Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Careless
Rated 1 star out of 5
by Jeanette - Posted on 14 April 2023
I have been referred by my GP due to bowel issues, I’ve been on a waiting list for over 6 months. Symptoms have got much worse and I had tests done at my GP which my GP has said I need an urgent 2 week wait referral. 2 weeks later I still haven’t heard a thing from the hospital. My GP is even calling me every few days to see if I have an appointment yet. I have called to chase and all over been told is they are waiting for the paper from the consultant. Absolutely terrible. It really is the worse hospital I’ve ever had to deal with. My letter says if you haven’t heard anything by 6th April, contact the hospital we’re now on the 14th April & still nothing. Horrendous.
Visited Advice and support services on April 2023
Review titled Chesterfield Royal Hospital
Replied on 24 April 2023
I am sorry to read that you are having difficulty in getting an appointment, I understand how frustrating this must be! If you would like to contact our Patient Advise and Liaison Service (PALS) on either 01246 512640 or CRHFT.ACs@nhs.net and provide them with some further details and how to contact you, they will be able to support you. Once again, please accept my sincere apologies. With Kindest Regards Rachel Walker Patient Experience Advisor
Provided by Care opinion
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Review titled Speedy and pleasant service
Rated 5 stars out of 5
by Russell Garner - Posted on 18 April 2023
I attended A and E this morning after falling off my bike. A sister in A and Triage dealt with me speedily and efficiently. I was in and out in 45 minutes. The sister was good even after she had just been abused by another patient
Visited Accident and emergency services on April 2023
Review titled Chesterfield Royal Hospital
Replied on 24 April 2023
I am so pleased to read your kind comments regarding the A&E department and that you had a speedy and pleasant experience. I will make sure that your comments are passed onto the team who looked after you. I hope that you are recovering well after your accident Best Wishes - Rachel Walker - Patient Experience Advisor
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Review titled Fantabulous
Rated 5 stars out of 5
by Lisa Dean - Posted on 29 April 2023
Ive just cone home from an almost 6wk stay in hospital.... I was bought in for and with breathing difficultys due to c.o.p.d.....Antitrypsin Deficiency & Emphysema... All to do with my lungs.... The consultants were fantastic in trying to find out the cause of this episode and why it was causing me so much pain...went above and beyond with all the tests given... The nurses from A&E and Ashover & murphy ward were all amazing and went above and beyond to keep me comfortable and helped to make my stay lot better.... Then the pallative nurses came to see me and worked with the docs in gettin my pains under control and she was the lobelyest lady id ever met and nothing was too much trouble for her and if i had a problem she would instantly go away and sort it for me... What a fantabulous lady she was....and she helped get me home to be back around my grandbabies.......From start to finish of my overall all experience was fantastic everyone was extremely helpful.... And there is no way i could ever thank them all....thnx chezzie hospital ur much appriciated by me xxx
Visited Chronic Obstructive Pulmonary Disease on April 2023
Review titled Chesterfield Royal Hospital
Replied on 02 May 2023
Thank you for taking the time to share your lovely feedback. I will share this with the relevant teams.
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Review titled Outstanding Staff
Rated 5 stars out of 5
by Alan Leslie Matkin - Posted on 26 April 2023
I attended for a Colonoscopy quite nervous even though I had been well briefed beforehand so had some idea of what to expect. From the moment I walked in, the staff made me feel welcome and safe. Every stage of preparation leading up to the investigation was well explained in a clear and really friendly way. The Colonoscopy its self was nothing like I had built it up to be in my head. I chose to be lightly sedated but I was still aware of what was happening to me and I could see it all on the screen (my choice) Every step was explained clearly and I didnt really feel a thing. After the procedure I was taken to a recovery room where the nurse made sure I was ok, looked after me really well and bought me a cup of coffee and 2 biscuits which was so nice because i had just gone 28 hours without food and was starving. Thank you so much to everyone involved.
Visited Gastrointestinal and Liver services on April 2023
Review titled Chesterfield Royal Hospital
Replied on 28 April 2023
Thank you for your lovely comments - I am so pleased you were well looked after and the team made you feel welcome and safe. I have shared your comments with the team and I'm sure they will appreciate you taking the time to leave your feedback.
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Review titled Email contact
Rated 4 stars out of 5
by D Brian McKenzie - Posted on 12 April 2024
Hi, Let me start by saying that I have no problem with the way I was treated at my appointment. I was and am more than satisfied. Everyone concerned was friendly and efficient and a credit to the hospital. Following this consultation the doctor is arranging for me to have a scan. Excellent service so far. Three days after my appointment I received, in the post, a handwritten envelope containing a handwritten note and a blood test form. The note asked me to 'attend for the enclosed blood tests at your GP Surgery etc.'. I realised that it was for me to make an appointment with the surgery and have done so. The point of this review is to ask the question why, in 2024, is the NHS resorting to sending handwritten notes in the post asking patients to arrange their own blood tests? I am registered on the NHS app so a more cost effective and efficient way of contacting me would be via email. I had to verify my email address to send this review and received verification from the NHS by that medium. This in turn raises a second question. Why couldn't the hospital contact the GP surgery directly, by email, to arrange the test? This further makes me wonder why, as I was present in a major hospital, after my appointment, the blood test, which will take minutes, could not have been performed there and then on site. How often does this seemingly inefficient and costly procedure occur in the course of a year? Just because it's always been done this way doesn't make it right. The world moves on. Regards D B McKenzie
Visited Ear, Nose & Throat on April 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Efficient A and E
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2023
My husband went in with chest pain this morning ( fortunately tuned out not to be concerning) All the staff were very friendly and efficient and we were in and out in just over 2 hours. The hospital was clean and quiet ( though early in the morning) Great to be able to purchase a hot drink from the vending machine at only £1 Thank you very much Thank you very much
Visited Accident and emergency services on April 2023
Review titled Chesterfield Royal Hospital
Replied on 24 April 2023
Thank you for taking the time to leave us your lovely feedback! We will make sure that your kind comments are passed onto the Emergency Department staff. I hope that your husband is feeling much better. With kind regards Rachel Walker Patient Experience Advisor
Provided by Care opinion
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Review titled Whilst walking in the Peak District fell & broke ankle
by Gomez9 - Posted on 07 March 2023
I fell and broke my ankle in three places whilst walking in the Peak District a week ago. Friends brought me to A&E at Chesterfield Royal hospital and I was seen almost immediately by a doctor and after manipulation to put my foot back in place, I was admitted pending an operation to put in pins and plates. All the staff, from the cleaners to the surgeon have been really kind, with nothing too much trouble for them.
Visited March 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled Excellent service
by Gemima Puddle duck - Posted on 16 March 2023
I cannot thank A&E enough for taking care of me. They were all very efficient, caring and considerate. They are very overworked and had 71 further patients to care for but still find time to look after me, so thank you for everything you did for me that day. Excellent service.
Visited March 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 17 March 2023
Dear Gemma, Thank you so much for taking the time to leave your lovely comments regarding your care and treatment in the Emergency Department. I will pass your feedback onto the Team who looked after you. I hope that you are recovering well. Rachel Walker - Patient Experience Advisor
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Review titled Excellent care demonstrated
by Dtb1955 - Posted on 10 March 2023
Very thorough information at the booking stage. Staff at premed today were very good and supportive. Instructions and care prior to procedure were very good and helpful. Staff supporting the procedure were excellent. Staff conducting procedure so helpful and comforting, excellent care demonstrated. Staff post procedure very good and supportive. Staff at discharge very good and informative. Everything done to make the procedure more pleasant for me as the patient. Very comforting and friendly
Visited March 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 10 March 2023
Hi- Thank you for taking the time to send in this really lovely feedback - I'm glad you were well looked after by our teams and will ensure I share this with them.
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Review titled My experience of the eye clinic
by foxtrotgw54 - Posted on 30 March 2023
I have a serious eye condition in my Left eye and I am blind in my right eye. When I have a corneal breakdown in my left eye it leaves me virtually blind and in a lot of pain. Last Friday evening I had a bad attack on my eye and had to wait for the eye clinic to open on Monday morning. I have been before and there is nobody in casualty department that can help with complex eye problems. I do not understand why the Eye Clinic Is only open Monday to Friday. Do people not have eye problems at weekends? I would have thought a clinic on Saturday say from 9:00 till 12:00 would be a much valued service for people with urgent eye problems that can't be dealt with at the Casualty Department.
Visited March 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 02 May 2023
Thank you for sharing your experience. Unfortunately, we are unable to provide 7 day a week ophthalmology cover here at the trust. We do work in partnership with our surrounding NHS trusts to ensure patients have access to an on call Ophthalmology service if required. They are also on call to provide expert ophthalmology advice if requested, for any patient that attends our Emergency Department with an urgent or emergency condition out of hours. Don’t forget that 111 are also available for help and advice and are able to signpost patients to the most appropriate care setting 24 hours a day. Many Thanks Sam Wain Senior Matron Surgical Specialties
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Information supplied by Chesterfield Royal Hospital NHS Foundation Trust