Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
After turning 50 this year, I was invited to my first routine mammogram on 31st October. Got a letter a week later asking me to go for more tests. Further mammogram and ultrasound on 15th November revealed a breast lump. They did a biopsy there and then and I was immediately told that they suspected it was cancer. Biopsy results on 28th November revealed a small tumour and I'm booked in for surgery on 29th December. I'm amazed at how quickly I've been diagnosed and treated. The staff in the breast clinic were lovely and supportive, as were the medics in the breast surgery clinic today. I'm already being treated for a blood cancer and I was reassured that the breast surgery team had liaised with the haematology team prior to my appointment today to discuss options. I will be forever grateful for the routine screening and the rapid follow ups. Thank you.
Visited Breast Surgery on November 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Lisa Schinkel - Posted on 27 November 2023
I would like to thank all of the staff involved in my care/ treatment over the last 24 hours. I presented in AE yesterday evening with an infected abcess to my back and have had an incision and drain this afternoon. My whole experience from AE to SAU theatre and postop care was excellent. Every member of staff I came across was compassionate and empathic in a friendly reassuring way. Thank you again
Visited Don't know on November 2023
Review titled Chesterfield Royal Hospital
Replied on 28 November 2023
Thank you for your kind comments following your visit to the Emergency Department, Surgical Assessment Unit and Theatres. I am pleased to read that you have a positive experience and you felt that staff were compassionate and empathetic. I will ensure that the departments who looked after you are made aware of your feedback and I do hope that you are recovering well. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Shocked by the attitude
by Anonymous - Posted on 26 May 2024
My partner entered ED on the verge of fainting from excruciating pain, I asked a nurse assigned to him to practioner to 'please help him', just those three words, no more. I would have hoped my request was understood for what is was, advocating on behalf of someone shaking from head to foot with pain, instead I was told 'you're not helping me !' The nurse practitioner proceeded to try a procedure that my partner had explained was unsuccessfully attempted by a consultant the day before. Unfortunately , that did not deter the practitioner and it proved extremely painful without the gas and air my partner had earlier been told ( by a different nurse) that he could use. Unsurprisingly, the agonising procedure failed. The attitude, absence of compassion, and absence of any willingness to listen that we experienced was shocking and sadly memorable for that reason. The person seemed proud of their technical ability, which in other circumstances may be impressive, but it is equally important to quickly recognise when more expertise is needed to care with compassion. ED was not overwhelmed at the time, people were being seen quickly. Maybe the practitioner had other stressors in their life though the impression left was more of an arrogant faith in . Thankfully, on transfer to another department a consultant quickly reduced my partner's pain to manageable.
Visited Accident and emergency services on October 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Friendly, cheerful,caring and efficient people
by likeableyk76 - Posted on 20 October 2023
From the moment I went into the Endoscopy reception area I was helped to relax by the friendly response that I received. Overall, I must have spoken to 7 or 8 people and every one of them was cheerful and reassuring. It felt as if I had gone to a family gathering. It was a very positive experience.
Visited October 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 23 October 2023
Dear likeableyk76, Thank you for providing us with such lovely feedback when you attended the Endoscopy department, I am pleased to read that you had a positive experience and the staff were friendly and reassuring, I will ensure that your kind comments are passed on to the team. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Long wait no pain relief
by Katherine23 - Posted on 08 November 2023
I took a letter to a&e my doctor wanted me to get checked over irregular heart beat and severe abdominal pain I waited over 2 hours to be asessed when I was assessed I repeated I was in sever pain I was told they would put a canula in and I would get some pain relief I was also put on heart monitor has I had a funny chest pain I used my spray my stats had dropped so I was transferred to majors in a chair room again I asked for pain relief I was put on monitors I was in alot of pain I pressed my buzzer so that I could go to toilet and become more comfortable When I returned I told the HCA I was back I thought I would be put back on monitors after 20 I was not put back on monitors the Dr had told me they wanted another edge doing no one came so pressed my buzzer after 15+ minutes I asked another HCA who just put plug in but didn't set it up again so screen was blank I asked another HCA if I could go home, I was pain, I had had enough and I had pain killers at home they said they would ask but never came back . Another came to take me to SAU for assessment I asked about pain relief they said they would check but came back and apologies but none had been ordered so I needed to asked when I went up for assessment now I was confused has I was taken to Murphy ward. I quired this has it was not sau I had also asked for my canula to be taken out twice has it had blown and my hand had swollen which caused me even more pain. I asked why I was in Murphy not sau i was shown to a room I was waiting for Dr. In the end the pain was too much so I went to see nurse and signed myself out. I had just got home when my husband said A&E have been looking for me, even though they had sent me to Murphy ward I have since found out this was mistake. I should have been taken to SAU who were also looking for me I phoned SAU and explained what had happened they said they were glad I was safe and asked if I would like to go back next day which I declined In summary I was left without pain relief for 7 hours plus after asking at least 4 times I was supposed to be monitored which I wasn't the care I feel was very lacking and mistakes were made has to were I was supposed to be and where I was taken no an experience I want to repeat I was there nearly 8 hours
Visited October 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 16 November 2023
Hi Katherine Thank you for sharing feedback on your experience on Emergency Department, SAU and Murphy Ward. I am sorry that you were left for long periods without adequate pain relief. I would appreciate it if you could speak to our ACS team on 01246 512640 to raise a concern around your stay. This will give us the opportunity to review your notes and speak to the staff that cared for you to be able to review what happened. Thank you.
Provided by Care opinion
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Review titled Car park 6
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2023
My mum has been in the royal since 11/7/2023 still there . The ward she has been in and is on now are accessed from car park 6 . On many occasions family visiting can not find a parking spot in car park 6 as it is full of staff ( you can see their uniforms) who have their own designated car parks but choose to use car park 6 , I assume because it is closer to the entrance . This is very unfair in my opinion we can not use any other car park except for 6 so have to park at front of hospital and walk all the way from main entrance to the wards .?
Visited Don't know on October 2023
Review titled Chesterfield Royal Hospital
Replied on 16 October 2023
Thank you for your comment and feedback. I am sorry for the difficulties you are experiencing when coming to visit your mum. I will pass your feedback to our estates and security team who monitor our car parks. With kindest regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Fantastic care
Rated 5 stars out of 5
by Carol Jones - Posted on 20 October 2023
Very professional and friendly, no waiting, staff fantastic was very helpful. Doctors was was quick with my diagnosis .
Visited Don't know on October 2023
Review titled Chesterfield Royal Hospital
Replied on 23 October 2023
Thank you so much for taking the time to leave your feedback. It is always pleasing to read such comments and I hope that you are recovering well. Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Treated with compassion and love
by MrsE1222 - Posted on 03 November 2023
I had visited the women's health unit, whom confirmed I was having a miscarriage. That same night at home the pain become so unbearable I could barley walk. I went straight up to A&E and was treated with compassion and love. I was given medication to get me out of pain and was shown the highest quality of care Thank you, Chesterfield Royal Hospital.
Visited October 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 06 November 2023
Dear MrsE1222, Thank you for taking the time to share your positive words. I am deeply sorry for the pain you have experienced. I wish you all the best. Kind regards Ashleigh Wroe Quality Governance Lead Medicine and Emergency Care
Provided by Care opinion
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Review titled Angry at the way I was treated
by Wholelottalove - Posted on 09 November 2023
Appointment was early because I couldn't have Insulin or food also not to take any medication. Had operation around 8 hours after I arrived. They kept asking me why my sugars were high, obviously it's because I'd not had Insulin from 6 pm the day before. Asked 2 go for a walk as they had no beds which should have been arranged. They knew I couldn't walk far, stand up or sit down for long because of operations I'd had on my spine. If I'd gone for a walk and not eaten I could have burnt all sugars off & collapsed, well I would have collapsed anyway because of pain in my back as I'd had no meds since 6 pm night before as told to do. I feel it was atrocious the way I was treated. Still don't know what I'd had done. I was supposed to be awake when they did operation but as soon as they put pipes to my nose I went to sleep. I could go on & on but it's making me angry thinking about my experience.
Visited October 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 17 November 2023
Hi Thankyou for taking the time to post your comments about your experience here at Chesterfield Royal, please except my apologies for how this visit made you feel. I am currently trying investigate and establish the area you initially attended, if you could possibly provide further details to help I would be very grateful. Kind Regards Amanda Marples Senior Matron
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Christine - Posted on 04 January 2024
My hearing aids have been upgraded to Phonak. These are used with blue tooth and they are marvellous. I wear them all day. They are superb and so good with the telephone which was previously very difficult. I was seen at Dronfield and can't praise the service enough. Life is now so much better. Had I paid privately it could not have been better. Thankyou so much.
Visited Audiology services (community) on October 2023
Chesterfield Royal Hospital has not yet replied.
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust