Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Still waiting for biopsy results
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2024
In February 2023 my doctor asked about a lesion on my face while I was there for a routine appointment. She referred me to the dermatologist at Colchester and said I would hear soon. In April I still had not heard anything and my doctor sent another letter asking for my appointment to be expedited (I have all copies of letters on my NHS app). I called the dermatology departing in August as I still had not heard anything and the receptionist told me there was an 18 month wait. When I said my Dr sent two letters she became flustered and said her department could not help. I then received a phone call the next day with an appointment. I went to the appointment and the nurse said she was not worried about lesion. She took photos on an iPad and said i would only here if further investigation was needed. Around 4 weeks later I get a letter asking me to go back. So I went back in and the consultant I saw said she was completely unaware I had already been seen by someone. I explained to her how unsettled I felt, being told to come in after being informed that would only happen if further investigation was needed. The consultant arranged for a biopsy which I had in December 2023. It is now January 10th and I still have not had any results. It was the 6th February 2023 when my dr wrote to the dermatologist department. It say I am extremely disappointed is an understatement. Having lost both parents in their 50s to cancer and already having preventative surgery due to my own risk of cancer I am, like I said, very disappointed in this whole saga. 11 months to be wondering ! Not good at all. I assume because I have not heard anything that there is nothing to worry about but I feel having to self diagnose should not really be happening. Feel free to ask me to call you.
Visited Dermatology on August 2023
Review titled Colchester Hospital
Replied on 15 January 2024
Thank you for taking the time to leave your comments, and I am sorry that the communication has not been as expected and for any unnecessary stress that this has caused. I have passed you comments on the Matron for dermatology and our PALS team. If you still have not heard anything regarding your results please give our PALS team a call on 01206 742683, or call myself on 01473 702101. Many thanks Steve - Bruce Patient Experience Team
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Review titled Replacement Knee Joint
Rated 5 stars out of 5
by Fiona - Posted on 17 July 2023
I had been waiting for a very long time for my knee surgery and was apprehensive as time approached. All staff from my consultant who started seeing me originally to staff on Great Tey ward were wonderful and I cannot fault any for their care and professionalism. I am now in recovery at home and feel the whole procedure was slick and I personally cannot thank all enough. I am now continuing to carry out convalescent at home and hope that when I return for my other knee I will receive exactly the same great service from everyone.
Visited Orthopaedics on July 2023
Review titled Colchester Hospital
Replied on 20 July 2023
Thank you for taking the time to leave your wonderful feedback. I have forwarded this onto the Ward Sister for Great Tey and the Matrons involved in your care to share with there wider teams. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled A Very Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
On visiting A&E on Saturday night, just after midnight with a bleed from my back, I was quickly assessed by the young nurse and told there would be a considerable wait which I had expected. All staff were very pleasant and helpful. Due to the number of people there, I had to sit in a different area from my partner. They went and got him for me when it was time to see the doctor- which was fine! My wound was dealt with in a very friendly and proffesional way. Altogether a good experience.
Visited Accident and emergency services on July 2023
Review titled Colchester Hospital
Replied on 20 July 2023
Thank you for taking the time to leave your feedback and thanks for your understanding a patience around the waiting time and being separated from your partner. I have forwarded your comments onto the Matron for A&E to share with his wider team. I hope you are continuing to make a good recovery. Many thanks
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Review titled Very disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I have Myasthenia & had 1st one to one 17/7/23 after previous telephone appointments) Doctor totally dismissed headaches,fatigue,muscle pain&neck pain & consentrated on showing ‘jaw dropping & swallowing!!!& then discharged me,came away very despondent
Visited Neurology on July 2023
Review titled Colchester Hospital
Replied on 20 July 2023
Thank you for taking the time to leave your feedback and I am sorry that your appointment was not as expected. We would like to look into this further but require some more information to do so, could you please give me a call on 01473 702101 at your convenience so I can gather this. Many thanks Steve Bruce Patient Experience Team
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Review titled Absolutely appalling
Rated 5 stars out of 5
by Alan Carter - Posted on 09 July 2023
As above. These so called reviews are nothing more than an orgy of self congratultion for the nhs. Anything justifible poor will not be printed. Having turned up with severe abdominal pain I was eventually told I was suffering an ongoing condition and seeing my GP for a referral was the appropriate course of action. Not remotely close to good enough.
Visited General Medicine on July 2023
Review titled Colchester Hospital
Replied on 20 July 2023
Thank you for taking the time to leave your feedback and I am sorry on this occasion it was not as expected. We would like to look into this further but need some more information to do so. Could you please give me a call at your convenience on 01473 702101 so I can gather this. Many thanks Steve Bruce - Patient Experience Team
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Review titled Experience exceeded expectations
Rated 5 stars out of 5
by DAVID LAPPAGE - Posted on 12 June 2023
After ignoring an abdominal hernia for some years I finally accepted I needed help as an emergency. Prospect of waiting time for ambulance, queueing in the ambulance and in the corridors was not too appealing. This waiting time was only a small issue compared with what followed. My experience with each step of the process, ambulance service, a&e, eia, surgical theatre and finally the ward care was fantastic. All my fears about an operation, now urgently required and with possible complications, were managed in a very caring and understanding manner. The teamwork and friendliness of everyone was great to experience especially with the huge pressures around everyone in a constant unrelenting way. I cannot speak highly enough of our nhs and the commitment given by all nhs staff. After 3 days I was discharged and now recovering at home, my thoughts being what was I so worried about! Although individual names are not permitted I will always remember many from the paramedics through to my senior consultant, many thanks to everyone.
Visited Emergency Abdominal Surgery on June 2023
Review titled Colchester Hospital
Replied on 13 June 2023
Many thanks for taking the time to leave your kind words which I have passed onto the relevant teams. It is great to hear how the care and treatment your received exceeded your expectations and had such a positive impact on your overall experience. I hope you are continuing to make a good recovery at home. Thank you.
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Review titled Amazing care
Rated 5 stars out of 5
by Charlotte Morrison - Posted on 01 July 2023
Mt mum had a fall and injured her head and ear. We arrived at A&E, we were seen immediately and a fantastic nurse took incredible care of my mum. I'm not mentioning names as per the conditions of this review. We were also seen by an injury clinician who was also fantastic. Mum was treated and we were out within an hour.
Visited Accident and emergency services on June 2023
Review titled Colchester Hospital
Replied on 04 July 2023
Many thanks for taking the time to leave your kind words which I have forwarded onto the Matron for A&E to share with the wider team. I hope you Mum is continuing to make a good recovery at home. Thank you
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I attended with my nephew today and could not believe how fantastic the dermatology service was. The nurse we saw was first class, he explained everything in great detail which was understandable to us. We also saw a wonderfully caring dermatologist.
Visited Dermatology on June 2023
Review titled Colchester Hospital
Replied on 13 June 2023
Thank you for taking the time to leave your kind words which I have passed onto the Matron for dermatology to share with her wider team. It is great to hear how the whole team had such a positive impact on you and your nephews overall experience. Many thanks
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Review titled Not good.
Rated 1 star out of 5
by Paula Longman - Posted on 03 July 2023
My experience a Colchester hospital gynaecology department, was very unpleasant, treatment l have received at different hospital over the last six years or more for the same problem at Colchester hospital was lacking in inexperienced staff who caused me a lot of unesserary pain and discomfort, that was far greater than it should have been.
Visited Gynaecology on June 2023
Review titled Colchester Hospital
Replied on 04 July 2023
Thank you for taking the time to leave your feedback regarding your recent experiences at Colchester hospital gynaecology department. I am sorry for any unnecessary stress and discomfort that this caused. I have passed your comments onto the Matron for her attention. If you would like us to look into this further can you give me a call 01473 702101 so I can gather some further information. Many thanks. Steve Bruce - Patient Experience Team
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Review titled Incredibly poor service
Rated 1 star out of 5
by Alan Lock - Posted on 21 June 2023
Arrived at a/e with my partner who was in extreme pain and was pushed from waiting room to waiting room waited over 7 hours to see a doctor who then discharged her to return for a scan the next day upon driving back was called by doctor to return to hospital then waited another 5 hours to be then told to return at 12 o'clock for a ct scan when we checked nobody knew anything about the appointment so was told to wait after 6 hours waiting had a scan lasting no longer than 5 minutes was then told to await results and to see a doctor the nurses spend more time chatting and checking there mobile phones and doctors seem to disappear never to return found the whole experience disgusting
Visited Accident and emergency services on June 2023
Review titled Colchester Hospital
Replied on 30 June 2023
Thank you for taking the time to leave your feedback. I am sorry that on this occasion your experience was not as expected and for any inconvenience and further stress this caused you and your partner. I have passed your comments onto the Matrons for A&E and Diagnostic Imaging (CT) for their attention. If you would like us to look into this further please give me a call on 01473 702101. Steve Bruce - Patient Experience Team
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Information supplied by East Suffolk and North Essex NHS Foundation Trust