Conquest Hospital
The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7RDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing place and Staff for Traumatised mother
Rated 5 stars out of 5
by T .Wilketts - Posted on 05 May 2023
I can only say that every member of staff from tea/water lady to Doctor were amazing !! The lovely attitude and care was just what got my mother well ! I thank everyone for their lovely attitude and care for my mother , it definitely played a part in her progress and healing ..Thank you all so much
Visited Major trauma on May 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Dear T. Wilketts, Thank you for taking the time to share your mother's experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that your mother was treated with kindness from all staff involved in her care, which helped to aid her recovery. Please be assured that we will share your positive feedback with the major trauma team and hope that your mother is continuing to make progress.
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Review titled Wonderful, professional and caring service.
Rated 5 stars out of 5
by Peter Rushton - Posted on 26 May 2023
I was overwhelmed by thecare and attention given by everyone in the a&e department. Thank you all. Peter Rushton, Herstmonceux, Hailsham
Visited Accident and emergency services on May 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Dear Peter, We are pleased to hear of your positive experience following your recent attendance to the Emergency Department at Conquest Hospital, and thank you for taking time to share this with us. We are glad to learn that you found this service to be professional and caring and wish to assure you that your kind words will be shared with the team.
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Review titled Amazed
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2023
I came into a&e for a named condition I have that was playing up today , was seen within 15 minutes and including all blood work and ecg done , got a bed straight away too . Had a student do one of my ECGs and I can’t fault him he was very good and professional too , I then saw someone who was advanced in medicine and I cannot fault them , they were kind understanding and patient and gave me the right medication to fix my problem , then as I was discharged they reminded me that if I ever feel like that again to come in and they would be there to support me , if I could mention names in this I would as they are a credit to the NHS , couldn’t have asked to see a better doctor then , then !
Visited Accident and emergency services on April 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Thank you for you sharing your positive experience following your attendance to the Emergency Department at Conquest Hospital. It is reassuring to hear that you were treated with the standard of care that we aspire to provide and that you felt confident in the care you received. We will share your lovely feedback with the Emergency Department and wish you all the best.
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Review titled Very supportive and caring
Rated 5 stars out of 5
by Sasha - Posted on 27 April 2023
I have been so stressed about my hysteroscopy today, I had cancelled the app and then called back to see if it was still available, not sure what to do for the best. Everyone I've spoken to from the consultant, his secretary to the appointments team and the drs and nurses on gynae have all been so caring, supportive and understanding. When I turned up today I was put at ease by the 3 loveliest nurses, who reassured me I was able to stop any time and they explained everything very clearly. I didn't actually go through with it today but it meant so much to me that I was empowered to make this choice, with no guilt or judgement, and I know I will feel more confident if I ever need to come back at a later date. The whole gynae team are absolutely amazing, but an extra special thanks goes to the hysteroscopy nurses for helping me through today xxx
Visited Gynaecology on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Sasha, Thank you for taking the time to share your feedback with us. We are really pleased that you were treated with kindness and understanding during your interactions with staff and that they were able to provide you with explanations and reassurance regarding your procedure. We recognise how importance it is for patients to be involved in decision making regarding their care and we are encouraged that this was your experience. Please be assured that your kind words will be shared with the gynaecology team and the hysteroscopy nurses.
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Review titled Mostly a good experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2023
Overall, my experience was very helpful for what I needed and I did end up getting very good treatment and care necessary by the patient and hard working medical staff. However I was left feeling a bit upset with the way I was talked to regarding staff at reception. After 5 hours waiting to see a doctor and sat uncomfortably, I was left feeling like a burden after a member of staff was very ill mannered and made me cry for requesting an update, speaking to me in a very patronising way. The tone of which could have easily been shifted and my questions answered without feeling the way I did by the end of it.
Visited Accident and emergency services on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Thank you for leaving your comments and sharing your experience with us. We are pleased to learn that the care and treatment you received from medical staff was of a good standard and will ensure we share your feedback. It is therefore disappointing that your experience was tainted by the reception staff who communicated with you and we apologise for the upset this caused you. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Extraordinary
Rated 5 stars out of 5
by Pen Penny Penelope - Posted on 19 April 2023
What a wonderful experience. I was so looked after , respected , cared for . The staff were both efficient and kind . All gave me necessary information and answered all of my questions . Whatever I needed was promptly given . All showed true and sincere care .
Visited Gynaecology on April 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Penny, Thank you for sharing your experience with us. We are pleased to hear that you were treated with respect and kindness in line with our Trust values, and that staff took the time to answer your questions. We will share your generous feedback with the gynaecology department.
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Review titled Well run service, caring staff
Rated 5 stars out of 5
by Al.Richardson - Posted on 12 May 2023
The nursing assistant who checked everyone in was very good - greeting us as we arrived - she went to help two different people who were having problems waiting. This created a caring positive atmosphere, certainly made us feel respected as patients. Good computer signage re wait times and staff. The consultant was excellent, knowledgeable and took time to ensure my partner and I understood the treatment plan. As well as giving some immediate treatment. The support nurse was very kind and supportive.
Visited Dermatology on April 2023
Review titled Conquest Hospital
Replied on 07 July 2023
Thank you for providing such heartfelt feedback following your outpatient appointment, as it is really appreciated. Treating patients with compassion and respect is one of the Trust's core values and we are therefore reassured to learn that this was evident from your experience. We were also pleased that the Consultant ensured you and your partner fully understood the treatment plan and will ensure your lovely feedback is relayed to the Dermatology and Outpatient Team.
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Review titled emergancy service
Rated 5 stars out of 5
by Peter Tipping - Posted on 13 April 2023
I was rushed into SAU for acute abdominal pain. I had surgery within hours. The after care by nursing staff and the surgical team was excellent. The surgical team kept me well informed of what had happened and what to expect. The nursing staff could not have nursed me better. I thank them all, from the young man who swept floors, who was always courteous to the sisters who were brilliant. Thank you
Visited Emergency Abdominal Surgery on March 2023
Review titled Conquest Hospital
Replied on 29 June 2023
Dear Peter, Thank you for sharing your feedback regarding your attendance to Conquest Hospital in March 2023. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you found the care provided to you by medical, nursing and housekeeping staff to be excellent. We were also reassured that you were communicated with throughout your admission. We will ensure your generous feedback is shared with staff and send you our very best wishes.
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Review titled Excellent experience, considering!
Rated 5 stars out of 5
by Janeen Johnson - Posted on 17 March 2023
Wasn’t looking forward to an hysteroscopy but the nurse who performed it & her team of 2 ladies this morning at 10.20 put me at my ease, & were a lovely & very caring professional team. Thank you so much for your care, from Janeen
Visited Gynaecology on March 2023
Review titled Conquest Hospital
Replied on 16 June 2023
Dear Janeen, Thank you for such lovely words about the nursing staff during your hysteroscopy procedure, who will be delighted to receive such feedback. We are very pleased to read how professional you found the team, as it is important that all our patients feel well cared for and confident in the care being provided. We do hope your recovery went smoothly.
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Review titled Faultless experience from start to finish!
Rated 5 stars out of 5
by Fiona May Mackellar - Posted on 28 January 2023
Friendly helpful staff, swift assessment and treatment. Arrival to leaving only 90 minutes which included an x-ray.
Visited Urgent Treatment Centre on January 2023
Review titled Conquest Hospital
Replied on 25 April 2023
Dear Fiona, Thank for you taking the time to leave us such kind feedback about your attendance to Conquest Hospital. The Trust strives to provide a high standard of care for all patients and so we are delighted to read that your experience was positive. Please take care Fiona, and keep safe and well.
Information supplied by East Sussex Healthcare NHS Trust