City Hospital
Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled not good service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
this is the Maple baby section and i went with 2 other hijabis to see a baby and one specific nurse which i will get the name of was giving dirty looks and looking at one of the hijabis up and down and then proceeding to tell us that we are banned from visiting the baby this is not good service from the nurses as one of the nurses started this. i am very upset about this and will be taking the name and the ID number of the nurse.
Visited Maternity services on June 2024
City Hospital has not yet replied.
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Review titled Speedy and thorough investigation
Rated 5 stars out of 5
by Anne Orton - Posted on 18 June 2024
I was referred to the City hospital pulmonary department when a city wide screening found a nodule in my lung. This was as terrifying as you’d expect but with speed, care and great kindness. I was given several further tests including a PET scan and a consultant appointment within 10 days and had an all clear in record time. I keep hearing that the NHS is broken but not it seems at the City Hospital where effective teams seem to work extremely hard to provide diagnosis and treatment as quickly and efficiently as they can. My son thanks to all of you.
Visited Chronic Obstructive Pulmonary Disease on June 2024
City Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Daniela - Posted on 23 June 2024
I saw a Dermatologist on a Sunday. She took time to find out about my condition and discussed treatment options. She gave me the treatment injections needed. A very professional service. Much appreciated.
Visited Dermatology on June 2024
City Hospital has not yet replied.
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Review titled Excellent service at breast unit
Rated 5 stars out of 5
by Mandy G - Posted on 07 May 2024
Found service to be quick and efficient with pleasant staff ; understandably an anxious time but made easier when things run smoothly thank you so much .
Visited Breast cancer services on May 2024
City Hospital has not yet replied.
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Review titled Great service, helpful staff.
Rated 5 stars out of 5
by S Lowe - Posted on 11 April 2024
I was referred here by 111, and after reading other reviews I was a little worried. I was in and our of the Eye department A@E within 2 hours, the nurses and Doctor I saw were friendly and very helpful, tbh I couldn't have asked for a better team.
Visited Accident and emergency services on April 2024
City Hospital has not yet replied.
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Review titled Lack of action for simple issue
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
After being recommended to go to A&E by 111, I arrived at 3am hoping to get some pain relief as I have had pain for 10 months, but it was particularly bad this night. I was triaged quickly but ended up staying until 11am (9 hours). After checking with reception for some information at 10:30, they informed me of a note on my file stating I was to go to primary care for 9am. However, I was not told this so was left in the main waiting area, meaning I missed my slot at primary care. After visiting primary care they informed that I would have to wait another 3 hours due to missing an appointment that no one told me I had. At this point I decided to leave and have had to miss work to see a gp. I understand a&e are extremely busy and this isn’t necessarily anyone’s fault, but you can imagine my frustration after being in there for 9 hours, without even being offered any form of pain relief, or even an examination of my symptoms. If I was informed of the slot I had at 9 then this issue could’ve been solved, but unfortunately there is evidently a lack of organisation/ communication, meaning the nearly 10 hours spent there had not one single benefit to my condition. I have complete respect for the strenuous nature of working in a hospital, but I also feel as though this issue could’ve been avoided with something as simple as communication.
Visited Accident and emergency services on April 2024
City Hospital has not yet replied.
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Review titled ⭐⭐⭐⭐⭐ For City Hospital A&E
Rated 5 stars out of 5
by Nicola Pearce - Posted on 18 March 2024
From my own experience when I attended with an injured ankle/leg on Tuesday 12 March 2024, I cannot praise the staff and the treatment I received enough. Throughout I was treated with care and respect and my wait was minimal. From being wheeled in at 10:03 a.m. I was triaged, X-rayed, and assessed, diagnosed with a fractured fibula, fitted with a compression walking boot, and crutches, and discharged with a follow-up appointment by 11:20 a.m. They were wonderful and so patient and caring in what is a very hectic, and high pressure environment. Thank you all so much, I really do appreciate you help and care. Kindest Regards Nicola Pearce.
Visited Accident and emergency services on March 2024
City Hospital has not yet replied.
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Review titled Never again
Rated 1 star out of 5
by Nathan - Posted on 16 March 2024
Came in with Chest Pain, nurses just seem to not care almost like you're an inconvenience and how dare you take up our time. Still feel very unwell yet sent home "Everything is fine" cop out at usual avoid if you can
Visited Accident and emergency services on March 2024
City Hospital has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Referral for investigation bowel cancer, the staff were so helpful, caring, brilliant. From referral from Gp 1st appt, ct scan, endoscopy to all clear 21 days. And the City hospital part of the journey 8 days, amazing.
Visited General Medicine on March 2024
City Hospital has not yet replied.
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Review titled Excellent pain management team
Rated 5 stars out of 5
by Dean Minihane - Posted on 20 February 2024
I’ve been receiving treatment for spinal nerve pain at City Hospital Birmingham for over 5 year and can honestly say that the team are absolutely amazing professional and caring. I can’t thank the team enough, they quite literally give me my life back.
Visited Pain Management on February 2024
City Hospital has not yet replied.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust