We left at around 4am where a small handful of people remained to be seen in the waiting room. I do believe that a town the size of Cheltenham is worthy of an overnight A&E department, so I am grateful to your teams who went the extra mile to bridge this gap on 27th December.
Visited Accident and emergency services on December 2022
Review titled Cheltenham General Hospital
Replied on 16 January 2023
Thank you for taking the time to feedback to us regarding your experience in our A&E department in Cheltenham. It was really pleasing to read your positive comments and I will forward them onto the department for the staff to read - they will be delighted..
Provided by Care opinion
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Review titled Very well looked after
Rated 5 stars out of 5
by Christina Kingsmill - Posted on 29 November 2022
I cannot praise the staff enough after my emergency admission recently. From the hustle and bustle of A&E where I started to the general ward from which I was discharged I remained in the same bed through CCU and another ward which in my strange mind at the time, gave me an added sense of security. I felt supported and respected throughout, the care was excellent, the communication mostly excellent and it was cheering to see so many young people joining the ranks of the NHS. Even the food was enjoyable! My sincere thanks to everyone that looked after me from the tea ladies, the volunteer morning toast makers, the care assistants up to the nurses who kept an eye on my vital signs and the doctors and nurses doing the rounds with the consultants - thank you from the bottom of my now mended heart.
Visited Cardiology on November 2022
Cheltenham General Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust