City Hospital
Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Julie Bell - Posted on 16 July 2022
My daughter was admitted last Monday evening following a seizure. Medically she was discharged but has sustained an injury in her hip. She was placed on cardiology ward as only bed available. She is still there with an agonising hip pain and is positioned with her leg at 90 degree angle in spasm and is totally unable to move it. Every day a different doctor says something different. She has had X-ray but has been waiting for mri scan which she was booked in yesterday but the porter left her so didn’t get done. She has been left in same position and is totally unable to move, wash, dress and in same gown as when admitted. She was supposed to be transferred to Sandwell as they have trauma and orthopaedic department but this hasn’t happened either. She is in constant pain, exhausted not eating or drinking much and is deteriorating but no action is being taken. I’ve requested transfer to any other hospital with has trauma and orthopaedic department but again nothing. Not even seen a physio. She is week and deeply distressed. I can only hope by leaving this review will get her the help she requires.
Visited Don't know on July 2022
Review titled City Hospital
Replied on 26 July 2022
I’m sorry to hear about the your daughter’s experience at City Hospital. This is not the kind of treatment we would expect and would like to investigate further. If your daughter is still in our care, you can use the Purple Point feedback service, who can look into your concerns. The service can be contacted via telephone points across the hospital sites, alternatively, you can call 0121 507 4999 direct from your own phone. However, if your daughter has since been discharged and you would like raise your concerns through our complaints team please email swbh.complaints@nhs.net with details of your experience so that it can be investigated. With kind regards, Richard Beeken, Chief Executive.
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Review titled neurophysiology
Rated 5 stars out of 5
by bernard briscoe - Posted on 19 July 2022
attended 19th july 2022 most pleasant experience, would recommend. professional, pleasant. could ask for nothing more
Visited Don't know on July 2022
Review titled City Hospital
Replied on 26 July 2022
Thank you for taking the time to message us regarding your experience. I've sent your feedback to my senior colleagues within neurophysiology for their awareness. With kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust