Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Abhorrent treatment of an elder
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
My elderly mum was admitted to A&E the other week. After 10 hours she was discharged. She did not get a drink of water in 10 hours, was not offered nor was helped when asking for a drink on numerous occasions. The saline drip that she was hooked up to failed and not one nurse replaced or checked it, despite numerous requests to do so. The care and compassion was absent. Automatons doing the work of carers and not even pretending to care.
Visited Accident and emergency services on March 2023
Review titled Chesterfield Royal Hospital
Replied on 28 April 2023
I was sorry to read about your mum's experience. I have passed your comments on to the department and asked them to respond to you. Thank you for taking the time to leave feedback.
Provided by Care opinion
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Review titled Great service to start off with
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2023
Came in for an induction with my partner on the 16th Feb 2023 the midwife team we had could not be more pleasant everything went to plan and our daughter was born in the evening. My partner went up to trinity over night and was told around dinner time to start preparing to go home. At 8:30 pm we was told there was no doctor available still to see some blood results and discharge us. We have two other children at home who we are paying childcare for to stay out while we are here. I just can’t understand why it seems to be 1 doctor for the whole hospital because that’s what it feels like we spent more time waiting to go home then we did in labour and giving birth. At least the midwife’s were friendly but the waiting is shocking
Visited Maternity services on February 2023
Review titled Chesterfield Royal Hospital
Replied on 20 February 2023
Thank you for taking the time to feedback regarding your wait to go home following the birth of your daughter. May I offer my congratulations to you on the birth of you baby and I do hope that Mum and Baby are well. I agree that it is a long time to wait for discharge, I will pass your comments onto Trinity Ward. However, if you would like us to look into the reasons for your delay and for the Trust feedback as to why this happened, you can contact the Patient Advice and Liaison Service on 01246 512640 or crhft.acs@nhs.net. With kindest regardsRachel
Provided by Care opinion
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Review titled Great practice during pregnancy
Rated 5 stars out of 5
by Laura Walker - Posted on 11 April 2023
I will be forever grateful to the staff at Chesterfield Royal hospital, who cared for me and my baby during a rather traumatic first pregnancy resulting in my baby being born at 33 weeks by emergency C section. This includes all staff on Antenatal, Trinity ward, Birth centre, surgical team, Neonatal and support staff. Throughout my pregnancy I received the up most care and compassion. The Neonatal team are truly amazing they cared for me and my partner as new parents, they taught us so much and were so kind. We were reassured knowing our baby boy was in safe hands. He is home now thanks to all wonderful NHS staff who helped us.
Visited Neonatal Care on February 2023
Review titled Chesterfield Royal Hospital
Replied on 24 April 2023
Thank you very much for sharing your story, we will make sure it's shared with the teams. On behalf of the Team at Chesterfield we wish you Congratulations and hope you we doing well.
Provided by Care opinion
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Review titled Recent colonoscopy
by Pasha - Posted on 16 March 2023
I was in Chesterfield Royal Hospital for a routine colonoscopy examination and all the staff were so friendly and supportive. The doctor talked me through the procedure in detail and explained exactly what would happen. He also kept me updated throughout and answered my questions afterwards. This really helped me to keep as calm as possible. I have nothing but 100% praise for all the staff in the Endoscopy Unit! Thank you.
Visited February 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled Efficient, caring and very informative
by microscopiumpb88 - Posted on 16 February 2023
I went to he Chesterfield Royal hospital Endoscopy Dept. I received a bowel endoscopy at Calow Hospital. All the staff were efficient, caring and very informative.
Visited February 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 16 February 2023
Dear microscopuimpb88, I am pleased to read that your bowel endoscopy went well and that the staff were efficient, caring and informative. I will ensure that your kind comments are passed on to the relevant department. With kindest regards Rachel Walker, Patient Experience Advisor
Provided by Care opinion
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Review titled Nasal balloon to stem nosebleed
by MajorD - Posted on 23 February 2023
I was asked to pinch top of nose for 15 mins to stem bleeding. 23 mins later Dr came and bleeding hadn’t stopped. Dr proceeded to insert a nasal balloon, which hurt like hell for 3.5 hours. It wasn’t till the ENT person came to see if it needed to be cauterised and removed it that they told me it was hurting as it had not been inserted correctly.
Visited February 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled All the staff were friendly, funny, kind and respectful.
by Mairi60 - Posted on 02 March 2023
I would like to express my sincere thanks to all staff while I was in hospital. I broke my hip and was cared for by staff on Robinson ward for a week. All the staff were friendly, funny, kind and respectful. The staff I need to include are nurses, doctors, cleaners, staff who bring food and staff who bring drinks. I would also like to include all the staff in theatre while I was there for a few hours. Especially the orthopaedic surgeon who screwed my hip back together. It was an emotional rollercoaster of a time for me. I don't think I would have got through it all without the kindness and patience of all the staff mentioned above. I would like you to know that I have never been in hospital before and have never had an operation. My appreciation cannot be expressed enough.
Visited February 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled Fantastic help
Rated 5 stars out of 5
by Elaine Hall - Posted on 23 February 2023
I was rushed into A&E on Saturday February 11th 2023 The doctor who saw me after my results came back from the lab was absolutely fantastic, he examined me and confirmed I had gallbladder problems, he got me in next day for an ultrasound, the day after a MRI scan and within 5 days for an emergency operation to remove the gallbladder. both my husband and I would not only like to thank him but to tell him he deserves a medal! we would also like to thank the rest of the staff on A&E that night and all the other staff including the nurses, doctors who looked after me, they were all tremendous. Thank you all once again. What a brilliant hospital we have.
Visited Accident and emergency services on February 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Professional, Dignity, Sympathetic and Honest
Rated 5 stars out of 5
by Andrew Wood - Posted on 21 February 2023
My father was admitted to the Intensive Care Unit of the Royal Hospital on 20/02/23. The very first person we met in Accident & Emergency who greeted us and who ushered us through to a private area was very pleasant and understanding. We then went to the Intensive Care Unit which is daunting in itself with numerous machines making noises. All members of staff from the receptionist, healthcare assistant, nurses, matron, anaesthetists and consultant all treated us with respect and explained things to us in way that my mother and I could understand. At no time did we feel that we were a burden or hinderance nothing was too much trouble for them. The nurse who was allocated to my dad was very helpful and came as a comfort that he was in safe hands. Sadly, there isn’t a happy ending and following an honest conversation with the Consultant this morning we knew what he was telling us was the right decision, at no time were we pressured into making a decision one way or another, we took the lead. At all times my father was treated with dignity, the staff were professional in how they acted in the Intensive Care Unit and how they treated us, they were sympathetic to what we said and they were honest with us - we couldn’t have asked for better care for my dad On behalf of the family please pass on my thanks to all of the team in the Intensive Care Unit who helped my father on the 20th and 21st February. They are a credit to themselves, the Royal Hospital and the National Health Service
Visited Intensive Care on February 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Not treated with dignity and respect
by violethx44 - Posted on 24 February 2023
There was some lovely staff on shift and I understand the lack of staff and the unprecedented level of need, so on a whole most of the care I can understand. I spent 10 hours before being discharged to a ward, no paracetamol given despite my severe headache and spiking of temperature. I was confirmed with Viral Meningitis after a lumbar puncture the following day. So I was feeling very unwell. We never once saw a doctor though to make a plan of care or know what they thought. I was taken for a CT scan some time in and had no idea it was planned or the result after. The bit that has impacted me most was the brief interaction with a doctor after the nursing staff being unable to take my blood. I do have difficult veins and the level of dehydration didn’t help. In the past 10+ years ago I suffered badly with my mental health and spent a lot of time in hospital. I sadly believe this has some impact or else I am unsure of the reasoning behind the doctor's manner. My husband was extremely taken aback also. The doctor walked in with a brief introduction of their name, asked me what my medical history was, I told them I have bipolar and have taken lithium for 15 years. The doctor then walked over to me and getting hold of my arm just said they cannot find a vein. Then straight away looked at me and asked if I am an IV user. I looked at the doctor in disbelief, to which they said they need to know. I was very unwell and tried to keep my self together. I felt vulnerable and upset and quite degraded. I explained briefly I had been in ITU after aspiration pneumonia many years ago and my veins had not ever recovered. The doctor then continued, with not a word of what they were doing, to wrap a tight glove round my arms and complete what I saw after as an arterial blood sample. Not explaining or saying a thing. They then turned to my husband and told him to put on a glove and hold that with pressure for ten minutes. They then abruptly left the room with no other words. I have spent ten years since recovery working in mental health services, and how the doctor treated me in my opinion goes against all values of treating people with dignity and respect and being involved in their care. I felt embarrassed and ashamed, and why should I? I do not believe there is any need to not even show the basics of care and discussion, and to jump from difficult venapuncture to instantly asking someone if they are a user? I have had difficult veins for many years and that hasn’t been asked of me and in the manner it was. I was then left in the room for several more hours with no update or information, to be moved to a ward and a lumbar puncture later that day. I was given the results of the CT scan and taken good care of by the doctors on the ward.
Visited February 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust