Chorley and South Ribble Hospital
Chorley and South Ribble Hospital, Preston Road, Chorley, Lancashire, PR7 1PPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Janet Massam - Posted on 25 November 2022
Had Mammogram and examination by consultant within an hour. All the team were so efficient friendly and reassuring.
Visited Breast cancer services on November 2022
Review titled Chorley and South Ribble Hospital
Replied on 17 December 2022
Good morning, thank you for taking the time to provide your lovely feedback. Please be assured that this will be shared with the team. Take care
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Review titled Appalling reception staff
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
I was told by my GP practice that the blood service had returned to a walk-in service so I turned up today with my paperwork. I discovered that I was in the wrong place having been informed by an abrasive receptionist that I'd need to speak to the blood service team about the GP paperwork and was redirected to urgent care. When I arrived at urgent care, I was again met with inappropriate hostility and told that I should have booked an appointment - clearly my fault for following the GP receptionist instructions. The communication between GP and hospital service needs to be significantly improved - both are blaming each other - and in the middle of it all is a frustrated patient who has wasted half the morning trying to find some answers and still no blood test. I will not be going back. I can understand that communcation can break down - what I cannot accept is the hostility towards a patient, trying to access care they are entitled to have and zero attempt to help.
Visited Urgent care centre on November 2022
Review titled Chorley and South Ribble Hospital
Replied on 21 November 2022
Good evening and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor and frustrating experience recently when attending the hospital. Please contact our Patient Experience and PALS team via email on PALS@lthtr.nhs.uk or by calling 07591 988962 should you wish us to look into this matter further. For information regarding the blood clinics please visit the following link https://www.lancsteachinghospitals.nhs.uk/our-services?service=12 Take care
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Review titled Reassuring, patient and caring.
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Each time I have been admitted onto the Rawcliffe ward up until the moment I leave, everyone I have met/meet are so friendly and welcoming. Today was no exception. The consultants; the anaesthetists and all the way up to (especially) the reception staff and nurses at all levels were fantastic because you all: 1. smiled and greeted me carefully/kindly when I arrived so nervous and worrying inwardly. 2. everything was explained at every level. 3. time and patience were given at all times before and after my procedure and every question was answered. (I'd have loved to help make the (wipeable) Christmas Decs!)!!! Take care to you all, Thank you x
Visited General Surgery on November 2022
Review titled Chorley and South Ribble Hospital
Replied on 17 December 2022
Good morning and thank you for taking the time to provide your lovely feedback. We recognise that attending hospital can cause anxiety, so it's great to hear that your experience was successful, and that our team were, reassuring, patient and caring. Your feedback will be shared with the team now. Take care
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Review titled Brilliant service
Rated 5 stars out of 5
by Peter Benson - Posted on 14 October 2022
I visited A&E today after experiencing chest pain and I wanted to mention what a superb job the team there is doing despite the significant pressures they’re under. I was there from around 11:00 to 16:00 but in that time I had an ECG scan, blood tests and an X-ray and I was diagnosed by the doctor who was very open, personable and explained my issue clearly. I am full of admiration and respect for all the doctors and nurses in Chorley’s A&E who deliver an excellent service considering the significant volume of patients they have to deal with each day.
Visited Accident and emergency services on October 2022
Review titled Chorley and South Ribble Hospital
Replied on 19 November 2022
Good afternoon, thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations during your time in Chorley A&E. I can give assurance that your comments will be shared with the staff and area concerned. Take care
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Review titled Odd Man Out
Rated 5 stars out of 5
by John Minter - Posted on 19 October 2022
Having had problems with my left breast for a few weeks I was recommended to go to this Breast Clinic. From signing in, to a very detailed and thorough examination; to ultrasound scan and diagnosis I was very well treated; and did not feel embarrassed as a male. I have gynaecomastia - very common in older males, a benign condition. A leaflet given for details and possible follow-up. Thank you. All staff were kind and received me sympathetically.
Visited Breast cancer services on October 2022
Review titled Chorley and South Ribble Hospital
Replied on 19 November 2022
Good afternoon and thank you for taking the time to let us know about your experience following your recent visit. I can give assurance that your comments will be shared with the team. Take care
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Review titled Signage
Rated 3 stars out of 5
by Kay Clarke - Posted on 08 September 2022
Took relative to Rawcliffe ward for day surgery. The lack of signage was very concerning. Access to the ward was via the entrance to Duxbury and Worden wards. There were no signs visible from the perimeter Road. Luckily I had a site map and was mobile enough to get out the car and walk round in the vicinity as the signs were hidden behind a wooden structure. I have no complaints about my relatives care buy had he and his partner been on their own they didn't have the mobility to have found the ward.
Visited Vascular surgery on September 2022
Review titled Chorley and South Ribble Hospital
Replied on 02 October 2022
Good afternoon and thank you for taking the time to provide your feedback. I will ensure that it is passed on to the relevant department. Take care
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Review titled Very good practice
Rated 5 stars out of 5
by Mary - Posted on 15 September 2022
I attended the urgent care service today and yesterday and was extremely pleased with the care I received. I had burnt my hand and everybody was very helpful and I was well looked after. I was ready to wait some time as the waiting area was busy but I was seen much quicker than expected.
Visited Urgent care centre on September 2022
Review titled Chorley and South Ribble Hospital
Replied on 19 November 2022
Good afternoon, The Urgent Care Centres at both Royal Preston Hospital and Chorley Hospital are managed by gtd Healthcare. If you would like to share your feedback with them direct, then you can do so by emailing gtd.feedback@nhs.net Take care
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Review titled Endoscopy- a caring & super professional team
Rated 5 stars out of 5
by Vicky - Posted on 06 September 2022
I had my routine colonoscopy today at Chorley. It's not a pleasant procedure but the team at this hospital are so fabulous. Kind and caring they really do look after you and ensure you are as comfortable as possible with fantastic communication throughout the visit, I felt so looked after. We are so lucky to have this service. Thank you.
Visited Gastrointestinal and Liver services on September 2022
Review titled Chorley and South Ribble Hospital
Replied on 18 September 2022
Good evening and thank you for your lovely feedback and taking the time to share your experience. I can give assurance that your comments will be shared with the team. Take care and stay safe.
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Review titled Speedy, efficient and pleasant
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2022
Needed emergency antibiotics for an insect bite. Couldn't believe how quick and straightforward it was - once I'd found the way in - not obvious from the car park!
Visited Accident and emergency services on August 2022
Review titled Chorley and South Ribble Hospital
Replied on 17 August 2022
Good evening and thank you for sharing your feedback regarding your recent experience. I will ensure that this is shared with the department. Take care
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Review titled Positive feedback
Rated 5 stars out of 5
by David Owen - Posted on 10 August 2022
I was admitted to hazelwood ward on Thursday Aug 4th and discharged on the 8th. The care i received was first class. The nurses were kind and caring. I would like to express my gratitude to all of them.
Visited General Medicine on August 2022
Review titled Chorley and South Ribble Hospital
Replied on 17 August 2022
Good evening and thank you for taking the time to provide your kind feedback regarding the care you received recently when on Hazelwood. I hope that you are recovering well. Your comments have been shared with the Ward. Take care
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust