Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
I was dreading going to A&E after fainting a cutting my head due to previous experiences with waiting times. I needn’t have been. I was patched up and out in around an hour. Most of the staff were great. Particularly the lady who signed me in, the one who did my ECG and tests and the team in triage who patched me up quickly. Great job guys!
Visited Accident and emergency services on March 2025
Colchester Hospital has not yet replied.
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Review titled Good Experience
Rated 5 stars out of 5
by John Robinson - Posted on 10 March 2025
My wife and I had the misfortune to attend the hospital's IAU Dept on Wednesday 5th March through Thursday 7th March, after my wife suffered a suspected heart attack. However, the only misfortune was the wait time. From the moment I dialled 999 the gentleman call handler was a dream, calm, re-assuring, completely professional in putting a panicing pair at ease, and staying on the line until the 2 lovely lady paramedics arrived within 30 minutes. The paramedics were again calming, re-assuring and so professional, the words still hang in my mind " Try and stay calm Annie, we're here, nothing's going to happen to you while we're here " Wife whisked off in the ambulance to hospital, I gathered a few essentials and made my way by car. By the time I arrived my wife was in an assessment bay, bloods done, now a lot calmer. Yes, now the waiting began, long gaps in between blood pressure checks, x-ray's visit from a doctor and pain relief via a drip. This now was the eye-opener, sitting here and there in various places as we were moved around as the staff tried to accommodate the increasing number of people coming in. Watching for so long these wonderful Doctor's and nurses at work, in effectively, a gold - fish bowl in full view of patients watching their every move and mannerism. Dealing with everything thrown at them, from the foul and abusive patients ( Only a Couple ) to the young and the old and everything in between, the staff dealt with them all with equal respect, understanding and skills. Despite the excruciating wait times we were constantly re-assured and put at ease, as the never ending cycle of patient after patient came through the doors. When you think of the 12 hour shifts of constant pressure with the quick grab of a bite to eat or the slurp of a much needed drink. When you think of these prima-dona footballers earning £350,000 per week or more and as much as I sympathise with the people of Ukraine and other embattled countries that receive billions of our money in Foreign Aid, when are we going to look after our own and put the money into the NHS and their wonderful dedicated staff. So yes, the wait was painfully long, but it wasn't the fault of the staff, just the system. So from my wife ( thankfully recovered ) and I, a massive ' Thank You ' to the 999 Call Handler, the 2 lovely lady paramedics, to the nurses and doctors, the Porters, the Tea Lady and the lovely nurse who handed out her own Chocolate Digestives to all in the IAU waiting area, and kept us all smiling with her lovely demeanour, to the lovely lady doctor who delivered the final " It wasn't a heart attack, and you can go home "with medication and a follow up appointment. and don't forget, all that attention and help was free. It's about time we started paying these brilliant dedicated ( why else would they do it ) individuals what they are really worth.
Visited Accident and emergency services on March 2025
Colchester Hospital has not yet replied.
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Review titled Great Practice.
Rated 5 stars out of 5
by Carol Pisani - Posted on 04 February 2025
I was seen on time. The staff were very courteous and explained who they were and what would happen during the procedure. They checked that I understood what would happen. During the procedure they made sure I was feeling well and could feel no pain. I was kept fully informed what was happening at each stage. When the procedure was finished they again made sure I was feeling fine. The explanation and demonstration of how to use the equipment was very thorough. I really do not think there could be any improvement.
Visited Cardiology on February 2025
Colchester Hospital has not yet replied.
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Review titled Thank goodness for their professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2025
Visited with a escalating skin infection previously reviewed twice by remote Gp service. The person who review me, thought differently to the initial diagnosis, took the time, consulted with her senior colleague, and identified shingles. This early diagnosis and treatment, saved me a world of pain, considering how bad it could have got on the face, so to the 2 ladies that helped me, thank you, your professionalism and diligence is appreciated.
Visited Accident and emergency services on February 2025
Colchester Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sharon lawrence - Posted on 16 February 2025
I can't express the way I was treaded at your day admission ward from the surgeon the anesthetic and all the nurses the care I received was outstanding they couldn't have been more caring excellent care thankyou you so much for putting me at ease the unit itself is so clean and the food was lovely
Visited Plastic surgery on February 2025
Colchester Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by allan richardson - Posted on 20 February 2025
All staff were very polite and helpful, the Urology nurse was very good at explaining the procedure which was carried out relatively painlessly.
Visited Urology on February 2025
Colchester Hospital has not yet replied.
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Review titled CT colonoscopy
Rated 4 stars out of 5
by Thomas Johnson - Posted on 24 January 2025
Today I met two very friendly and caring and joyous female radiologists that put me at ease as soon as they saw me and dealt with me very professionally and with great care. They worked very well together and are a good team, especially in this fiend of investigation. Thank you ladies.
Visited Colorectal cancer services on January 2025
Colchester Hospital has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Danielle - Posted on 05 February 2025
I would just like to say a massive thank you to all the staff who were part of my care whilst I was in Fordham Ward. Also to the anaesthesia team before I had my surgery on my ankle that required an internal fixation procedure. The level of care was outstanding and they certainly put me at ease, as I was very nervous before my surgery. Thank you to everyone who took care of me from start to finish. Including the ward clerk who went above and beyond in sorting out my paperwork.
Visited Orthopaedics on January 2025
Colchester Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Terry Mayo - Posted on 14 January 2025
My visit was excellent I was treated with care and kindness the doctor was very professional and listened to all my worries and was very understanding and reassuring thank you.
Visited Dermatology on January 2025
Colchester Hospital has not yet replied.
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Review titled Unable to contact A&E re: very elderly relative
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
The automatic call handling system for the hospital is useless and it took about 6 attempts for it to act get all the way through the announcement and allow me to speak to a receptionist. The receptionist was very helpful and put me through to A&E. A&E phone rang and rang until an announcement informed me there was nobody to answer call and to call back later. I was trying to get an update on a very elderly relative who had been in A&E all night. I had no information as to their condition or even if they have had something to eat or drink in the last 15 hours. Dreadful service!
Visited Accident and emergency services on December 2024
Colchester Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust