City Hospital
Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service from staff.
Rated 5 stars out of 5
by Frances - Posted on 26 February 2024
I today have had the most exceptional care from the dental care team and ward 18, from having the surgery and the care on ward 18 was 5* l felt so at ease and looked after they were all amazing, l was an early morning patient quite nervous but they soon put me at ease, it's a shame l cannot name individuals but l will certainly try in the future,thank you all xx
Visited Oral and Maxillofacial Surgery on February 2024
City Hospital has not yet replied.
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Review titled Amazing caring Endoscopy Team
Rated 4 stars out of 5
by Belinda Allsop-Buckler - Posted on 03 January 2024
Colonoscopy, team of 6 people looking after me. Professional, kind, caring, considerate, team. Full explanation of procedure, thorough checking process. My dignity was respected at all times. Great example of NHS at it's best. Huge Thank You
Visited Don't know on January 2024
City Hospital has not yet replied.
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Review titled Fabulous clinical team
Rated 5 stars out of 5
by Teresa - Posted on 24 January 2024
I went in to have a suspect growth in my right eyelid, the consultant and his team were fabulous, they made me feel safe, they were kind as my pulse started the machines off, couldn’t fault anything about my experience. Well done all
Visited Cataract Surgery on January 2024
Review titled City Hospital
Replied on 26 January 2024
Dear Teresa, We are glad to read of your recent experience during your appointment at City Hospital. We will pass your feedback to the team involved. Many thanks, The Communications Team.
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Review titled Incorrect information
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2023
Attended an and e with an eye problem. Asked if it was worth me waiting or should I return to the eye unit in the morning. Several different members of nursing and reception staff said to wait. Waited 8 hours. Saw a very nice doctor who was very apologetic but said that I had been wrongly guided, that he could not treat me and I should return to eye unit next day. Complete waste of my time, nhs time and busy hospital waiting room space.
Visited Accident and emergency services on December 2023
Review titled City Hospital
Replied on 22 January 2024
Dear Anonymous, I am sorry to read of your recent experience whilst visiting City Hospital. I will inform the teams involved of your comments so they are able to make improvements. I hope you have now received the care you needed. Kind regards, Richard Beeken.
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Review titled Lovely staff
Rated 5 stars out of 5
by Lynne - Posted on 20 December 2023
Thank you to all the staff today 20/12/2023. I took my 81 year old mom to A&E with some worrying symptoms, as I couldn't get a GP appointment. Something I didn't want to do as I know how busy it can be and also with the Doctors strike. We were all done in 2 hours and that was with a blood test and a ECG. All was well and due to the strike, My mom was seen by a lovely consultant. He was such a Gentleman and so kind to her. Thank you again to all the staff on this shift ( day time) you are all angles.
Visited Accident and emergency services on December 2023
Review titled City Hospital
Replied on 02 January 2024
Dear Lynne, We are pleased to read that your 81-year-old mum was treated quickly within our Accident and Emergency Department. We have passed on your compliments to the team involved. Kind regards, The Communications Team.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2024
Having been referred by my GP for elbow trauma I have had 5 or 6 appointments cancelled by the trauma and orthopaedic department without any reason given. Extremely frustrated and disappointed at my appointments persistently being cancelled as I am in a lot of pain and losing the use of my arm. Very poor service with no reasons given
Visited Orthopaedics on December 2023
City Hospital has not yet replied.
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Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 26 November 2023
I waited in a&e after being inappropriately triaged when I called 999 and said I am on my way after a head trauma. The consultant was grumpy and could not care at all. I was tired and it stunk so badly especially the toilets. The staff especially reception need to be adequately trained. The consultant wrote false clinical notes and did not do the measurements she claimed to do.
Visited Accident and emergency services on November 2023
Review titled City Hospital
Replied on 08 December 2023
Thank you for sharing your recent experience. I am sorry it failed to reach our high standards. If you would like us to look into the circumstances of your visit please share further details with our communications team by emailing them at swbh.comms@nhs.net and they will be able to appropriately direct your complaints to the management team to investigate further. Kind regards, Richard Beeken, Chief Executive.
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Review titled Fetal Medicine
Rated 5 stars out of 5
by Jody Bradnick - Posted on 18 January 2024
The fetal medicine team looked after me during my pregnancy. It was a very emotional time, but I was always treated with consideration and respect. My consultant and midwife went above and beyond and I was so glad to share the experience with them. I will forever be grateful for them both. They made what was such a difficult experience for me, a lot easier. I will never forget them.
Visited Maternity services on October 2023
Review titled City Hospital
Replied on 22 January 2024
Dear Jody, thank you for taking the time to leave a review. We are glad to read that you were treated with consideration and respect by the consultant, midwife, and the rest of the team. We will be in touch with the team to let them know of your recent experience. Kind Regards, The Communications Team
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Review titled Wonderful
Rated 5 stars out of 5
by C Harper - Posted on 16 September 2023
I was in for what could have been an end of life experience. The staff here looked after me, treated me, and got me better. During which, they've been wonderful, helped me understand what was happening, what's next for me, and we've also had plenty laughs. All in all they've made my stay fly by, and I really appreciate everything they've done and the way I (and every other patient) have been treated. I also want to express how friendly the staff on Amu1/discharge lounge, they also were so nice and friendly during my short time with them. And finally to the nurse that helped my husband find the discharge lounge, whilst on her own way through the hospital. I can't praise up the hospital staff as a whole enough. Thank you so much
Visited Chronic Obstructive Pulmonary Disease on September 2023
Review titled City Hospital
Replied on 18 September 2023
Dear patient, Thank you for your feedback. We are pleased to read that you had a positive experience whilst within our care. We will pass on your feedback to teams leading AMU 1 and the Discharge lounge. We wish you a speedy recovery. Kind regards, The Communications Team.
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Review titled Should be closed down!!!
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
I waited 10 hours in a&e which is disgusting and atrocious as a sick patient to be waiting. This hospital should be closed down immediately I am absolutely upset with the staff that work here for them to be grumpy and not care at all. My mother who was tired was told to get up as she wasn’t allowed to lie down after been waiting for 10 hours. Someone needs to do something about this as evryone around me was frustrated and irritated with being here overnight til the morning. The heating was on high to the point people were sweating and it just stunk.
Visited Accident and emergency services on August 2023
Review titled City Hospital
Replied on 23 August 2023
Dear anonymous, I am sorry you had a bad experience when visiting our A&E department. All patients are assessed when they arrive at the department and are seen according to their clinical need. I apologise for the longer than usual wait you experienced and I have highlighted this along with your comments about the attitude of staff and the heating to the manager of the unit. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust